Contacting Customer Care, Websites 118 | DirecTV DVR40, DVR120

C h a p t e r 8	T r o u b l e s h o o t i n g

Contacting Customer Care

For questions about your RCA DVR

After checking the Troubleshooting chapter of this guide, you can call RCA Customer Support at 580-634-0151 if you need help:

•Connecting your Receiver to your TV and other A/V equipment.

•With Guided Setup or daily phone calls that are failing.

•With a Receiver that does not function properly even after restarting it.

•With other questions regarding the DVR or remote control.

For questions about your DIRECTV® programming or DVR service

After checking troubleshooting, call DIRECTV Customer Care at

1-800-DIRECTV (1-800-347-3288) if you need help:

•Activating or using a feature of the DIRECTV® programming or DVR service.

•Understanding an on-screen message regarding your service.

•When you call either RCA or DIRECTV, you will need the 12 digit number on your DIRECTV access card and the make, model, serial number, and 12 digit Receiver ID number of your DVR, found on a label on the back of the DVR and on the System Information screen. (Press the DIRECTV button, then select “Messages & Setup” then “System Information.”)

Websites

You will find all of the most up to date information about DIRECTV’s products and services at the DIRECTV website, DIRECTV.com. The RCA website at RCA.com has links to a wide variety of products and information.

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DirecTV DVR40, DVR120 manual Contacting Customer Care, For questions about your RCA DVR, Websites 118

Contents

Users Guide Glossary of Icons Welcome to Directv Product Registration Welcome to the Directv family Table of Contents Finding and Recording Programs Troubleshooting Warranty and Specifications Using this Guide Vii Getting Started Viii Connecting Overview A p t e r Connecting to a Phone Line Connecting a Dual LNB or a Multi-Satellite Dish AntennaBefore You Begin F o r e Y o u B e g i n Caring for your Directv DVR E f u l T e r m s Useful TermsSatellite Dish Antennas-Types and Terms Cables and Connections Video, Audio, and Electronics Equipment and Terms N n e c t i n g Cables and Accessories Contains one of each Some setups FollowingB l e s a n d a c c e s s o r i e s These are the basics See page 10 to choose Setup Examples Audio and Video Cables Setup Examples T u p E x a m p l e s Directv DVR To switch between watching Directv programming Example 2 DVR with VCR Example 2 DVR with VCR Example 3 DVR Only Example 3 DVR Only Example 4 DVR, VCR, Antenna or Cable, and Multiple Input TV Multiple input means the TV has Directv DVR T u p E x a m p l e s N n e c t i n g Guided Setup Overview Satellite Dish Guided Setup Activate Phone Setup Using the Remote Control I d e d S e t u p S h G u i d e d S e t u p Satellite Dish Guided SetupT e l l i t e Transponder is a piece of radio equipment on a satellite. T e l l i t e D i s h G u i d e d S e t u p I d e d S e t u p T i v a t e What does DIRECTV DVR with TiVo service provide?Activate Phone Setup O n e S e t u p I d e d S e t u p Basics in 5 Short Tours Tour 1 Play with Live TV Channel Banner U r 1 P l a y w i t h L i v e TStatus Bar Tour 2 Directv Advanced Program Guide Changing ChannelsScheduling a Recording Making a List of Favorite Channels Using Your Channel List U r 2 D I R E C T V a d v a n c e d P r o g r a m G u i d e Tour 3 Find and Record Your Favorite Programs Search by Title Pay Per View Tour 4 Search for New Programs Showcases U r 4 S e a r c h f o r N e w P r o g r a m s TiVo Suggestions Thumbs Up and Thumbs Down Tour 5 Now Playing List Cool Things You Can Do O l T h i n g s Y o u C a n D o E B a s i c s i n 5 S h o r t T o u r s Watching Live TV Let’s Go T c h i n g L i v e T Recording a Live Program T ’ s G o Directv Advanced Program Guide Grid Guide R E C T V a d v a n c e d P r o g r a m G u i d e Customizing the Guide Channel Banner A n n e l B a n n e r Play with Live TV Instant Replay button has many uses but one of the most Status Bar A t u s B a r Music Channels Standby A n d b y T c h i n g L i v e T Finding Recording Programs Recording Programs The Basics Now Playing ListPlay or Resume playing Stop Recording Delete Now C o r d i n g P r o g r a m s T h e B a s i c s Getting a Season Pass Setting Recording Options To change the priority order To set Recording Options N d i n g a n d R e c o r d i n g P r o g r a m s Program Information Screen N d i n g a n d R e c o r d i n g P r o g r a m s Reviewing the To Do List Per view event does not Preparing for Save to VCR View Recording HistorySaving Programs to a VCR To resume saving the program Using Save to VCRStopping Save to VCR Finding Programs to Record Help me find new programs Already Know What I Want to Record L r e a d y K n o w W h a t I W a n t t o R e c o r d Record by Time/Channel Browse by Time Browse by Channel Manually Record by Time or Channel N o w W h a t I L i k e Know What I LikeTry a WishList Can a WishList Do More Than Search? Creating a WishList N d i n g a n d R e c o r d i n g P r o g r a m s Tips for entering keywords Browsing, Recording, and Editing WishList Searches If you create an auto-recording WishList with the category TiVo Suggestions Help Me Find New ProgramsL p M e F i n d N e w P r o g r a m s Directv Central Showcases Directv Central Showcases N d i n g a n d R e c o r d i n g P r o g r a m s Messages and Setup Messages from Directv Purchases R c h a s e s Pay Per View R c h a s e s S s a g e s a n d S e t u p To set up a custom channel list My PreferencesCustomize Channels P r e f e r e n c e s Parental Controls Auto Re-lock Option To turn on Parental Controls and define a passwordTo temporarily turn off Parental Controls To set Rating Limits for TV and Movies Rating Settings for TV and MoviesTo turn off Auto Re-lock To set Rating Limits for Specific TV Content Motion Picture Association of America ratings for movies Channel Lock for Live TV To turn off Parental Controls To change the PasswordAudio Options TiVo Suggestions TV Aspect Ratio C o r d e r & P h o n e S e t u p Recorder & Phone SetupSatellite Dish Setup 100 Phone Connection Phone Dialing Options 103 Phone Troubleshooting Remote Control Setup System Test Replace Access CardTime Zone/Daylight Savings System Information Troubleshooting TroubleshootingParental Controls Troubleshooting Satellite Troubleshooting Restart or Reset System Programming Remote Control Using the Remote with a TV and A/V Stereo System Introduction Select the brand of your device Go to the Remote Control Setup screenPrepare the remote control Performing a Code Search 112 113 Resetting the Programmable Buttons Setting a Remote Address T t i n g a R e m o t e a d d r e s s 116 Troubleshooting 139 For questions about your Directv programming or DVR service Contacting Customer CareFor questions about your RCA DVR Websites 118 Do not see the Welcome screen Questions About InstallationE s t i o n s a b o u t Installation Questions About Live TV Including Satellite Signal How do I see what’s on TV on every channel?How long can I pause live TV? How far back can I rewind live TV? How do I know if I’m watching live or delayed TV? When does the DVR get program data?Can I watch TV while a program is recording? 121 How do I get back to the last channel I was watching? Can’t tune to one of my channelsCan’t use the Favorite Channels channel list 122 123 124 Audio and video are out of syncMy DVR was working, but now the picture does not move Questions About Pick Programs to Record Can I record multiple programs simultaneously? How do I cancel a recording? 126 Can I save a program from the Now Playing List to my VCR? 127 128 Programs, the DVR says there isn’t room 129 130 My Parental Controls are not working Questions About Parental ControlsE s t i o n s a b o u t P a r e n t a l C o n t r o l s Questions About the DVR’s Phone Calls How long does the daily call to the DVR service take?My DVR is not making the daily call to the DVR service E s t i o n s a b o u t t h e D V R ’ s P h o n e C a l l s 133 Does the DVR service phone call each day cost me any money? 134 Questions About Audio E s t i o n s a b o u t a u d i oCan’t select an alternate audio track Programs are playing in the wrong language How do I cancel a pay per view purchase? Questions About Pay Per ViewHow do I record a pay per view event? Can’t order a pay per view program 137 E s t i o n s a b o u t P a y P e r V i e wCan’t find the station of a pay per view program I ordered My remote control doesn’t work with my DVR Questions About the Remote ControlMy remote control doesn’t work with my television Questions About the Directv DVR with TiVo Service Will my DVR still work without the DVR service? TiVo Suggestions isn’t making accurate suggestions for me 140 Warranty Specifications Limited Warranty For HOW Long After Your Purchase Limited Warranty 143 FCC Information C I n f o r m a t i o n 145 Specifications Specification s 147 Safety Instructions F e t y I n s t r u c t i o n s 149 Example of Proper Antenna Grounding 150 Back Panel Reference 152 Back Panel ReferenceP e n d i x a C k P a n e l R e f e r e n c e 153 154 GNU General Public License GNU General Public License P e n d i x BPreamble 156 U G e n e r a l P u b l i c L i c e n s e 157 158 No Warranty 159 How to Apply These Terms to Your New Programs 160 Index D e 162 Phone Troubleshooting 132 Program Guide 163 164