Audio and video are out of sync, 124 | DirecTV DVR40, DVR120

C h a p t e r 8	T r o u b l e s h o o t i n g

The audio and video are out of sync.

•Try changing channels.

•Press the PAUSE button on the remote control, then press BACK to move back a frame or two, then press PAUSE again to resume play.

•Press the DIRECTV button; then press the LIVE TV button to return to live television.

•Restart your DVR. From Messages & Setup select “Restart or Reset System,” then “Restart the Recorder.” You will see the Welcome screen and the system will restart within about 45 seconds.

My DVR was working, but now the picture does not move.

•First, press PLAY to be sure the video is not paused.

•Try to restart your DVR. From Messages & Setup select “Restart or Reset System,” then “Restart the Recorder.” You will see the Welcome screen and the system will restart within about 45 seconds.

I don’t get a picture now, even though I have been able to get one in the past.

•Any time you have a problem with your system, you can run a system test. To run the test, from Messages & Setup, select “System Test.” The system test checks the DVR’s signal, tuning, access card and phone connection.

•You may be able to fix the problem yourself. Try restarting the DVR: From Messages & Setup select “Restart or Reset System,” then “Restart the Recorder.” If you cannot fix the problem, call DIRECTV Customer Care at 1-800-DIRECTV (1-800-347-3288).

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DirecTV DVR40, DVR120 manual Audio and video are out of sync, My DVR was working, but now the picture does not move, 124

Contents

Users Guide Glossary of Icons Welcome to Directv Product Registration Welcome to the Directv family Table of Contents Finding and Recording Programs Troubleshooting Warranty and Specifications Using this Guide Vii Getting Started Viii Connecting Overview A p t e r Before You Begin Connecting to a Phone LineConnecting a Dual LNB or a Multi-Satellite Dish Antenna F o r e Y o u B e g i n Caring for your Directv DVR E f u l T e r m s Useful TermsSatellite Dish Antennas-Types and Terms Cables and Connections Video, Audio, and Electronics Equipment and Terms N n e c t i n g B l e s a n d a c c e s s o r i e s Cables and AccessoriesContains one of each Some setups Following These are the basics See page 10 to choose Setup Examples Audio and Video Cables Setup Examples T u p E x a m p l e s Directv DVR To switch between watching Directv programming Example 2 DVR with VCR Example 2 DVR with VCR Example 3 DVR Only Example 3 DVR Only Example 4 DVR, VCR, Antenna or Cable, and Multiple Input TV Multiple input means the TV has Directv DVR T u p E x a m p l e s N n e c t i n g Guided Setup Overview Satellite Dish Guided Setup Activate Phone Setup Using the Remote Control I d e d S e t u p S h G u i d e d S e t u p Satellite Dish Guided SetupT e l l i t e Transponder is a piece of radio equipment on a satellite. T e l l i t e D i s h G u i d e d S e t u p I d e d S e t u p T i v a t e What does DIRECTV DVR with TiVo service provide?Activate Phone Setup O n e S e t u p I d e d S e t u p Basics in 5 Short Tours Tour 1 Play with Live TV Channel Banner U r 1 P l a y w i t h L i v e TStatus Bar Scheduling a Recording Tour 2 Directv Advanced Program GuideChanging Channels Making a List of Favorite Channels Using Your Channel List U r 2 D I R E C T V a d v a n c e d P r o g r a m G u i d e Tour 3 Find and Record Your Favorite Programs Search by Title Pay Per View Tour 4 Search for New Programs Showcases U r 4 S e a r c h f o r N e w P r o g r a m s TiVo Suggestions Thumbs Up and Thumbs Down Tour 5 Now Playing List Cool Things You Can Do O l T h i n g s Y o u C a n D o E B a s i c s i n 5 S h o r t T o u r s Watching Live TV Let’s Go T c h i n g L i v e T Recording a Live Program T ’ s G o Directv Advanced Program Guide Grid Guide R E C T V a d v a n c e d P r o g r a m G u i d e Customizing the Guide Channel Banner A n n e l B a n n e r Play with Live TV Instant Replay button has many uses but one of the most Status Bar A t u s B a r Music Channels Standby A n d b y T c h i n g L i v e T Finding Recording Programs Play or Resume playing Recording Programs The BasicsNow Playing List Stop Recording Delete Now C o r d i n g P r o g r a m s T h e B a s i c s Getting a Season Pass Setting Recording Options To change the priority order To set Recording Options N d i n g a n d R e c o r d i n g P r o g r a m s Program Information Screen N d i n g a n d R e c o r d i n g P r o g r a m s Reviewing the To Do List Per view event does not Preparing for Save to VCR View Recording HistorySaving Programs to a VCR To resume saving the program Using Save to VCRStopping Save to VCR Finding Programs to Record Help me find new programs Already Know What I Want to Record L r e a d y K n o w W h a t I W a n t t o R e c o r d Record by Time/Channel Browse by Time Browse by Channel Manually Record by Time or Channel N o w W h a t I L i k e Know What I LikeTry a WishList Can a WishList Do More Than Search? Creating a WishList N d i n g a n d R e c o r d i n g P r o g r a m s Tips for entering keywords Browsing, Recording, and Editing WishList Searches If you create an auto-recording WishList with the category TiVo Suggestions Help Me Find New ProgramsL p M e F i n d N e w P r o g r a m s Directv Central Showcases Directv Central Showcases N d i n g a n d R e c o r d i n g P r o g r a m s Messages and Setup Messages from Directv Purchases R c h a s e s Pay Per View R c h a s e s S s a g e s a n d S e t u p Customize Channels To set up a custom channel listMy Preferences P r e f e r e n c e s Parental Controls Auto Re-lock Option To turn on Parental Controls and define a passwordTo temporarily turn off Parental Controls To set Rating Limits for TV and Movies Rating Settings for TV and MoviesTo turn off Auto Re-lock To set Rating Limits for Specific TV Content Motion Picture Association of America ratings for movies Channel Lock for Live TV To turn off Parental Controls To change the PasswordAudio Options TiVo Suggestions TV Aspect Ratio C o r d e r & P h o n e S e t u p Recorder & Phone SetupSatellite Dish Setup 100 Phone Connection Phone Dialing Options 103 Phone Troubleshooting Remote Control Setup System Test Replace Access CardTime Zone/Daylight Savings System Information Parental Controls Troubleshooting TroubleshootingTroubleshooting Satellite Troubleshooting Restart or Reset System Programming Remote Control Using the Remote with a TV and A/V Stereo System Introduction Select the brand of your device Go to the Remote Control Setup screenPrepare the remote control Performing a Code Search 112 113 Resetting the Programmable Buttons Setting a Remote Address T t i n g a R e m o t e a d d r e s s 116 Troubleshooting 139 For questions about your RCA DVR For questions about your Directv programming or DVR serviceContacting Customer Care Websites 118 Do not see the Welcome screen Questions About InstallationE s t i o n s a b o u t Installation How long can I pause live TV? Questions About Live TV Including Satellite SignalHow do I see what’s on TV on every channel? How far back can I rewind live TV? Can I watch TV while a program is recording? How do I know if I’m watching live or delayed TV?When does the DVR get program data? 121 Can’t use the Favorite Channels channel list How do I get back to the last channel I was watching?Can’t tune to one of my channels 122 123 124 Audio and video are out of syncMy DVR was working, but now the picture does not move Questions About Pick Programs to Record Can I record multiple programs simultaneously? How do I cancel a recording? 126 Can I save a program from the Now Playing List to my VCR? 127 128 Programs, the DVR says there isn’t room 129 130 My Parental Controls are not working Questions About Parental ControlsE s t i o n s a b o u t P a r e n t a l C o n t r o l s Questions About the DVR’s Phone Calls How long does the daily call to the DVR service take?My DVR is not making the daily call to the DVR service E s t i o n s a b o u t t h e D V R ’ s P h o n e C a l l s 133 Does the DVR service phone call each day cost me any money? 134 Can’t select an alternate audio track Questions About AudioE s t i o n s a b o u t a u d i o Programs are playing in the wrong language How do I record a pay per view event? How do I cancel a pay per view purchase?Questions About Pay Per View Can’t order a pay per view program 137 E s t i o n s a b o u t P a y P e r V i e wCan’t find the station of a pay per view program I ordered My remote control doesn’t work with my DVR Questions About the Remote ControlMy remote control doesn’t work with my television Questions About the Directv DVR with TiVo Service Will my DVR still work without the DVR service? TiVo Suggestions isn’t making accurate suggestions for me 140 Warranty Specifications Limited Warranty For HOW Long After Your Purchase Limited Warranty 143 FCC Information C I n f o r m a t i o n 145 Specifications Specification s 147 Safety Instructions F e t y I n s t r u c t i o n s 149 Example of Proper Antenna Grounding 150 Back Panel Reference 152 Back Panel ReferenceP e n d i x a C k P a n e l R e f e r e n c e 153 154 GNU General Public License Preamble GNU General Public LicenseP e n d i x B 156 U G e n e r a l P u b l i c L i c e n s e 157 158 No Warranty 159 How to Apply These Terms to Your New Programs 160 Index D e 162 Phone Troubleshooting 132 Program Guide 163 164