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DirecTV DVR120, DVR40 manual Troubleshooting, 139

Models: DVR40 DVR120

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CHAPTER

8

Troubleshooting

Contacting Customer Care	118
Questions About Installation	119
Questions About Live TV (Including Satellite Signal)	120
Questions About Pick Programs to Record	125
Questions About Parental Controls	131
Questions About the DVR’s Phone Calls	132
Questions About Audio	135
Questions About Pay Per View	136
Questions About the Remote Control	138
Questions About the DIRECTV® DVR with TiVo® Service	139

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DirecTV DVR120, DVR40 manual Troubleshooting, 139

Contents

Users Guide Glossary of Icons Welcome to Directv Product Registration Welcome to the Directv family Table of Contents Finding and Recording Programs Warranty and Specifications TroubleshootingVii Using this GuideViii Getting StartedConnecting A p t e r OverviewF o r e Y o u B e g i n Connecting to a Phone LineConnecting a Dual LNB or a Multi-Satellite Dish Antenna Before You BeginCaring for your Directv DVR Satellite Dish Antennas-Types and Terms Useful TermsE f u l T e r m s Cables and Connections Video, Audio, and Electronics Equipment and Terms N n e c t i n g These are the basics See page 10 to choose Cables and AccessoriesContains one of each Some setups Following B l e s a n d a c c e s s o r i e sAudio and Video Cables Setup ExamplesT u p E x a m p l e s Setup ExamplesDirectv DVR To switch between watching Directv programming Example 2 DVR with VCR Example 2 DVR with VCR Example 3 DVR Only Example 3 DVR Only Example 4 DVR, VCR, Antenna or Cable, and Multiple Input TV Multiple input means the TV has Directv DVR T u p E x a m p l e s N n e c t i n g Overview Satellite Dish Guided Setup Activate Phone Setup Guided SetupI d e d S e t u p Using the Remote ControlT e l l i t e Satellite Dish Guided SetupS h G u i d e d S e t u p Transponder is a piece of radio equipment on a satellite. T e l l i t e D i s h G u i d e d S e t u p I d e d S e t u p Activate What does DIRECTV DVR with TiVo service provide?T i v a t e Phone Setup O n e S e t u p I d e d S e t u p Basics in 5 Short Tours Tour 1 Play with Live TV Status Bar U r 1 P l a y w i t h L i v e TChannel Banner Making a List of Favorite Channels Tour 2 Directv Advanced Program GuideChanging Channels Scheduling a RecordingU r 2 D I R E C T V a d v a n c e d P r o g r a m G u i d e Using Your Channel ListSearch by Title Tour 3 Find and Record Your Favorite ProgramsPay Per View Showcases Tour 4 Search for New ProgramsTiVo Suggestions Thumbs Up and Thumbs Down U r 4 S e a r c h f o r N e w P r o g r a m sTour 5 Now Playing List O l T h i n g s Y o u C a n D o Cool Things You Can DoE B a s i c s i n 5 S h o r t T o u r s Watching Live TV T c h i n g L i v e T Let’s GoT ’ s G o Recording a Live ProgramDirectv Advanced Program Guide R E C T V a d v a n c e d P r o g r a m G u i d e Grid GuideCustomizing the Guide A n n e l B a n n e r Channel BannerInstant Replay button has many uses but one of the most Play with Live TVA t u s B a r Status BarMusic Channels A n d b y StandbyT c h i n g L i v e T Finding Recording Programs Stop Recording Delete Now Recording Programs The BasicsNow Playing List Play or Resume playingGetting a Season Pass C o r d i n g P r o g r a m s T h e B a s i c sTo change the priority order Setting Recording OptionsTo set Recording Options N d i n g a n d R e c o r d i n g P r o g r a m s Program Information Screen N d i n g a n d R e c o r d i n g P r o g r a m s Per view event does not Reviewing the To Do ListSaving Programs to a VCR View Recording HistoryPreparing for Save to VCR Stopping Save to VCR Using Save to VCRTo resume saving the program Help me find new programs Finding Programs to RecordL r e a d y K n o w W h a t I W a n t t o R e c o r d Already Know What I Want to RecordBrowse by Time Record by Time/ChannelBrowse by Channel Manually Record by Time or Channel Try a WishList Know What I LikeN o w W h a t I L i k e Can a WishList Do More Than Search? Creating a WishList N d i n g a n d R e c o r d i n g P r o g r a m s Tips for entering keywords If you create an auto-recording WishList with the category Browsing, Recording, and Editing WishList SearchesL p M e F i n d N e w P r o g r a m s Help Me Find New ProgramsTiVo Suggestions Directv Central Showcases Directv Central Showcases N d i n g a n d R e c o r d i n g P r o g r a m s Messages and Setup Messages from Directv R c h a s e s PurchasesPay Per View R c h a s e s S s a g e s a n d S e t u p P r e f e r e n c e s To set up a custom channel listMy Preferences Customize ChannelsParental Controls To temporarily turn off Parental Controls To turn on Parental Controls and define a passwordAuto Re-lock Option To turn off Auto Re-lock Rating Settings for TV and MoviesTo set Rating Limits for TV and Movies To set Rating Limits for Specific TV Content Motion Picture Association of America ratings for movies Channel Lock for Live TV Audio Options To change the PasswordTo turn off Parental Controls TiVo Suggestions TV Aspect Ratio Satellite Dish Setup Recorder & Phone SetupC o r d e r & P h o n e S e t u p 100 Phone Connection Phone Dialing Options 103 Remote Control Setup Phone TroubleshootingTime Zone/Daylight Savings Replace Access CardSystem Test System Information Satellite Troubleshooting TroubleshootingTroubleshooting Parental Controls TroubleshootingRestart or Reset System Programming Remote Control Introduction Using the Remote with a TV and A/V Stereo SystemPrepare the remote control Go to the Remote Control Setup screenSelect the brand of your device 112 Performing a Code Search113 Resetting the Programmable Buttons T t i n g a R e m o t e a d d r e s s Setting a Remote Address116 139 TroubleshootingWebsites 118 For questions about your Directv programming or DVR serviceContacting Customer Care For questions about your RCA DVRE s t i o n s a b o u t Installation Questions About InstallationDo not see the Welcome screen How far back can I rewind live TV? Questions About Live TV Including Satellite SignalHow do I see what’s on TV on every channel? How long can I pause live TV?121 How do I know if I’m watching live or delayed TV?When does the DVR get program data? Can I watch TV while a program is recording?122 How do I get back to the last channel I was watching?Can’t tune to one of my channels Can’t use the Favorite Channels channel list123 My DVR was working, but now the picture does not move Audio and video are out of sync124 Can I record multiple programs simultaneously? Questions About Pick Programs to Record126 How do I cancel a recording?127 Can I save a program from the Now Playing List to my VCR?128 129 Programs, the DVR says there isn’t room130 E s t i o n s a b o u t P a r e n t a l C o n t r o l s Questions About Parental ControlsMy Parental Controls are not working My DVR is not making the daily call to the DVR service How long does the daily call to the DVR service take?Questions About the DVR’s Phone Calls 133 E s t i o n s a b o u t t h e D V R ’ s P h o n e C a l l s134 Does the DVR service phone call each day cost me any money?Programs are playing in the wrong language Questions About AudioE s t i o n s a b o u t a u d i o Can’t select an alternate audio trackCan’t order a pay per view program How do I cancel a pay per view purchase?Questions About Pay Per View How do I record a pay per view event?Can’t find the station of a pay per view program I ordered E s t i o n s a b o u t P a y P e r V i e w137 My remote control doesn’t work with my television Questions About the Remote ControlMy remote control doesn’t work with my DVR Will my DVR still work without the DVR service? Questions About the Directv DVR with TiVo Service140 TiVo Suggestions isn’t making accurate suggestions for meWarranty Specifications For HOW Long After Your Purchase Limited Warranty143 Limited WarrantyFCC Information 145 C I n f o r m a t i o nSpecifications 147 Specification sSafety Instructions 149 F e t y I n s t r u c t i o n s150 Example of Proper Antenna GroundingBack Panel Reference P e n d i x a Back Panel Reference152 153 C k P a n e l R e f e r e n c e154 GNU General Public License 156 GNU General Public LicenseP e n d i x B Preamble157 U G e n e r a l P u b l i c L i c e n s e158 159 No Warranty160 How to Apply These Terms to Your New ProgramsIndex 162 D e163 Phone Troubleshooting 132 Program Guide164