Chapter Five

T R O U B L E S H O O T I N G

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, then call your nearest service center.

Identifying Problems

Problem

Possible Solution

 

 

Poor picture

Try another channel.

 

Adjust the antenna.

 

Check all wire connections.

Poor sound quality.

Try another channel.

 

Adjust the antenna.

No picture or sound.

Try another channel.

 

Press the TV/VIDEO button.

 

Make sure the TV is plugged in.

 

Check the antenna connections.

No color, wrong colors or tints.

Make sure the program is broadcast in color.

 

Adjust the picture settings.

 

If the set is moved or turned in a different

 

direction, the power should be OFF for

 

at least 30 minutes.

Picture rolls vertically.

Adjust the antenna.

 

Check all wire connections.

The TV operates erratically

Unplug the TV for 30 seconds, then try

 

operating it again.

 

 

The TV won’t turn on.

Make sure the wall outlet is working.

 

 

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Samsung CL21K30MQ, CL21K30M16 manual Chapter Five, Identifying Problems