Error Signals | SATO CL612VA, CL608VA guide

Section 6. Troubleshooting

ERROR SIGNALS	CL608 and CL612

LED	LCD	AUDIBLE	ERROR CONDITION	TO CLEAR
	MESSAGE	BEEP


Error On	Machine Error	1 Long	Machine Error	Cycle power on/off

Error On	EEPROM Error	1 Long	EEPROM Read/Write	Cycle power on/off

Error On	Head Error	1 Long	Head	Cycle power on/off

Error On	Sensor Error	3 Short	Sensor	Cycle power on/off

Error Blinks	Card R/W Error	1 Long	Memory Card Read/Write	Cycle power on/off

Error Blinks	Card Low Battery	1 Long	Memory Card Battery Low	Cycle power on/off

Error Blinks	Head Open	3 Short	Head Open	Close head lever

Error Blinks	Cutter Error	3 Short	Cutter	Cycle power on/off

Error On	PARITY ERROR	3 Short	RS232 Parity Error	Cycle power on/off
Line Blinks

Error On	Overrun Error	3 Short	RS232 Overrun Error	Cycle power on/off
Line Blinks

Error On	Framing Error	3 Short	RS232 Framing Error	Cycle power on/off
Line Blinks

Error On	Buffer Over	3 Short	Buffer Overflow	Cycle power on/off
Line Blinks

Error Blinks	Paper End	3 Short	Label End	Open/close Head Lever
Label On				Open/close Label Hold-
				down

Error Blinks	Ribbon End	3 Short	Ribbon End	Open/close Head Lever
Ribbon On				Open/close Label Hold-
				down

Error Blinks	Media Error	3 Short	Media Error	Open/close Head Lever
Label Blinks

Ribbon Blinks		None	Ribbon Near End	Replace ribbon with full roll

Line Blinks		None	Buffer Near Full	Slow down transmission
				rate

Page 6-4

9001035 Rev. E

SATO CL Series Printers

Image 194

SATO CL612VA, CL608VA manual Error Signals, LED LCD Audible Error Condition To Clear Message Beep

Contents

CL Series Thermal Transfer Printers Sato CL Series Printers PN 9001035 Rev E CL Series Printer OPERATOR’S Manual Preface Appendices Table of Contents Programming Interface Specifications UPC-A/EAN-13 Preface This page left intentionally blank Section Printer Overview Introduction CL408 CL412 CL608 CL612 General Printer SpecificationsPrinter Overview Potentiometer Adjustments Character Fonts CL408 CL608 CL412 CL612 BAR Codes MSI Postnet UCC/EAN-128 Power Requirements Physical Optional Accessories Accessory This page left intentionally blank Section Installation and Configuration CL6XX Packaging Installation and ConfigurationUnpacking and Parts Identification Setting UP the Printer Loading Labels or Tags Loading LABELS, Tags and RibbonCL608 and CL612 Installation and Configuration Loading the Ribbon Sato CL Series Printers 9001035 Rev. E CL408 and CL412 Loading Labels and Tags Sensor Assembly Doors Label Sensor Adjustments Operator Panel Ribbon ErrorLabel Online To adjust amount of back/forward feed for Located behind the Front Access Door. PotentiometerTo adjust print darkness fine tuning To adjust home position of the label +/- 3.75 mm Label Taken Option ConnectorStatus Threshold Rear Panel EXT External signal connector for Accessories, AMP PowerSwitch to turn power On or Off Two slots for optional Pcmcia Memory Cards Switches and Sensors Front Access Door Head Open SwitchTop Access Door Ribbon End Sensor DSW1-2 DSW1-3 Printer DIP Switch Configuration ALL ModelsDSW1-1 DSW1-7 DSW1-8 DSW1-4DSW1-5 DSW1-6 DSW2-1 DSW2-7 DSW2-4DSW2-5 DSW2-8 DSW3-6 DSW3-7 DSW3-4DSW3-5 DSW3-8 Printer Adjustments Power on Power , then DSW2-4=ON User Mode Print Darkness Setting Label Feed Direction Print Speed AdjustmentPitch Offset and Direction Sensor Position Cancel Print Job Pitch Direction Zero Slash Setting Auto Online Setting CL608 CL612 CL408 CL412 Vertical Offset To1424 Vertical Offset SettingHorizontal Offset and Direction HOR. Offset Direction Label Edge Label Feed Inside Sensor Threshold Level Backing with Label Label Backing Only 0V to Less than Label Only Eye Mark Less than 5V to Calendar Enabled No YES Calendar Set Print Darkness Type Exit Advanced ModeIgnore CR/LF Advanced Mode Counters Advanced Mode Counters Print Size CL608 CL612 CL408 CL412 Installation and Configuration Potentiometer Adjustments ALL Models Direction Sensor Threshold Potentiometer AdjustmentsHEX Dump Diagnostic Labels ALL Models Print Buffer Hex Dump Installation and Configuration Darkness Print ProceduresAdjusting the Print Quality Cleaning the Print HEAD, Platen and Rollers Cleaning and Maintenance Cleaning the Platen and Rollers Replacing the Print Head Cleaning the Sensors Supplies Needed Replacing the Fuse Supplies needed 250V 3A Fuse Print Potentiometer Sato SA070 Cleaning Kit Cleaning the Print Head and PlatenSupplies needed Cleaning the Print Head Cleaning the Platen Replacing the Print Head Re-secure the print head by tightening the screw ESCCommand Parameter ESCCommandESCCommand Data Sato CL Programming Language Selecting Protocol Control Codes Using BasicESC Command Parameter Data Programming Reference Open COM19600,E,8,1,CS,DS AS #1 Lprint E$A Print Area Print Area Label Width = 2 x 25.4 mm/in x 12 dpmm = 610 dots ESCAESCA3H1374V0001 Label Width = 2 x 25.4 mm/in x 8 dpmm = 406 dotsNew Base Reference Point = Maximum Print Width Label Width New Base Reference Point = 1984 dots 610 dots = 1374 dots ESCH0050ESCV0200ESCB103100*SATO ESCH0070ESCV0310ESCL0101ESCXUSATO ESCQ1 Escz Sato Sato Rotated Fields Command Default Settings Command Default Command Codes Bar Codes MSI Input to Printer Esca Printer Output With Incrementing UCC-128Without Incrementing Special Notes Bar Codes, Expansion Command Structure ESCBWaabbbCommand Function ESCBW02100 Command Structure ESCBTabbccddee Bar Codes, Variable Ratio You may use only one variable ratio bar code per label Code Expansion command seeIndividual bar code symbols ESCA3H100V0050 Command Structure ESCA3H-aaaaVbbbbBase Reference Point Printer configuration until a new Base Reference Point ESCK1H903F Command Structure Store Command ESCTabccCharacters, Custom-Designed Printer Input Character Expansion see Character is affected by the following commandsIf the printer power is lost Character Pitch see Command Structure ESCLaabb Character Expansion Until a new expansion command is specified This command will expand the following fontsThis command will also affect the following commands Line and Box command, if used within the data stream, may Spacing Command StructureCharacter, Fixed Spacing XM, XS, XL and XB Character Pitch Label constraints or to enhance readability Character Expansion command and this command together This command is affected by the Escl Character ExpansionCommand see Page 4-23. The character pitch is actually This command affects fonts U, S, M, XU, XS, XM, OA & OB see Character, Proportional Spacing Reset to fixed spacingEnd of the print job unless a reset command is sent Set to proportional spacing Special Note Command Structure ESC*aClear Print Jobs & Memory Command Structure None Continuous Forms Printing ESCWDH0100V0050X0600Y0400 Command Structure ESCWDHaaaaVbbbbXccccYddddCopy Image Area For the duplicate image see ESCNUL0002 Cutter CommandCommand Structure ESCNULaaaa Command Structure Font XU Fonts U, S, M, OA, OB, XU, XS & XM Characters may be enlarged through the use of the Character ESC$=data Font, VectorESC$a,b,c,d ESC$A,100,200,0ESC$=123456 Font width and height values include asenders, desenders Pitch command can be used with Vector fontsValue of 50 is used Other space ESCWB1123456 Command Structure Font WBFonts WB, WL, XB & XL Expansion rate is at least 3 times in each direction Character Expansion command seeCharacter Pitch command see Characters may be enlarged through the use of the Escl Blank label or tag Form FeedESCAspaceESCZ Form Overlay, Recall Label image may be stored in this memory area at a time Loses power, the overlay must be sent againForm Overlay, Store Overlay buffer ESCGH006006 Command Structure ESCGabbbcccdataGraphics, Custom Custom graphic cannot be enlarged by the Escl Character Expansion commandCommands. Therefore, always design and locate your graphic Custom graphic is not affected by either of the Rotation Command Structure ESCGPaaaaa,data Graphics, PCX Job ID Store Journal Print Command, you automatically select Font XS with a CharacterSimply issue an Ascii CR at the end of each text line Expansion of 2x2. You also establish a base reference point ESCFWaabbVccccHdddd Lines and BoxesESCFWaabcccc ESCFW02H0200 It is recommended that all lines and boxes be specified Normal print direction Line Feed Sato CL Series Printers 9001035 Rev. E To be applied to a glass or other transparent surface Command Structure ESCHhhhhESCVvvvvESCRMaaaa,bbbbMirror Image Reference Point command see Page 4-68. It cannot be used All data preceding the command will be mirroredThis command can be used with the ESC% Rotate Fixed Base With the Escr Rotate Moving Base Reference Point command To an on-line status see Operator Panel in of this Off-Line mode as soon as the current print job is finishedOff-Line ESCBP123456789 Command Structure ESCBPn...nPostnet Command Structure ESC#Ea Print Darkness ESC AX Sets the print length to 14 356 mm ESC AR Resets the maximum print length to 7 178 mmPrint Length, Expanded Escax ESCA3 commands Print Position Bbbb Command Structure ESCQaaaaaa Print Quantity Allowable Print Speed settings are as follows Command Structure ESCCSaPlacement Must be placed immediately after Esca Print Speed Duplicate of the previous label will be printed Repeat LabelTo print duplicate of the last label printed Cycled off and back on since printing the previous label Changes specified within the current data stream Replace Data Partial EditESC0 ESCzero Sato CL Series Printers 9001035 Rev. E ESC100,50 Command Structure ESCaaaa,bbbbReverse Image Therefore, always assume the printer is in the normal print Reverse image area is affected by the rotate commandsOrientation when designing and sending the Reverse Image Command Structure ESC%a Rotate, Fixed Base Reference Point Default value Do not combine this command and the Escr Rotate commandCommand is received See Page 4-70 in the same data stream Normal Direction Escn Escn command returns to the original base reference pointRotate, Moving Base Reference Point Rotated Direction Escr Sato CL Series Printers 9001035 Rev. E ESCF001-001,04,03 Command Structure ESCFaaaabcccc,dd,eeSequential Numbering Value specified for Print Quantity see Page 4-61 should be Labels, we need 50 total labels. The commands would be asThis command can not be used with the following commands Equal to the number of different sequential values desired Start/Stop Label Calendar Option Commands Then be printed on the label. This command does not change Command Structure ESCWPabbbPlacement Anywhere within the data stream Default None Printer’s internal clock setting Representative for more details This command requires the Calendar Option. See your SatoThis command can only be used once per data stream Once the year increments past 99 it will wrap back to ESCWAMM/DD/YY hhmm Command Structure ESCWAelementsCalendar Print Up to 16 characters can be used with this command This command can be used up to six times per jobCopy or Reverse Image commands cannot be used with this This function requires the Calendar Option. See your Sato ESCWT9101311200 Command Structure ESCWTaabbccddeeCalendar Set Memory Card Option Commands Command Structure ESC*a,bb Memory Card Function Clear Card Memory Command Structure ESCEXa Memory Card Function Expand Memory Area Standard Print Dots Length 178 mm Expanded with Requires Memory Card Function Fonts, TrueType Recall ESCBJR1020201000004SATO ESCBJ50 byte header Memory Card Function Fonts, TrueType StoreESCBJDcccccddddee...e ESCBJD5 byte hex memory offsetdata ESCYR,01 ESC/D,01,99 Command Structure ESCYR,aa ESC/D,bb,cc...cMemory Card Function Format/Field Recall ESCYS,01ESC/N,01,05 Command Structure ESCYS,aaESC/N,bb,ccMemory Card Function Format/Field Store Command Structure ESCGRaaa Memory Card Function Graphics, Custom Recall Command Structure ESCGIabbbcccddddata Memory Card Function Graphics, Custom Store Esca See the Escpi Store PCX Graphics command Command Structure ESCPYaaaThis command requires Memory Card option. See your Sato Memory Card Function Graphics, PCX Recall ESCPIaaa,bbbbb,data PCX Graphics Recall commandMemory Card Function Graphics, PCX Store ESCPI001,32000,data ESCBJFsatocard Command Structure ESCBJFaaaaaaaaMemory Card Function Initialize Example Command Structure ESCCCaMemory Card Function Slot Select ESCCC1 Memory Card Function Status Example Escbjs Example ESCLD,,,%,#,&,*,~,0,0 Custom Protocol Command Codes DownloadCommand Structure ESCLD,a,b,c,d,e,f,g,h,i This command must be sent as an independent data stream Is omitted between two commas, the default Non-StandardProtocol Command codes for that parameter will be used. See Preceding the Escz Stop code. No other commands can be Two-Dimensional Symbols ESCBX03080505000000001 Two-Dimensional Bar Codes Data Matrix, Data FormatCommand Structure ESCBXaabbccddeeefffghh Printer Outpu Character SET Encoding Number Scheme Bit CRC Two-Dimensional Bar Codes Data Matrix, Print Data ESCDC00006000 Print Data Command Two-Dimensional Bar Codes Data Matrix, Sequential NumberingCommand Structure ESCFXaaabcccdddeee To print sequential numbered Data Matrix symbols 9001035 Rev. E Sato CL Series Printers Example ESCBV1,2,3,123456789,222,333,MESSAGEESC Two-Dimensional Bar Codes MaxicodeCommand Structure ESCBVa,b,c,ddddddddd,eee,fff,gggg.....ESC Online Version 5 for the UPS secondary message data format This command implements Maxicode AIM I.S.S. UPS VersionSymbol Requirements and the latest format requirements Command Function Printer Input Two-Dimensional Bar CodesCommand Structure ESCBKaabbcddeeffffnn...n ESCBK0304400000021 9001035 Rev. E Sato CL Series Printers Section Interface Specifications Interface Types Single Job Buffer Interface SpecificationsReceive Buffer Multi Job Buffer RS232C Serial Interface General SpecificationsElectrical Specifications PIN Assignments READY/BUSY Flow Control On/X-Off Flow Control Cable RequirementsData Streams Stxesca . . Job#1 . . Esczetxstxesca . . Job#n . . Esczetx BI-DIRECTIONAL Communications Status Response STX 2 Byte ID1 Status Byte6 Byte Label RemainingETX OFF-LINE, Error Condition Status Byte Definition, Bi-Com Protocol Centronics Parallel Interface Data Streams Accessory EXT Connector PIN Direction Signal Description External Output Signal Types This page left blank intentionally Initial Checklist Using the Centronics Parallel Interface Troubleshooting ESCA-DATA-ESCZ Using the RS232C Serial Interface Error Signals LED LCD Audible Error Condition To Clear Message Beep LED1 Message Beep This page left intentionally blank Vbbbb AspaceZA3H-aaaa Babbcccd Appendix a Command Quick Reference Eeefffghh BWaabbbBXaabbccdd CSa FWaaHbbbb FaaaabccccDdee FWaabbVccc Haaaa GabbbcccdataGPaaaaa IDaa RMaaaa,bbbb PaaQaaaaaa WLa WBaXccccYdddd XWa Aaaa,bbbb $a,b,c,d$=data Data for Vector font #Ea Zero ~aaaa @ ,nn...nNULaaaa WAelements Ee...e BJaa..abb..bBJDcccccdddd BJFaaaaaaaa GRcc EXaGIabbbcccdd PIaa,bbbbb A-12 9001035 Rev. E Sato CL Series Printers Appendix B BAR Code Specifications BAR Code Symbologies ESCD0bbcccd data d CodabarESCB0bbcccd data d Ratio ESCBD0bbcccd data d Character Set ESCBD1bbccc* data Command Structure Ratio ESCB1bbccc* dataCode ESCD1bbccc* data ESCD2bbccc data Interleaved Two of Five I 2/5ESCBD2bbccc data Width mils Factor = Width of narrow element in dotsNarrow Bar Steps to find the correct check digit CalculatingMod 10 Check Digit ESCD4bbccc data Command Structure ESCB4bbccc dataCode and the human readable text below the symbol Check digit is automatically calculated for EAN-8 BD5bbccc data Industrial Two of FiveB5bbccc data D5bbccc data ESCBD6bbccc data Matrix Two of FiveESCB6bbccc data ESCD6bbccc data See Code 128 Character Table on Page B-18 Command Structure ESCBGbbcccdd dataDensity Char/inch Model Dimension Mils Subsets a Subset C Subset B for 789, then shift to Subset C for ESCDAbbccc data d ESCBAbbccc data dESCBDAbbccc data d Ccc Bar height in dots Data Density Model Dimension Char/inch Ratio Mils A-Z, -, ., Space, $, /, +, % Bar code Command Structure ESCBEbbccc dataESCDEbbccc data Command Structure ESCBFbbccc data Bookland UPC/EAN Supplements Command Structure ESCBIbbcccd data UCC-128 B-16 9001035 Rev. E Sato CL Series Printers Command Structure Escbp data Sequential Numbering ESCFXaaabcccdddeee Command Structure Data FormatData Matrix Print Data ESCDCxxx...x Structure of this symbology ESCBV1,1,2,123456789,840,001,RS01GS961Z01547089 SymbologyESCAESCV0100ESCH0100 GSUPSNGS056872GS349GS99999999GS001/005 Command Structure ESCBFaabbcddeeffffnnn...n Code 128 Character Table Value Subset a Subset B Subset C Code 128 Character Table Code 128 Character Table cont’d Appendix C Custom Characters and Graphics CUSTOM-DESIGNED Character Example Appendix C Custom Characters and Graphics ROW BIT MAP HEX Sato CL Series Printers 9001035 Rev.E C-3 Custom Graphics Example Sato CL Series Printers 9001035 Rev.E C-5 C-6 9001035 Rev.E Sato CL Series Printers Sato CL Series Printers 9001035 Rev.E C-7 PCX Graphics Example Removing and Unwinding the Roll InstallationLabel Rewinder ALL Models Label Cutter ALL Models Appendix D Optional FeaturesOperator Setup General Operation Label Dispense Option Label Dispenser Routing, CL608/CL612 Label Backing Path, CL408/CL412 Close the Top Access Cover Label Dispenser Routing, CL408/CL412 D-6 9001035 Rev. E Sato CL Series Printers Description Error HandlingPcmcia Memory Cards Type D-8 9001035 Rev. E ATO CL Series Printers Calendar ALL Models Interface Card ALL Models D-10 9001035 Rev. E Sato CL Series Printers Download Command Structure Description Appendix E Custom Protocol Command Codes ResetDownload Procedure Sato CL Series Printers 9001035 Rev. E E-3 E-4 9001035 Rev. E Sato CL Series Printers About Label Wizard Printers Supported Appendix F Label Wizard Support