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SATO CL608VA, CL612VA manual Initial Checklist, Using the Centronics Parallel Interface

Models: CL612VA CL608VA

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SECTION 6.

TROUBLESHOOTING

This section has been devised to help you if you are unable to produce output on the CL Series printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into three parts:

∙Initial Checklist

∙Centronics Parallel Interface

∙RS232C Serial Interface

INITIAL CHECKLIST

1.Is the printer powered up and ON-LINE?

2.Do any of the Front Panel LEDs indicate an error condition? If this light is ON, it may mean the print head assembly is open.

3.Is the Print Head (and the Label Hold-Downon the CL608/CL612) in the down and latched position.

USING THE CENTRONICS (PARALLEL) INTERFACE

1.Is the IBM parallel printer cable connected securely to your parallel port (DB-25S Female) on the PC and to the Centronics connector on the printer?

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty.

2.Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so, make sure you are sending data out the correct port.

3.When you send the print job to the printer, and it does not respond, do you get an error message on your PC that says “Device Fault” or something similar?

This may mean that the computer doesn’t know the printer is there. Verify that:

a.Both ends of the cable are securely inserted into their respective connectors.

b.The printer is ON-LINE.

SATO CL Series Printers

9001035 Rev. E

Page 6-1

Image 191

SATO CL608VA, CL612VA manual Initial Checklist, Using the Centronics Parallel Interface

Contents

CL Series Thermal Transfer Printers Sato CL Series Printers PN 9001035 Rev E CL Series Printer OPERATOR’S Manual Appendices PrefaceTable of Contents Programming Interface Specifications UPC-A/EAN-13 Preface This page left intentionally blank Introduction Section Printer OverviewCL408 CL412 CL608 CL612 General Printer SpecificationsPrinter Overview Potentiometer Adjustments CL408 CL608 CL412 CL612 Character FontsMSI Postnet UCC/EAN-128 BAR CodesPhysical Power RequirementsAccessory Optional AccessoriesThis page left intentionally blank Section Installation and Configuration CL6XX Packaging Installation and ConfigurationUnpacking and Parts Identification Setting UP the Printer Loading Labels or Tags Loading LABELS, Tags and RibbonCL608 and CL612 Installation and Configuration Loading the Ribbon Sato CL Series Printers 9001035 Rev. E Loading Labels and Tags CL408 and CL412Sensor Assembly Doors Label Sensor Adjustments Operator Panel Online ErrorLabel RibbonTo adjust home position of the label +/- 3.75 mm Located behind the Front Access Door. PotentiometerTo adjust print darkness fine tuning To adjust amount of back/forward feed forThreshold Option ConnectorStatus Label TakenEXT Rear PanelTwo slots for optional Pcmcia Memory Cards PowerSwitch to turn power On or Off External signal connector for Accessories, AMPSwitches and Sensors Ribbon End Sensor Head Open SwitchTop Access Door Front Access DoorDSW1-2 DSW1-3 Printer DIP Switch Configuration ALL ModelsDSW1-1 DSW2-1 DSW1-4DSW1-5 DSW1-6 DSW1-7 DSW1-8DSW2-8 DSW2-4DSW2-5 DSW2-7DSW3-8 DSW3-4DSW3-5 DSW3-6 DSW3-7Printer Adjustments Power , then DSW2-4=ON Power onPrint Darkness Setting User ModeSensor Position Print Speed AdjustmentPitch Offset and Direction Label Feed DirectionPitch Direction Cancel Print JobAuto Online Setting Zero Slash SettingCL608 CL612 CL408 CL412 Vertical Offset To1424 Vertical Offset SettingHorizontal Offset and Direction Direction Label Edge Label Feed Inside HOR. OffsetBacking with Label Label Backing Only 0V to Less than Sensor Threshold LevelLabel Only Eye Mark Less than 5V to Calendar Set Calendar Enabled No YESPrint Darkness Type Exit Advanced ModeIgnore CR/LF Advanced Mode Counters Advanced Mode CountersCL608 CL612 CL408 CL412 Print SizeInstallation and Configuration Potentiometer Adjustments ALL Models Direction Print Buffer Hex Dump Potentiometer AdjustmentsHEX Dump Diagnostic Labels ALL Models Sensor ThresholdInstallation and Configuration Darkness Print ProceduresAdjusting the Print Quality Cleaning and Maintenance Cleaning the Print HEAD, Platen and RollersCleaning the Platen and Rollers Replacing the Print Head Supplies Needed Cleaning the SensorsSupplies needed 250V 3A Fuse Replacing the FusePrint Potentiometer Cleaning the Platen Cleaning the Print Head and PlatenSupplies needed Cleaning the Print Head Sato SA070 Cleaning KitReplacing the Print Head Re-secure the print head by tightening the screw Sato CL Programming Language ESCCommandESCCommand Data ESCCommand ParameterProgramming Reference Using BasicESC Command Parameter Data Selecting Protocol Control CodesLprint E$A Open COM19600,E,8,1,CS,DS AS #1Print Area Label Width = 2 x 25.4 mm/in x 12 dpmm = 610 dots Print AreaNew Base Reference Point = 1984 dots 610 dots = 1374 dots Label Width = 2 x 25.4 mm/in x 8 dpmm = 406 dotsNew Base Reference Point = Maximum Print Width Label Width ESCAESCA3H1374V0001ESCH0070ESCV0310ESCL0101ESCXUSATO ESCQ1 Escz ESCH0050ESCV0200ESCB103100*SATORotated Fields Sato SatoCommand Default Command Default SettingsCommand Codes MSI Bar CodesEsca Input to PrinterPrinter Output With Incrementing UCC-128Without Incrementing Special Notes ESCBW02100 Command Structure ESCBWaabbbCommand Function Bar Codes, ExpansionBar Codes, Variable Ratio Command Structure ESCBTabbccddeeYou may use only one variable ratio bar code per label Code Expansion command seeIndividual bar code symbols ESCA3H100V0050 Command Structure ESCA3H-aaaaVbbbbBase Reference Point Printer configuration until a new Base Reference Point Printer Input Command Structure Store Command ESCTabccCharacters, Custom-Designed ESCK1H903FCharacter Pitch see Character is affected by the following commandsIf the printer power is lost Character Expansion seeCharacter Expansion Command Structure ESCLaabbLine and Box command, if used within the data stream, may This command will expand the following fontsThis command will also affect the following commands Until a new expansion command is specifiedXM, XS, XL and XB Command StructureCharacter, Fixed Spacing SpacingLabel constraints or to enhance readability Character PitchThis command affects fonts U, S, M, XU, XS, XM, OA & OB see This command is affected by the Escl Character ExpansionCommand see Page 4-23. The character pitch is actually Character Expansion command and this command togetherSet to proportional spacing Reset to fixed spacingEnd of the print job unless a reset command is sent Character, Proportional SpacingSpecial Note Command Structure ESC*aClear Print Jobs & Memory Continuous Forms Printing Command Structure NoneESCWDH0100V0050X0600Y0400 Command Structure ESCWDHaaaaVbbbbXccccYddddCopy Image Area For the duplicate image see ESCNUL0002 Cutter CommandCommand Structure ESCNULaaaa Fonts U, S, M, OA, OB, XU, XS & XM Command Structure Font XUCharacters may be enlarged through the use of the Character ESC$A,100,200,0ESC$=123456 Font, VectorESC$a,b,c,d ESC$=dataOther space Pitch command can be used with Vector fontsValue of 50 is used Font width and height values include asenders, desendersESCWB1123456 Command Structure Font WBFonts WB, WL, XB & XL Characters may be enlarged through the use of the Escl Character Expansion command seeCharacter Pitch command see Expansion rate is at least 3 times in each directionBlank label or tag Form FeedESCAspaceESCZ Form Overlay, Recall Overlay buffer Loses power, the overlay must be sent againForm Overlay, Store Label image may be stored in this memory area at a timeESCGH006006 Command Structure ESCGabbbcccdataGraphics, Custom Custom graphic is not affected by either of the Rotation Expansion commandCommands. Therefore, always design and locate your graphic Custom graphic cannot be enlarged by the Escl CharacterGraphics, PCX Command Structure ESCGPaaaaa,dataJob ID Store Expansion of 2x2. You also establish a base reference point Command, you automatically select Font XS with a CharacterSimply issue an Ascii CR at the end of each text line Journal PrintESCFW02H0200 Lines and BoxesESCFWaabcccc ESCFWaabbVccccHddddNormal print direction It is recommended that all lines and boxes be specifiedLine Feed Sato CL Series Printers 9001035 Rev. E To be applied to a glass or other transparent surface Command Structure ESCHhhhhESCVvvvvESCRMaaaa,bbbbMirror Image With the Escr Rotate Moving Base Reference Point command All data preceding the command will be mirroredThis command can be used with the ESC% Rotate Fixed Base Reference Point command see Page 4-68. It cannot be usedTo an on-line status see Operator Panel in of this Off-Line mode as soon as the current print job is finishedOff-Line ESCBP123456789 Command Structure ESCBPn...nPostnet Print Darkness Command Structure ESC#EaESC AX Sets the print length to 14 356 mm ESC AR Resets the maximum print length to 7 178 mmPrint Length, Expanded Escax Print Position ESCA3 commandsBbbb Print Quantity Command Structure ESCQaaaaaaPrint Speed Command Structure ESCCSaPlacement Must be placed immediately after Esca Allowable Print Speed settings are as followsCycled off and back on since printing the previous label Repeat LabelTo print duplicate of the last label printed Duplicate of the previous label will be printedChanges specified within the current data stream Replace Data Partial EditESC0 ESCzero Sato CL Series Printers 9001035 Rev. E ESC100,50 Command Structure ESCaaaa,bbbbReverse Image Therefore, always assume the printer is in the normal print Reverse image area is affected by the rotate commandsOrientation when designing and sending the Reverse Image Rotate, Fixed Base Reference Point Command Structure ESC%aSee Page 4-70 in the same data stream Do not combine this command and the Escr Rotate commandCommand is received Default valueRotated Direction Escr Escn command returns to the original base reference pointRotate, Moving Base Reference Point Normal Direction EscnSato CL Series Printers 9001035 Rev. E ESCF001-001,04,03 Command Structure ESCFaaaabcccc,dd,eeSequential Numbering Equal to the number of different sequential values desired Labels, we need 50 total labels. The commands would be asThis command can not be used with the following commands Value specified for Print Quantity see Page 4-61 should beStart/Stop Label Calendar Option Commands Printer’s internal clock setting Command Structure ESCWPabbbPlacement Anywhere within the data stream Default None Then be printed on the label. This command does not changeOnce the year increments past 99 it will wrap back to This command requires the Calendar Option. See your SatoThis command can only be used once per data stream Representative for more detailsESCWAMM/DD/YY hhmm Command Structure ESCWAelementsCalendar Print This function requires the Calendar Option. See your Sato This command can be used up to six times per jobCopy or Reverse Image commands cannot be used with this Up to 16 characters can be used with this commandESCWT9101311200 Command Structure ESCWTaabbccddeeCalendar Set Memory Card Option Commands Memory Card Function Clear Card Memory Command Structure ESC*a,bbMemory Card Function Expand Memory Area Command Structure ESCEXaStandard Print Dots Length 178 mm Expanded with Requires ESCBJR1020201000004SATO Memory Card Function Fonts, TrueType RecallESCBJD5 byte hex memory offsetdata Memory Card Function Fonts, TrueType StoreESCBJDcccccddddee...e ESCBJ50 byte headerESCYR,01 ESC/D,01,99 Command Structure ESCYR,aa ESC/D,bb,cc...cMemory Card Function Format/Field Recall ESCYS,01ESC/N,01,05 Command Structure ESCYS,aaESC/N,bb,ccMemory Card Function Format/Field Store Memory Card Function Graphics, Custom Recall Command Structure ESCGRaaaMemory Card Function Graphics, Custom Store Command Structure ESCGIabbbcccddddataEsca Memory Card Function Graphics, PCX Recall Command Structure ESCPYaaaThis command requires Memory Card option. See your Sato See the Escpi Store PCX Graphics commandESCPI001,32000,data PCX Graphics Recall commandMemory Card Function Graphics, PCX Store ESCPIaaa,bbbbb,dataESCBJFsatocard Command Structure ESCBJFaaaaaaaaMemory Card Function Initialize ESCCC1 Command Structure ESCCCaMemory Card Function Slot Select ExampleExample Escbjs Memory Card Function StatusExample ESCLD,,,%,#,&,*,~,0,0 Custom Protocol Command Codes DownloadCommand Structure ESCLD,a,b,c,d,e,f,g,h,i Preceding the Escz Stop code. No other commands can be Is omitted between two commas, the default Non-StandardProtocol Command codes for that parameter will be used. See This command must be sent as an independent data streamTwo-Dimensional Symbols Printer Outpu Two-Dimensional Bar Codes Data Matrix, Data FormatCommand Structure ESCBXaabbccddeeefffghh ESCBX03080505000000001Bit CRC Character SET Encoding Number SchemeESCDC00006000 Two-Dimensional Bar Codes Data Matrix, Print DataTo print sequential numbered Data Matrix symbols Two-Dimensional Bar Codes Data Matrix, Sequential NumberingCommand Structure ESCFXaaabcccdddeee Print Data Command9001035 Rev. E Sato CL Series Printers Example ESCBV1,2,3,123456789,222,333,MESSAGEESC Two-Dimensional Bar Codes MaxicodeCommand Structure ESCBVa,b,c,ddddddddd,eee,fff,gggg.....ESC Requirements and the latest format requirements This command implements Maxicode AIM I.S.S. UPS VersionSymbol Online Version 5 for the UPS secondary message data formatESCBK0304400000021 Two-Dimensional Bar CodesCommand Structure ESCBKaabbcddeeffffnn...n Command Function Printer Input9001035 Rev. E Sato CL Series Printers Interface Types Section Interface SpecificationsMulti Job Buffer Interface SpecificationsReceive Buffer Single Job BufferRS232C Serial Interface General SpecificationsElectrical Specifications READY/BUSY Flow Control PIN AssignmentsStxesca . . Job#1 . . Esczetxstxesca . . Job#n . . Esczetx Cable RequirementsData Streams On/X-Off Flow ControlBI-DIRECTIONAL Communications STX 2 Byte ID1 Status Byte6 Byte Label RemainingETX Status ResponseStatus Byte Definition, Bi-Com Protocol OFF-LINE, Error ConditionData Streams Centronics Parallel InterfacePIN Direction Signal Description Accessory EXT ConnectorExternal Output Signal Types This page left blank intentionally Using the Centronics Parallel Interface Initial ChecklistESCA-DATA-ESCZ TroubleshootingUsing the RS232C Serial Interface LED LCD Audible Error Condition To Clear Message Beep Error SignalsMessage Beep LED1This page left intentionally blank Babbcccd AspaceZA3H-aaaa VbbbbAppendix a Command Quick Reference CSa BWaabbbBXaabbccdd EeefffghhFWaabbVccc FaaaabccccDdee FWaaHbbbbIDaa GabbbcccdataGPaaaaa HaaaaRMaaaa,bbbb PaaQaaaaaa XWa WBaXccccYdddd WLaZero $a,b,c,d$=data Data for Vector font #Ea Aaaa,bbbbWAelements @ ,nn...nNULaaaa ~aaaaBJFaaaaaaaa BJaa..abb..bBJDcccccdddd Ee...ePIaa,bbbbb EXaGIabbbcccdd GRccA-12 9001035 Rev. E Sato CL Series Printers BAR Code Symbologies Appendix B BAR Code SpecificationsCharacter Set CodabarESCB0bbcccd data d Ratio ESCBD0bbcccd data d ESCD0bbcccd data dESCD1bbccc* data Command Structure Ratio ESCB1bbccc* dataCode ESCBD1bbccc* dataESCD2bbccc data Interleaved Two of Five I 2/5ESCBD2bbccc data Width mils Factor = Width of narrow element in dotsNarrow Bar Steps to find the correct check digit CalculatingMod 10 Check Digit Check digit is automatically calculated for EAN-8 Command Structure ESCB4bbccc dataCode and the human readable text below the symbol ESCD4bbccc dataD5bbccc data Industrial Two of FiveB5bbccc data BD5bbccc dataESCD6bbccc data Matrix Two of FiveESCB6bbccc data ESCBD6bbccc dataSubset B for 789, then shift to Subset C for Command Structure ESCBGbbcccdd dataDensity Char/inch Model Dimension Mils Subsets a Subset C See Code 128 Character Table on Page B-18Ccc Bar height in dots Data ESCBAbbccc data dESCBDAbbccc data d ESCDAbbccc data dA-Z, -, ., Space, $, /, +, % Density Model Dimension Char/inch Ratio MilsBar code Command Structure ESCBEbbccc dataESCDEbbccc data Bookland UPC/EAN Supplements Command Structure ESCBFbbccc dataUCC-128 Command Structure ESCBIbbcccd dataB-16 9001035 Rev. E Sato CL Series Printers Command Structure Escbp data Print Data ESCDCxxx...x Command Structure Data FormatData Matrix Sequential Numbering ESCFXaaabcccdddeeeStructure of this symbology GSUPSNGS056872GS349GS99999999GS001/005 SymbologyESCAESCV0100ESCH0100 ESCBV1,1,2,123456789,840,001,RS01GS961Z01547089Command Structure ESCBFaabbcddeeffffnnn...n Value Subset a Subset B Subset C Code 128 Character TableCode 128 Character Table Code 128 Character Table cont’d CUSTOM-DESIGNED Character Example Appendix C Custom Characters and GraphicsROW BIT MAP HEX Appendix C Custom Characters and GraphicsSato CL Series Printers 9001035 Rev.E C-3 Custom Graphics Example Sato CL Series Printers 9001035 Rev.E C-5 C-6 9001035 Rev.E Sato CL Series Printers Sato CL Series Printers 9001035 Rev.E C-7 PCX Graphics Example Removing and Unwinding the Roll InstallationLabel Rewinder ALL Models General Operation Appendix D Optional FeaturesOperator Setup Label Cutter ALL ModelsLabel Dispenser Routing, CL608/CL612 Label Dispense OptionLabel Backing Path, CL408/CL412 Label Dispenser Routing, CL408/CL412 Close the Top Access CoverD-6 9001035 Rev. E Sato CL Series Printers Type Error HandlingPcmcia Memory Cards DescriptionD-8 9001035 Rev. E ATO CL Series Printers Interface Card ALL Models Calendar ALL ModelsD-10 9001035 Rev. E Sato CL Series Printers Description Download Command StructureAppendix E Custom Protocol Command Codes ResetDownload Procedure Sato CL Series Printers 9001035 Rev. E E-3 E-4 9001035 Rev. E Sato CL Series Printers Printers Supported About Label WizardAppendix F Label Wizard Support