Troubleshooting Before Contacting Service Personnel

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Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture	u Check that the mains lead has been connected to a wall socket.
	u Check that you have pressed the “		” (ON/OFF) button.
	u Check the picture contrast and brightness settings.
	u Check the volume.

Normal picture but no sound	u Check the volume.
	u Check whether the “	” button has been pressed on the remote
	control.

No picture or black and white picture	u Adjust the colour settings.
	u Check that the broadcast system selected is correct.

Sound and picture interference	u Try to identify the electrical appliance that is affecting the television
	and move it further away.
	u Plug your television into a different mains socket.

Blurred or snowy picture,	u Check the direction, location and connections of your aerial.
distorted sound	This interference is often due to the use of an indoor aerial.

Remote control malfunctions	u Replace the remote control batteries.
	u Clean the upper edge of the remote control (transmission window).
	u Check the battery terminals.