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Section 6. Troubleshooting

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Page 6-6

9001035 Rev. E

SATO CL Series Printers

Image 196

SATO CL612VA, CL608VA manual This page left intentionally blank

Contents

CL Series Thermal Transfer Printers Sato CL Series Printers PN 9001035 Rev E CL Series Printer OPERATOR’S Manual Preface Appendices Table of Contents Programming Interface Specifications UPC-A/EAN-13 Preface This page left intentionally blank Section Printer Overview Introduction Printer Overview General Printer SpecificationsCL408 CL412 CL608 CL612 Potentiometer Adjustments Character Fonts CL408 CL608 CL412 CL612 BAR Codes MSI Postnet UCC/EAN-128 Power Requirements Physical Optional Accessories Accessory This page left intentionally blank Section Installation and Configuration Unpacking and Parts Identification Installation and ConfigurationCL6XX Packaging Setting UP the Printer CL608 and CL612 Loading LABELS, Tags and RibbonLoading Labels or Tags Installation and Configuration Loading the Ribbon Sato CL Series Printers 9001035 Rev. E CL408 and CL412 Loading Labels and Tags Sensor Assembly Doors Label Sensor Adjustments Operator Panel Error LabelRibbon Online Located behind the Front Access Door. Potentiometer To adjust print darkness fine tuningTo adjust amount of back/forward feed for To adjust home position of the label +/- 3.75 mm Option Connector StatusLabel Taken Threshold Rear Panel EXT Power Switch to turn power On or OffExternal signal connector for Accessories, AMP Two slots for optional Pcmcia Memory Cards Switches and Sensors Head Open Switch Top Access DoorFront Access Door Ribbon End Sensor DSW1-1 Printer DIP Switch Configuration ALL ModelsDSW1-2 DSW1-3 DSW1-4 DSW1-5 DSW1-6DSW1-7 DSW1-8 DSW2-1 DSW2-4 DSW2-5DSW2-7 DSW2-8 DSW3-4 DSW3-5DSW3-6 DSW3-7 DSW3-8 Printer Adjustments Power on Power , then DSW2-4=ON User Mode Print Darkness Setting Print Speed Adjustment Pitch Offset and DirectionLabel Feed Direction Sensor Position Cancel Print Job Pitch Direction Zero Slash Setting Auto Online Setting Horizontal Offset and Direction Vertical Offset SettingCL608 CL612 CL408 CL412 Vertical Offset To1424 HOR. Offset Direction Label Edge Label Feed Inside Sensor Threshold Level Backing with Label Label Backing Only 0V to Less than Label Only Eye Mark Less than 5V to Calendar Enabled No YES Calendar Set Ignore CR/LF Exit Advanced ModePrint Darkness Type Advanced Mode Counters Advanced Mode Counters Print Size CL608 CL612 CL408 CL412 Installation and Configuration Potentiometer Adjustments ALL Models Direction Potentiometer Adjustments HEX Dump Diagnostic Labels ALL ModelsSensor Threshold Print Buffer Hex Dump Installation and Configuration Adjusting the Print Quality ProceduresDarkness Print Cleaning the Print HEAD, Platen and Rollers Cleaning and Maintenance Cleaning the Platen and Rollers Replacing the Print Head Cleaning the Sensors Supplies Needed Replacing the Fuse Supplies needed 250V 3A Fuse Print Potentiometer Cleaning the Print Head and Platen Supplies needed Cleaning the Print HeadSato SA070 Cleaning Kit Cleaning the Platen Replacing the Print Head Re-secure the print head by tightening the screw ESCCommand ESCCommand DataESCCommand Parameter Sato CL Programming Language Using Basic ESC Command Parameter DataSelecting Protocol Control Codes Programming Reference Open COM19600,E,8,1,CS,DS AS #1 Lprint E$A Print Area Print Area Label Width = 2 x 25.4 mm/in x 12 dpmm = 610 dots Label Width = 2 x 25.4 mm/in x 8 dpmm = 406 dots New Base Reference Point = Maximum Print Width Label WidthESCAESCA3H1374V0001 New Base Reference Point = 1984 dots 610 dots = 1374 dots ESCH0050ESCV0200ESCB103100*SATO ESCH0070ESCV0310ESCL0101ESCXUSATO ESCQ1 Escz Sato Sato Rotated Fields Command Default Settings Command Default Command Codes Bar Codes MSI Input to Printer Esca Printer Output Without Incrementing UCC-128With Incrementing Special Notes Command Structure ESCBWaabbb Command FunctionBar Codes, Expansion ESCBW02100 Command Structure ESCBTabbccddee Bar Codes, Variable Ratio Individual bar code symbols Code Expansion command seeYou may use only one variable ratio bar code per label Base Reference Point Command Structure ESCA3H-aaaaVbbbbESCA3H100V0050 Printer configuration until a new Base Reference Point Command Structure Store Command ESCTabcc Characters, Custom-DesignedESCK1H903F Printer Input Character is affected by the following commands If the printer power is lostCharacter Expansion see Character Pitch see Command Structure ESCLaabb Character Expansion This command will expand the following fonts This command will also affect the following commandsUntil a new expansion command is specified Line and Box command, if used within the data stream, may Command Structure Character, Fixed SpacingSpacing XM, XS, XL and XB Character Pitch Label constraints or to enhance readability This command is affected by the Escl Character Expansion Command see Page 4-23. The character pitch is actuallyCharacter Expansion command and this command together This command affects fonts U, S, M, XU, XS, XM, OA & OB see Reset to fixed spacing End of the print job unless a reset command is sentCharacter, Proportional Spacing Set to proportional spacing Clear Print Jobs & Memory Command Structure ESC*aSpecial Note Command Structure None Continuous Forms Printing Copy Image Area Command Structure ESCWDHaaaaVbbbbXccccYddddESCWDH0100V0050X0600Y0400 For the duplicate image see Command Structure ESCNULaaaa Cutter CommandESCNUL0002 Command Structure Font XU Fonts U, S, M, OA, OB, XU, XS & XM Characters may be enlarged through the use of the Character Font, Vector ESC$a,b,c,dESC$=data ESC$A,100,200,0ESC$=123456 Pitch command can be used with Vector fonts Value of 50 is usedFont width and height values include asenders, desenders Other space Fonts WB, WL, XB & XL Command Structure Font WBESCWB1123456 Character Expansion command see Character Pitch command seeExpansion rate is at least 3 times in each direction Characters may be enlarged through the use of the Escl ESCAspaceESCZ Form FeedBlank label or tag Form Overlay, Recall Loses power, the overlay must be sent again Form Overlay, StoreLabel image may be stored in this memory area at a time Overlay buffer Graphics, Custom Command Structure ESCGabbbcccdataESCGH006006 Expansion command Commands. Therefore, always design and locate your graphicCustom graphic cannot be enlarged by the Escl Character Custom graphic is not affected by either of the Rotation Command Structure ESCGPaaaaa,data Graphics, PCX Job ID Store Command, you automatically select Font XS with a Character Simply issue an Ascii CR at the end of each text lineJournal Print Expansion of 2x2. You also establish a base reference point Lines and Boxes ESCFWaabccccESCFWaabbVccccHdddd ESCFW02H0200 It is recommended that all lines and boxes be specified Normal print direction Line Feed Sato CL Series Printers 9001035 Rev. E Mirror Image Command Structure ESCHhhhhESCVvvvvESCRMaaaa,bbbbTo be applied to a glass or other transparent surface All data preceding the command will be mirrored This command can be used with the ESC% Rotate Fixed BaseReference Point command see Page 4-68. It cannot be used With the Escr Rotate Moving Base Reference Point command Off-Line Off-Line mode as soon as the current print job is finishedTo an on-line status see Operator Panel in of this Postnet Command Structure ESCBPn...nESCBP123456789 Command Structure ESC#Ea Print Darkness Print Length, Expanded ESC AR Resets the maximum print length to 7 178 mmESC AX Sets the print length to 14 356 mm Escax ESCA3 commands Print Position Bbbb Command Structure ESCQaaaaaa Print Quantity Command Structure ESCCSa Placement Must be placed immediately after EscaAllowable Print Speed settings are as follows Print Speed Repeat Label To print duplicate of the last label printedDuplicate of the previous label will be printed Cycled off and back on since printing the previous label ESC0 ESCzero Replace Data Partial EditChanges specified within the current data stream Sato CL Series Printers 9001035 Rev. E Reverse Image Command Structure ESCaaaa,bbbbESC100,50 Orientation when designing and sending the Reverse Image Reverse image area is affected by the rotate commandsTherefore, always assume the printer is in the normal print Command Structure ESC%a Rotate, Fixed Base Reference Point Do not combine this command and the Escr Rotate command Command is receivedDefault value See Page 4-70 in the same data stream Escn command returns to the original base reference point Rotate, Moving Base Reference PointNormal Direction Escn Rotated Direction Escr Sato CL Series Printers 9001035 Rev. E Sequential Numbering Command Structure ESCFaaaabcccc,dd,eeESCF001-001,04,03 Labels, we need 50 total labels. The commands would be as This command can not be used with the following commandsValue specified for Print Quantity see Page 4-61 should be Equal to the number of different sequential values desired Start/Stop Label Calendar Option Commands Command Structure ESCWPabbb Placement Anywhere within the data stream Default NoneThen be printed on the label. This command does not change Printer’s internal clock setting This command requires the Calendar Option. See your Sato This command can only be used once per data streamRepresentative for more details Once the year increments past 99 it will wrap back to Calendar Print Command Structure ESCWAelementsESCWAMM/DD/YY hhmm This command can be used up to six times per job Copy or Reverse Image commands cannot be used with thisUp to 16 characters can be used with this command This function requires the Calendar Option. See your Sato Calendar Set Command Structure ESCWTaabbccddeeESCWT9101311200 Memory Card Option Commands Command Structure ESC*a,bb Memory Card Function Clear Card Memory Command Structure ESCEXa Memory Card Function Expand Memory Area Standard Print Dots Length 178 mm Expanded with Requires Memory Card Function Fonts, TrueType Recall ESCBJR1020201000004SATO Memory Card Function Fonts, TrueType Store ESCBJDcccccddddee...eESCBJ50 byte header ESCBJD5 byte hex memory offsetdata Memory Card Function Format/Field Recall Command Structure ESCYR,aa ESC/D,bb,cc...cESCYR,01 ESC/D,01,99 Memory Card Function Format/Field Store Command Structure ESCYS,aaESC/N,bb,ccESCYS,01ESC/N,01,05 Command Structure ESCGRaaa Memory Card Function Graphics, Custom Recall Command Structure ESCGIabbbcccddddata Memory Card Function Graphics, Custom Store Esca Command Structure ESCPYaaa This command requires Memory Card option. See your SatoSee the Escpi Store PCX Graphics command Memory Card Function Graphics, PCX Recall PCX Graphics Recall command Memory Card Function Graphics, PCX StoreESCPIaaa,bbbbb,data ESCPI001,32000,data Memory Card Function Initialize Command Structure ESCBJFaaaaaaaaESCBJFsatocard Command Structure ESCCCa Memory Card Function Slot SelectExample ESCCC1 Memory Card Function Status Example Escbjs Command Structure ESCLD,a,b,c,d,e,f,g,h,i Custom Protocol Command Codes DownloadExample ESCLD,,,%,#,&,*,~,0,0 Is omitted between two commas, the default Non-Standard Protocol Command codes for that parameter will be used. SeeThis command must be sent as an independent data stream Preceding the Escz Stop code. No other commands can be Two-Dimensional Symbols Two-Dimensional Bar Codes Data Matrix, Data Format Command Structure ESCBXaabbccddeeefffghhESCBX03080505000000001 Printer Outpu Character SET Encoding Number Scheme Bit CRC Two-Dimensional Bar Codes Data Matrix, Print Data ESCDC00006000 Two-Dimensional Bar Codes Data Matrix, Sequential Numbering Command Structure ESCFXaaabcccdddeeePrint Data Command To print sequential numbered Data Matrix symbols 9001035 Rev. E Sato CL Series Printers Command Structure ESCBVa,b,c,ddddddddd,eee,fff,gggg.....ESC Two-Dimensional Bar Codes MaxicodeExample ESCBV1,2,3,123456789,222,333,MESSAGEESC This command implements Maxicode AIM I.S.S. UPS Version SymbolOnline Version 5 for the UPS secondary message data format Requirements and the latest format requirements Two-Dimensional Bar Codes Command Structure ESCBKaabbcddeeffffnn...nCommand Function Printer Input ESCBK0304400000021 9001035 Rev. E Sato CL Series Printers Section Interface Specifications Interface Types Interface Specifications Receive BufferSingle Job Buffer Multi Job Buffer Electrical Specifications General SpecificationsRS232C Serial Interface PIN Assignments READY/BUSY Flow Control Cable Requirements Data StreamsOn/X-Off Flow Control Stxesca . . Job#1 . . Esczetxstxesca . . Job#n . . Esczetx BI-DIRECTIONAL Communications Status Response STX 2 Byte ID1 Status Byte6 Byte Label RemainingETX OFF-LINE, Error Condition Status Byte Definition, Bi-Com Protocol Centronics Parallel Interface Data Streams Accessory EXT Connector PIN Direction Signal Description External Output Signal Types This page left blank intentionally Initial Checklist Using the Centronics Parallel Interface Troubleshooting ESCA-DATA-ESCZ Using the RS232C Serial Interface Error Signals LED LCD Audible Error Condition To Clear Message Beep LED1 Message Beep This page left intentionally blank AspaceZ A3H-aaaaVbbbb Babbcccd Appendix a Command Quick Reference BWaabbb BXaabbccddEeefffghh CSa Faaaabcccc DdeeFWaaHbbbb FWaabbVccc Gabbbcccdata GPaaaaaHaaaa IDaa Qaaaaaa PaaRMaaaa,bbbb WBa XccccYddddWLa XWa $a,b,c,d $=data Data for Vector font #EaAaaa,bbbb Zero @ ,nn...n NULaaaa~aaaa WAelements BJaa..abb..b BJDcccccddddEe...e BJFaaaaaaaa EXa GIabbbcccddGRcc PIaa,bbbbb A-12 9001035 Rev. E Sato CL Series Printers Appendix B BAR Code Specifications BAR Code Symbologies Codabar ESCB0bbcccd data d Ratio ESCBD0bbcccd data dESCD0bbcccd data d Character Set Command Structure Ratio ESCB1bbccc* data CodeESCBD1bbccc* data ESCD1bbccc* data ESCBD2bbccc data Interleaved Two of Five I 2/5ESCD2bbccc data Narrow Bar = Width of narrow element in dotsWidth mils Factor Mod 10 Check Digit CalculatingSteps to find the correct check digit Command Structure ESCB4bbccc data Code and the human readable text below the symbolESCD4bbccc data Check digit is automatically calculated for EAN-8 Industrial Two of Five B5bbccc dataBD5bbccc data D5bbccc data Matrix Two of Five ESCB6bbccc dataESCBD6bbccc data ESCD6bbccc data Command Structure ESCBGbbcccdd data Density Char/inch Model Dimension Mils Subsets a Subset CSee Code 128 Character Table on Page B-18 Subset B for 789, then shift to Subset C for ESCBAbbccc data d ESCBDAbbccc data dESCDAbbccc data d Ccc Bar height in dots Data Density Model Dimension Char/inch Ratio Mils A-Z, -, ., Space, $, /, +, % ESCDEbbccc data Command Structure ESCBEbbccc dataBar code Command Structure ESCBFbbccc data Bookland UPC/EAN Supplements Command Structure ESCBIbbcccd data UCC-128 B-16 9001035 Rev. E Sato CL Series Printers Command Structure Escbp data Command Structure Data Format Data MatrixSequential Numbering ESCFXaaabcccdddeee Print Data ESCDCxxx...x Structure of this symbology Symbology ESCAESCV0100ESCH0100ESCBV1,1,2,123456789,840,001,RS01GS961Z01547089 GSUPSNGS056872GS349GS99999999GS001/005 Command Structure ESCBFaabbcddeeffffnnn...n Code 128 Character Table Value Subset a Subset B Subset C Code 128 Character Table Code 128 Character Table cont’d Appendix C Custom Characters and Graphics CUSTOM-DESIGNED Character Example Appendix C Custom Characters and Graphics ROW BIT MAP HEX Sato CL Series Printers 9001035 Rev.E C-3 Custom Graphics Example Sato CL Series Printers 9001035 Rev.E C-5 C-6 9001035 Rev.E Sato CL Series Printers Sato CL Series Printers 9001035 Rev.E C-7 PCX Graphics Example Label Rewinder ALL Models InstallationRemoving and Unwinding the Roll Appendix D Optional Features Operator SetupLabel Cutter ALL Models General Operation Label Dispense Option Label Dispenser Routing, CL608/CL612 Label Backing Path, CL408/CL412 Close the Top Access Cover Label Dispenser Routing, CL408/CL412 D-6 9001035 Rev. E Sato CL Series Printers Error Handling Pcmcia Memory CardsDescription Type D-8 9001035 Rev. E ATO CL Series Printers Calendar ALL Models Interface Card ALL Models D-10 9001035 Rev. E Sato CL Series Printers Download Command Structure Description Download Procedure ResetAppendix E Custom Protocol Command Codes Sato CL Series Printers 9001035 Rev. E E-3 E-4 9001035 Rev. E Sato CL Series Printers About Label Wizard Printers Supported Appendix F Label Wizard Support