Warranty and Service (Continued)

What does it mean when the burner does not glow red?

EN

 

•The selected temperature of the cooking zone is maintained by a sensor that cycles the zone on and off, so the surface cooking area will not always glow red. If you select a low heat setting, the heat will cycle on and off more frequently than at higher settings. The heat also cycles on and off at the highest setting.

If you request a service call because of an error made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

Service

Before calling for assistance or service, please check the section “Troubleshooting.” If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

•What form does the problem take?

•Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

•Model description

•S / N code (10 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

•if you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting,”

•if the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

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Samsung C61RCAST/BOL manual Service, Is it a technical fault?, When do you incur costs even during the warranty period?
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C61RCAST/BOL specifications

The Samsung C61RCAST/BOL is an innovative kitchen appliance that exemplifies modern technology and user-friendly design. This versatile induction cooktop brings efficiency and sophistication to any culinary environment, catering to both novice cooks and seasoned chefs alike.

One of the standout features of the C61RCAST/BOL is its induction cooking technology. Unlike traditional gas or electric stoves that heat up the entire cooktop, induction cooking uses electromagnetic energy to directly heat the cookware. This approach translates to faster cooking times, as the heat is generated within the pan itself, reducing energy waste and improving safety; the cooktop remains cool to the touch around the cookware. This minimizes the risk of burns, making it an ideal option for families with children.

The appliance boasts multiple cooking zones with precise temperature control, allowing users to prepare a variety of dishes simultaneously without the worry of uneven cooking. The user interface is designed for ease of use, featuring intuitive touch controls that enable quick adjustments to heat settings. Additionally, the C61RCAST/BOL includes a booster function for rapid boiling, enabling users to get cooking done in a fraction of the time.

Safety is a priority in the design of the C61RCAST/BOL. Equipped with features such as residual heat indicators, the cooktop alerts users if the surface is still hot after cooking, ensuring safe handling. Moreover, the automatic shut-off feature provides peace of mind, as the instant-off capability ensures that the cooktop will turn off if it has been left inactive for an extended period.

Another noteworthy characteristic of the Samsung C61RCAST/BOL is its sleek and modern aesthetic, which fits seamlessly into contemporary kitchen designs. The ceramic glass surface is not only stylish but also easy to clean, making post-meal cleanup a breeze.

This induction cooktop is not just about aesthetics and efficiency; it also integrates smart technology. With the ability to connect to compatible smart devices, users can monitor and control cooking functions remotely, enabling a more connected kitchen experience.

The Samsung C61RCAST/BOL represents a significant advancement in cooking technology, combining speed, safety, and style. Its array of features makes it a top choice for anyone looking to upgrade their cooking experience, making meal preparation simpler and more enjoyable.
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