What should I do if the display is illuminated?

Check for the following:

•The control panel is partially covered by a damp cloth or liquid. To reset, press the “On / Off” control sensor.

What should I do if the display is illuminated?

Check for the following:

•The hob is overheated because of abnormal operation.

•After hob is cooled down, press the “On / Off” control sensor for resetting.

What should I do if the display is illuminated?

Check for the following:

•Cookware is unsuitable or too small or no cookware has been placed on the cooking zone

•If you use suitable cookware, displayed message will automatically disapear.

If you request a service call because of an error made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

Service

Before calling for assistance or service, please check the section “Troubleshooting.” If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

•What form does the problem take?

•Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

•Model description

•S / N code (10 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

•if you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting,”

•if the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

26_ warranty and service

Page 25 Page 27
Page 26
Image 26
Samsung CTN364D001, CTI613EH user manual Service, Is it a technical fault?
Page 25 Page 27

CTI613EH, CTN364D001 specifications

The Samsung CTN364D001 and CTI613EH are innovative cooking appliances that bring advanced technology and efficiency to the kitchen. Designed with the modern chef in mind, these products combine functionality with sleek aesthetics, making them ideal for a variety of cooking styles.

The CTN364D001 is a powerful induction cooktop that features four cooking zones, providing ample space for multiple dishes to be prepared simultaneously. With precise temperature control, it allows users to achieve perfect cooking results, whether simmering sauces or searing meats. The induction technology ensures rapid heating and immediate temperature adjustment, which not only speeds up cooking times but also enhances energy efficiency. This cooktop is equipped with a residual heat indicator, ensuring safety by allowing users to know when the surface is still hot.

On the other hand, the CTI613EH is a built-in electric oven that complements the CTN364D001 beautifully. This oven features a spacious interior with multiple cooking modes, including convection, grill, and conventional cooking, allowing users to explore diverse culinary techniques. The convection feature ensures even heat distribution, providing consistent cooking results and reducing cooking times. With a user-friendly digital display and intuitive controls, it simplifies the cooking process, making it accessible for both novice and experienced chefs.

Both the CTN364D001 and CTI613EH showcase Samsung's dedication to innovative cooking technologies. They incorporate advanced safety features, such as child locks and automatic shut-off functions, which enhance peace of mind for families. Moreover, their modern design seamlessly fits into contemporary kitchen aesthetics, with clean lines and an attractive finish that elevates any cooking space.

Another notable aspect of these Samsung products is their commitment to sustainability. Energy-efficient performance not only helps reduce electricity bills but also demonstrates an awareness of environmental impact. Samsung’s cooking appliances are designed to minimize energy consumption without compromising performance.

Overall, the Samsung CTN364D001 and CTI613EH are exceptional cooking appliances that combine style, efficiency, and advanced technology. They offer a professional-grade cooking experience right at home, empowering users to create delicious meals with ease and accuracy. Whether an occasional cook or a passionate foodie, these appliances cater to all culinary needs, bringing innovation to the art of cooking.
Top Page Image Contents