T R O U B L E S H O O T I N G

Problem

Possible Solution

The icon appears on screen.

The features or action cannot be completed at this

 

time because :

1)The DVD’s software restricts it.

2)The DVD’s software doesn’t support the feature (e.g., angles).

3)The feature is not available at the moment.

4)You’ve requested a title or chapter number or search time that is out of range.

Disc Menu doesn’t appear.

Check if the disc has a Menu.

Playback mode differs from the Setup Menu selection.

Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.

The screen ratio can not be changed.

The Screen Ratio is fixed on your DVDs.

No audio.

Make sure you have selected the correct Digital

 

 

Output in the Audio Options Menu.

 

 

 

 

 

 

Forgot password.

Press power on from a cold start with no disc in the

 

unit. Press the OPEN/CLOSE button or PLAY(

 

)

 

 

 

 

 

button. Press the STOP(

 

) and PLAY(

 

) buttons

 

 

 

 

 

 

 

simultaneously on the front panel for three seconds.

 

Select the Parental Mode. The Parental Mode is now

 

unlocked as indicated on the display.

 

 

 

 

 

Press the UP/DOWN ▲▼ button to select Parental.

 

Press the ENTER button and the Create Password

 

 

display will appear. You can now set your rating

 

 

level and change your password to a new number.

 

 

 

If you experience other problems.

Go to the contents and find the section of the

 

 

instruction book that contains the explanations

 

 

regarding the current problem, and follow the pro-

 

cedure once again.

 

 

 

 

 

If the problem still cannot be solved, please contact

 

your nearest authorized service center.

 

 

 

 

CHAPTER SIX: TROUBLESHOOTING 6.2

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Samsung CSL2099DV, CSL 2097DV manual Problem Possible Solution