11 Troubleshooting Guide

11.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the

 

product and PC, and ensure the connection is

 

secure.

 

("2.2 Connecting and Using a PC")

 

 

Blank spaces are found at the top and bottom

Blank spaces on the screen are not caused by

of the screen when an HDMI or HDMI-DVI

the product.

cable is connected to the product and PC.

The cause of the problem is the PC or graphics

 

 

card, and can be fixed by adjusting the screen

 

size in the HDMI or DVI option of the graphics

 

card settings menu.

 

If the graphics card settings menu has no

 

option to adjust the screen size, update the

 

graphics card driver to the latest version.

 

(Please contact the graphics card or computer

 

manufacturer for details on how to adjust the

 

screen settings.)

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not

Make sure that the power cord is connected.

switch on.

("2.2 Connecting and Using a PC")

 

 

 

"No Signal" is displayed on the screen

Check that the product is connected correctly

(refer to "Connecting to a PC").

with a cable

 

("2.2 Connecting and Using a PC")

 

 

 

Check that the device connected to the

 

product is powered on.

 

 

"Not Optimum Mode" is displayed.

This message is displayed when a signal from

 

the graphics card exceeds the product's

 

maximum resolution and frequency.

 

 

 

Refer to the Standard Signal Mode Table and

 

set the maximum resolution and frequency

 

according to the product specifications.

 

 

The images on the screen look distorted.

Check the cable connection to the product

 

("2.2 Connecting and Using a PC")

 

 

11 Troubleshooting Guide 204

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Samsung BN4600098M01, ME75B, ME65B user manual Check the followings, Installation issue PC mode, Screen issue

BN4600098M01, ME65B, ME75B specifications

Samsung's ME75B and ME65B displays represent the forefront of commercial display technology, designed to deliver stunning visuals and exceptional performance for a variety of business applications. These models cater to different needs in the commercial sector, providing an advanced viewing experience that enhances user interactions.

The ME75B boasts a substantial 75-inch screen, while the ME65B offers a slightly smaller 65-inch option, both crafted to deliver vibrant colors and sharp imagery. One of the most notable features of these displays is their high brightness level, which ensures visibility in well-lit environments. With a brightness rating of up to 500 nits, both models maintain clear and vivid image quality even under direct sunlight.

One of the standout characteristics of the ME75B and ME65B is the integration of Samsung's Smart Signage Platform. This feature allows users to run digital signage content without needing a separate media player, streamlining setup and reducing additional costs. The displays support various content formats, enabling businesses to present information in engaging ways, from promotional videos to informative slideshows.

Another impressive technology incorporated into these models is the Ultra HD (4K) resolution, which provides exceptional clarity and detail. This capability is particularly valuable in settings like retail, where eye-catching visuals can significantly enhance customer engagement and drive sales. The displays also support HDR (High Dynamic Range), further enhancing contrast and color accuracy.

The ME75B and ME65B are designed for versatility, equipped with multiple connectivity options, including HDMI, USB, and DisplayPort. This allows for seamless integration with various devices and content sources. Additionally, both displays feature enhanced cooling systems and are designed for 24/7 operation, ensuring reliability in demanding environments.

In terms of design, the ME75B and ME65B exhibit a sleek and modern aesthetic, with ultra-narrow bezels that maximize screen real estate and minimize distractions. They are also VESA mount compatible, allowing for easy installation in a variety of settings, whether wall-mounted or on stands.

In conclusion, the Samsung ME75B and ME65B are powerful commercial display solutions that combine cutting-edge technology, impressive visual performance, and user-friendly features. With their bright, high-resolution screens and smart signage capabilities, these displays are ideal for businesses looking to enhance their communication and engage their audience effectively.