Troubleshooting
Before requesting service (troubleshooting), please check the following.
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| • | Check the batteries in the remote control. |
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No operations can be |
| They may need replacing. |
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• | Operate the remote control at a distance of no more than 20 feet. |
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performed with the | P3 | |||||||
• | Remove batteries and hold down one or more buttons for several minutes | |||||||
remote control. |
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| to drain the microprocessor inside the remote control to reset it. Reinstall |
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| batteries and try to operate the remote control again. |
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| • | Ensure that the disc is installed with the label side facing up. |
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Disc does not play. | • | Check the region number of the DVD. | P5 | |||||
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| • | The features or action cannot be completed at this time because: |
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The icon appears | 1. The DVD’s software restricts it. |
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2. The DVD’s software doesn’t support the feature (e.g., angles). |
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on screen. |
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3. The feature is not available at the moment. |
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| 4. You’ve requested a title or chapter number or search time that is out of range. |
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Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
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Play mode differs from | • | Some of the functions selected in the Setup Menu may not work properly if | P25 ~ 29 | |||||
the Setup Menu selection. |
| the disc is not encoded with the corresponding function. | ||||||
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The screen ratio | • | The Screen Ratio is fixed on your DVDs. | P27 ~ 28 | |||||
cannot be changed. | ||||||||
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No audio | • | Make sure you have selected the correct Digital Output in the Audio | P27 ~ 28 | |||||
| Options Menu. | |||||||
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The screen is blocked | • | Press the |
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| button (in front panel) for more than 5 seconds under no disc | P14 | |
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inside. All settings will revert to the factory settings.
Forgot password | • | Press the | button (in front panel ) for more than 5 seconds | P28 ~ 29 | |
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| to the factory settings. Don't use this unless absolutely necessary. |
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| • | Go to the contents and find the section of the instruction book that contains |
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If you experience other |
| the explanations regarding the current problem, and follow the procedure |
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| once again. |
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problems. |
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• | If the problem still cannot be solved, please contact your nearest authorized |
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| service center. |
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The picture is noisy or | • | Make sure that the disc is not dirty or scratched. | P2 | ||
distorted | • | Clean the disc. | |||
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REFERENCE●