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SATO CL612VA, CL608VA manual This page left intentionally blank

Models: CL612VA CL608VA

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Section 6. Troubleshooting

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9001035 Rev. E

SATO CL Series Printers

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SATO CL612VA, CL608VA manual This page left intentionally blank

Contents

CL Series Thermal Transfer Printers Sato CL Series Printers PN 9001035 Rev E CL Series Printer OPERATOR’S Manual Preface AppendicesTable of Contents Programming Interface Specifications UPC-A/EAN-13 Preface This page left intentionally blank Section Printer Overview IntroductionPrinter Overview General Printer SpecificationsCL408 CL412 CL608 CL612 Potentiometer Adjustments Character Fonts CL408 CL608 CL412 CL612BAR Codes MSI Postnet UCC/EAN-128Power Requirements PhysicalOptional Accessories AccessoryThis page left intentionally blank Section Installation and Configuration Unpacking and Parts Identification Installation and ConfigurationCL6XX Packaging Setting UP the Printer CL608 and CL612 Loading LABELS, Tags and RibbonLoading Labels or Tags Installation and Configuration Loading the Ribbon Sato CL Series Printers 9001035 Rev. E CL408 and CL412 Loading Labels and TagsSensor Assembly Doors Label Sensor Adjustments Operator Panel Error LabelRibbon OnlineLocated behind the Front Access Door. Potentiometer To adjust print darkness fine tuningTo adjust amount of back/forward feed for To adjust home position of the label +/- 3.75 mmOption Connector StatusLabel Taken ThresholdRear Panel EXTPower Switch to turn power On or OffExternal signal connector for Accessories, AMP Two slots for optional Pcmcia Memory CardsSwitches and Sensors Head Open Switch Top Access DoorFront Access Door Ribbon End SensorDSW1-1 Printer DIP Switch Configuration ALL ModelsDSW1-2 DSW1-3 DSW1-4 DSW1-5 DSW1-6DSW1-7 DSW1-8 DSW2-1DSW2-4 DSW2-5DSW2-7 DSW2-8DSW3-4 DSW3-5DSW3-6 DSW3-7 DSW3-8Printer Adjustments Power on Power , then DSW2-4=ONUser Mode Print Darkness SettingPrint Speed Adjustment Pitch Offset and DirectionLabel Feed Direction Sensor PositionCancel Print Job Pitch DirectionZero Slash Setting Auto Online SettingHorizontal Offset and Direction Vertical Offset SettingCL608 CL612 CL408 CL412 Vertical Offset To1424 HOR. Offset Direction Label Edge Label Feed InsideSensor Threshold Level Backing with Label Label Backing Only 0V to Less thanLabel Only Eye Mark Less than 5V to Calendar Enabled No YES Calendar SetIgnore CR/LF Exit Advanced ModePrint Darkness Type Advanced Mode Counters Advanced Mode CountersPrint Size CL608 CL612 CL408 CL412Installation and Configuration Potentiometer Adjustments ALL Models Direction Potentiometer Adjustments HEX Dump Diagnostic Labels ALL ModelsSensor Threshold Print Buffer Hex DumpInstallation and Configuration Adjusting the Print Quality ProceduresDarkness Print Cleaning the Print HEAD, Platen and Rollers Cleaning and MaintenanceCleaning the Platen and Rollers Replacing the Print Head Cleaning the Sensors Supplies NeededReplacing the Fuse Supplies needed 250V 3A FusePrint Potentiometer Cleaning the Print Head and Platen Supplies needed Cleaning the Print HeadSato SA070 Cleaning Kit Cleaning the PlatenReplacing the Print Head Re-secure the print head by tightening the screw ESCCommand ESCCommand DataESCCommand Parameter Sato CL Programming LanguageUsing Basic ESC Command Parameter DataSelecting Protocol Control Codes Programming ReferenceOpen COM19600,E,8,1,CS,DS AS #1 Lprint E$APrint Area Print Area Label Width = 2 x 25.4 mm/in x 12 dpmm = 610 dotsLabel Width = 2 x 25.4 mm/in x 8 dpmm = 406 dots New Base Reference Point = Maximum Print Width Label WidthESCAESCA3H1374V0001 New Base Reference Point = 1984 dots 610 dots = 1374 dotsESCH0050ESCV0200ESCB103100*SATO ESCH0070ESCV0310ESCL0101ESCXUSATO ESCQ1 EsczSato Sato Rotated FieldsCommand Default Settings Command DefaultCommand Codes Bar Codes MSIInput to Printer EscaPrinter Output Without Incrementing UCC-128With Incrementing Special Notes Command Structure ESCBWaabbb Command FunctionBar Codes, Expansion ESCBW02100Command Structure ESCBTabbccddee Bar Codes, Variable RatioIndividual bar code symbols Code Expansion command seeYou may use only one variable ratio bar code per label Base Reference Point Command Structure ESCA3H-aaaaVbbbbESCA3H100V0050 Printer configuration until a new Base Reference Point Command Structure Store Command ESCTabcc Characters, Custom-DesignedESCK1H903F Printer InputCharacter is affected by the following commands If the printer power is lostCharacter Expansion see Character Pitch seeCommand Structure ESCLaabb Character ExpansionThis command will expand the following fonts This command will also affect the following commandsUntil a new expansion command is specified Line and Box command, if used within the data stream, mayCommand Structure Character, Fixed SpacingSpacing XM, XS, XL and XBCharacter Pitch Label constraints or to enhance readabilityThis command is affected by the Escl Character Expansion Command see Page 4-23. The character pitch is actuallyCharacter Expansion command and this command together This command affects fonts U, S, M, XU, XS, XM, OA & OB seeReset to fixed spacing End of the print job unless a reset command is sentCharacter, Proportional Spacing Set to proportional spacingClear Print Jobs & Memory Command Structure ESC*aSpecial Note Command Structure None Continuous Forms PrintingCopy Image Area Command Structure ESCWDHaaaaVbbbbXccccYddddESCWDH0100V0050X0600Y0400 For the duplicate image see Command Structure ESCNULaaaa Cutter CommandESCNUL0002 Command Structure Font XU Fonts U, S, M, OA, OB, XU, XS & XMCharacters may be enlarged through the use of the Character Font, Vector ESC$a,b,c,dESC$=data ESC$A,100,200,0ESC$=123456Pitch command can be used with Vector fonts Value of 50 is usedFont width and height values include asenders, desenders Other spaceFonts WB, WL, XB & XL Command Structure Font WBESCWB1123456 Character Expansion command see Character Pitch command seeExpansion rate is at least 3 times in each direction Characters may be enlarged through the use of the EsclESCAspaceESCZ Form FeedBlank label or tag Form Overlay, Recall Loses power, the overlay must be sent again Form Overlay, StoreLabel image may be stored in this memory area at a time Overlay bufferGraphics, Custom Command Structure ESCGabbbcccdataESCGH006006 Expansion command Commands. Therefore, always design and locate your graphicCustom graphic cannot be enlarged by the Escl Character Custom graphic is not affected by either of the RotationCommand Structure ESCGPaaaaa,data Graphics, PCXJob ID Store Command, you automatically select Font XS with a Character Simply issue an Ascii CR at the end of each text lineJournal Print Expansion of 2x2. You also establish a base reference pointLines and Boxes ESCFWaabccccESCFWaabbVccccHdddd ESCFW02H0200It is recommended that all lines and boxes be specified Normal print directionLine Feed Sato CL Series Printers 9001035 Rev. E Mirror Image Command Structure ESCHhhhhESCVvvvvESCRMaaaa,bbbbTo be applied to a glass or other transparent surface All data preceding the command will be mirrored This command can be used with the ESC% Rotate Fixed BaseReference Point command see Page 4-68. It cannot be used With the Escr Rotate Moving Base Reference Point commandOff-Line Off-Line mode as soon as the current print job is finishedTo an on-line status see Operator Panel in of this Postnet Command Structure ESCBPn...nESCBP123456789 Command Structure ESC#Ea Print DarknessPrint Length, Expanded ESC AR Resets the maximum print length to 7 178 mmESC AX Sets the print length to 14 356 mm Escax ESCA3 commands Print PositionBbbb Command Structure ESCQaaaaaa Print QuantityCommand Structure ESCCSa Placement Must be placed immediately after EscaAllowable Print Speed settings are as follows Print SpeedRepeat Label To print duplicate of the last label printedDuplicate of the previous label will be printed Cycled off and back on since printing the previous labelESC0 ESCzero Replace Data Partial EditChanges specified within the current data stream Sato CL Series Printers 9001035 Rev. E Reverse Image Command Structure ESCaaaa,bbbbESC100,50 Orientation when designing and sending the Reverse Image Reverse image area is affected by the rotate commandsTherefore, always assume the printer is in the normal print Command Structure ESC%a Rotate, Fixed Base Reference PointDo not combine this command and the Escr Rotate command Command is receivedDefault value See Page 4-70 in the same data streamEscn command returns to the original base reference point Rotate, Moving Base Reference PointNormal Direction Escn Rotated Direction EscrSato CL Series Printers 9001035 Rev. E Sequential Numbering Command Structure ESCFaaaabcccc,dd,eeESCF001-001,04,03 Labels, we need 50 total labels. The commands would be as This command can not be used with the following commandsValue specified for Print Quantity see Page 4-61 should be Equal to the number of different sequential values desiredStart/Stop Label Calendar Option Commands Command Structure ESCWPabbb Placement Anywhere within the data stream Default NoneThen be printed on the label. This command does not change Printer’s internal clock settingThis command requires the Calendar Option. See your Sato This command can only be used once per data streamRepresentative for more details Once the year increments past 99 it will wrap back toCalendar Print Command Structure ESCWAelementsESCWAMM/DD/YY hhmm This command can be used up to six times per job Copy or Reverse Image commands cannot be used with thisUp to 16 characters can be used with this command This function requires the Calendar Option. See your SatoCalendar Set Command Structure ESCWTaabbccddeeESCWT9101311200 Memory Card Option Commands Command Structure ESC*a,bb Memory Card Function Clear Card MemoryCommand Structure ESCEXa Memory Card Function Expand Memory AreaStandard Print Dots Length 178 mm Expanded with Requires Memory Card Function Fonts, TrueType Recall ESCBJR1020201000004SATOMemory Card Function Fonts, TrueType Store ESCBJDcccccddddee...eESCBJ50 byte header ESCBJD5 byte hex memory offsetdataMemory Card Function Format/Field Recall Command Structure ESCYR,aa ESC/D,bb,cc...cESCYR,01 ESC/D,01,99 Memory Card Function Format/Field Store Command Structure ESCYS,aaESC/N,bb,ccESCYS,01ESC/N,01,05 Command Structure ESCGRaaa Memory Card Function Graphics, Custom RecallCommand Structure ESCGIabbbcccddddata Memory Card Function Graphics, Custom StoreEsca Command Structure ESCPYaaa This command requires Memory Card option. See your SatoSee the Escpi Store PCX Graphics command Memory Card Function Graphics, PCX RecallPCX Graphics Recall command Memory Card Function Graphics, PCX StoreESCPIaaa,bbbbb,data ESCPI001,32000,dataMemory Card Function Initialize Command Structure ESCBJFaaaaaaaaESCBJFsatocard Command Structure ESCCCa Memory Card Function Slot SelectExample ESCCC1Memory Card Function Status Example EscbjsCommand Structure ESCLD,a,b,c,d,e,f,g,h,i Custom Protocol Command Codes DownloadExample ESCLD,,,%,#,&,*,~,0,0 Is omitted between two commas, the default Non-Standard Protocol Command codes for that parameter will be used. SeeThis command must be sent as an independent data stream Preceding the Escz Stop code. No other commands can beTwo-Dimensional Symbols Two-Dimensional Bar Codes Data Matrix, Data Format Command Structure ESCBXaabbccddeeefffghhESCBX03080505000000001 Printer OutpuCharacter SET Encoding Number Scheme Bit CRCTwo-Dimensional Bar Codes Data Matrix, Print Data ESCDC00006000Two-Dimensional Bar Codes Data Matrix, Sequential Numbering Command Structure ESCFXaaabcccdddeeePrint Data Command To print sequential numbered Data Matrix symbols9001035 Rev. E Sato CL Series Printers Command Structure ESCBVa,b,c,ddddddddd,eee,fff,gggg.....ESC Two-Dimensional Bar Codes MaxicodeExample ESCBV1,2,3,123456789,222,333,MESSAGEESC This command implements Maxicode AIM I.S.S. UPS Version SymbolOnline Version 5 for the UPS secondary message data format Requirements and the latest format requirementsTwo-Dimensional Bar Codes Command Structure ESCBKaabbcddeeffffnn...nCommand Function Printer Input ESCBK03044000000219001035 Rev. E Sato CL Series Printers Section Interface Specifications Interface TypesInterface Specifications Receive BufferSingle Job Buffer Multi Job BufferElectrical Specifications General SpecificationsRS232C Serial Interface PIN Assignments READY/BUSY Flow ControlCable Requirements Data StreamsOn/X-Off Flow Control Stxesca . . Job#1 . . Esczetxstxesca . . Job#n . . EsczetxBI-DIRECTIONAL Communications Status Response STX 2 Byte ID1 Status Byte6 Byte Label RemainingETXOFF-LINE, Error Condition Status Byte Definition, Bi-Com ProtocolCentronics Parallel Interface Data StreamsAccessory EXT Connector PIN Direction Signal DescriptionExternal Output Signal Types This page left blank intentionally Initial Checklist Using the Centronics Parallel InterfaceTroubleshooting ESCA-DATA-ESCZUsing the RS232C Serial Interface Error Signals LED LCD Audible Error Condition To Clear Message BeepLED1 Message BeepThis page left intentionally blank AspaceZ A3H-aaaaVbbbb BabbcccdAppendix a Command Quick Reference BWaabbb BXaabbccddEeefffghh CSaFaaaabcccc DdeeFWaaHbbbb FWaabbVcccGabbbcccdata GPaaaaaHaaaa IDaaQaaaaaa PaaRMaaaa,bbbb WBa XccccYddddWLa XWa$a,b,c,d $=data Data for Vector font #EaAaaa,bbbb Zero@ ,nn...n NULaaaa~aaaa WAelementsBJaa..abb..b BJDcccccddddEe...e BJFaaaaaaaaEXa GIabbbcccddGRcc PIaa,bbbbbA-12 9001035 Rev. E Sato CL Series Printers Appendix B BAR Code Specifications BAR Code SymbologiesCodabar ESCB0bbcccd data d Ratio ESCBD0bbcccd data dESCD0bbcccd data d Character SetCommand Structure Ratio ESCB1bbccc* data CodeESCBD1bbccc* data ESCD1bbccc* dataESCBD2bbccc data Interleaved Two of Five I 2/5ESCD2bbccc data Narrow Bar = Width of narrow element in dotsWidth mils Factor Mod 10 Check Digit CalculatingSteps to find the correct check digit Command Structure ESCB4bbccc data Code and the human readable text below the symbolESCD4bbccc data Check digit is automatically calculated for EAN-8Industrial Two of Five B5bbccc dataBD5bbccc data D5bbccc dataMatrix Two of Five ESCB6bbccc dataESCBD6bbccc data ESCD6bbccc dataCommand Structure ESCBGbbcccdd data Density Char/inch Model Dimension Mils Subsets a Subset CSee Code 128 Character Table on Page B-18 Subset B for 789, then shift to Subset C forESCBAbbccc data d ESCBDAbbccc data dESCDAbbccc data d Ccc Bar height in dots DataDensity Model Dimension Char/inch Ratio Mils A-Z, -, ., Space, $, /, +, %ESCDEbbccc data Command Structure ESCBEbbccc dataBar code Command Structure ESCBFbbccc data Bookland UPC/EAN SupplementsCommand Structure ESCBIbbcccd data UCC-128B-16 9001035 Rev. E Sato CL Series Printers Command Structure Escbp data Command Structure Data Format Data MatrixSequential Numbering ESCFXaaabcccdddeee Print Data ESCDCxxx...xStructure of this symbology Symbology ESCAESCV0100ESCH0100ESCBV1,1,2,123456789,840,001,RS01GS961Z01547089 GSUPSNGS056872GS349GS99999999GS001/005Command Structure ESCBFaabbcddeeffffnnn...n Code 128 Character Table Value Subset a Subset B Subset CCode 128 Character Table Code 128 Character Table cont’d Appendix C Custom Characters and Graphics CUSTOM-DESIGNED Character ExampleAppendix C Custom Characters and Graphics ROW BIT MAP HEXSato CL Series Printers 9001035 Rev.E C-3 Custom Graphics Example Sato CL Series Printers 9001035 Rev.E C-5 C-6 9001035 Rev.E Sato CL Series Printers Sato CL Series Printers 9001035 Rev.E C-7 PCX Graphics Example Label Rewinder ALL Models InstallationRemoving and Unwinding the Roll Appendix D Optional Features Operator SetupLabel Cutter ALL Models General OperationLabel Dispense Option Label Dispenser Routing, CL608/CL612Label Backing Path, CL408/CL412 Close the Top Access Cover Label Dispenser Routing, CL408/CL412D-6 9001035 Rev. E Sato CL Series Printers Error Handling Pcmcia Memory CardsDescription TypeD-8 9001035 Rev. E ATO CL Series Printers Calendar ALL Models Interface Card ALL ModelsD-10 9001035 Rev. E Sato CL Series Printers Download Command Structure DescriptionDownload Procedure ResetAppendix E Custom Protocol Command Codes Sato CL Series Printers 9001035 Rev. E E-3 E-4 9001035 Rev. E Sato CL Series Printers About Label Wizard Printers SupportedAppendix F Label Wizard Support