Samsung AK68-01770G, DVD-P390 user manual Troubleshooting, English

Models: DVD-P390 AK68-01770G

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Troubleshooting

Troubleshooting

Before requesting service, please check the following.

 

Problem

 

 

 

 

 

 

 

 

 

Action

Page

 

 

Check the batteries in the remote control.

 

No operations can be

 

They may need replacing.

 

Operate the remote control at a distance of no more than 20 feet.

 

performed with the

P5

Remove batteries and hold down one or more buttons for several minutes

remote control.

 

 

to drain the microprocessor inside the remote control to reset it. Reinstall

 

 

 

 

 

 

 

 

batteries and try to operate the remote control again.

 

 

 

Ensure that the disc is installed with the label side facing up.

 

Disc does not play.

Check the region number of the DVD.

P8

 

 

 

 

 

 

 

 

 

 

 

 

 

The features or action cannot be completed at this time because:

 

The

icon appears on

1. The DVD’s software restricts it.

 

2. The DVD’s software doesn’t support the feature (e.g., angles).

 

screen.

 

 

 

3. The feature is not available at the moment.

 

 

 

 

 

 

4. You’ve requested a title or chapter number or search time that is out of range.

 

Disc Menu doesn’t appear.

Check if the disc has a Menu.

 

Play mode differs from the

Some of the functions selected in the Setup Menu may not work properly if

P42~53

Setup Menu selection.

 

the disc is not encoded with the corresponding function.

 

 

The screen ratio cannot

The Screen Ratio is fixed on your DVDs.

P50~51

be changed.

 

 

 

 

 

 

 

 

 

 

 

No audio

Make sure you have selected the correct Digital Output in the Audio

P48~49

 

Options Menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The screen is blocked

Press the

 

 

 

button (in front panel) for more than 5 seconds under no disc

P17

 

 

 

inside. All settings

 

will revert to the factory settings.

 

 

 

 

 

 

 

 

 

 

 

 

Forgot password

Press the button

 

 

 

(in front panel ) for more than 5 seconds

P52

 

 

 

under no disc inside. All settings including the password will revert

 

 

 

to the factory settings. Don't use this unless absolutely necessary.

 

 

 

Go to the contents and find the section of the instruction book that contains

 

If you experience other

 

the explanations regarding the current problem, and follow the procedure

 

 

once again.

 

 

 

 

 

 

 

 

 

problems.

 

 

 

 

 

 

 

 

 

 

If the problem still cannot be solved, please contact your nearest autho-

 

 

 

 

 

 

 

rized service center.

 

The picture is noisy or

Make sure that the disc is not dirty or scratched.

P4

distorted

Clean the disc.

 

 

 

 

 

 

 

 

 

REFERENCEBefore requesting service, please check the following.

English _55

Page 55
Image 55
Samsung AK68-01770G, DVD-P390 user manual Troubleshooting, English, Before requesting service, please check the following