TROUBLESHOOTING | table. |
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| If the unit does not operate properly, check items shown in the following | |
In case of trouble, check the following before calling for service: | If your trouble cannot be recovered with the remedy actions listed in | ||
1. Are the connections made properly ? | the following table, malfunction of the internal circuitry is suspected; | ||
2. Are you operating the unit properly following user’s guide ? | immediately unplug the power cable and contact your dealer, nearest | ||
3. Are the power amplifiers and speaker working properly ? | Marantz distributor or the Marantz Service Center in your country. | ||
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SYMPTOM | CAUSE |
| REMEDY |
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The power plug is not connected. |
| Connect the power plug to the outlet. | |
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No sound and picture are output | Mute is on. |
| Cancel mute using the remote control unit. |
even when power is on. | The input cable is not connected correctly. |
| See the connection diagram and connect the cables correctly. |
| The master volume control is turned all the way down. | Adjust the master volume. | |
| The function selector position is wrong. |
| Select correct position. |
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Speaker not outputting any sound. | The headphones are connected to the headphone jack. | Disconnect the headphones. (Speakers will not output sound when | |
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| headphones are connected.) |
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Sound and pictures from other | Input cable connected incorrectly. |
| Connect the cable correctly by referring to the connection |
than equipment selected with the |
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| diagram. |
function selector. |
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Sound from the wrong channel is | Speaker cable connected incorrectly. |
| Connect the cable correctly by referring to the connection |
output from the speaker. |
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| diagram. |
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No sound is output from the center | The center speaker cable connection is incomplete. | Connect the cable correctly. | |
speaker. | STEREO has been selected for Surround mode. |
| When STEREO is selected for Surround mode, no sound will be |
| Center = NONE has been selected in SETUP mode. | output from the center speaker. Set another Surround mode. | |
| Make the correct setting. | ||
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No sound is output from the | The surround speaker cable connection is incomplete. | Connect the cable correctly. | |
surround speaker. | STEREO has been selected for Surround mode. |
| When STEREO has been selected for Surround mode, no sound will |
| Surround = NONE has been selected in SETUP mode. | be output from the surround speaker. Set another Surround mode. | |
| Make the correct setting. | ||
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No output to Sub Woofer Out. | Select | ||
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Surround mode cannot be changed. | The headphones are connected to the jack. |
| Disconnect the headphones. (When headphones are connected, |
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| Surround mode will be fixed to STEREO.) |
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Noise is produced during DTS- | Analog has been selected for input. |
| Be sure to perform digital connection, select digital input, then |
encoded CD or laser disc play. |
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| play. |
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DTS sources cannot be played. | Surround mode is set to DOLBY. |
| Select other mode. |
| The DVD or LD player is not DTS digital out capable. | Use a player which responds to | |
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Player skips during play of a DTS | Data error occurred during player skip. |
| Set Surround mode to |
source and produces noise. |
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A 96kHz PCM signal cannot be | The disc player is not 96kHz PCM digital out capable. | Use a player that responds to 96kHz PCM digital out. | |
played. | Surround mode is set to other than STEREO and AUTO. | Set Surround mode to STEREO or AUTO. | |
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A normal PCM signal (CD or laser | Surround mode is set to | Select other mode. | |
disc) cannot be played. |
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A Dolby Digital signal cannot be | Surround mode is set to | Select other mode. | |
played. |
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A specific channel does not | Nothing recorded on source. |
| Check the encoded channel on the source side. |
produce output. |
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FM or AM reception fails. | Antenna connection is incomplete. |
| Correctly connect the indoor FM and AM antennas to FM and AM |
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| antenna outlets. |
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Noise is heard during AM reception. | Reception is affected by other electrical fields. |
| Try changing location where the AM indoor antenna is set up. |
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Noise is heard during FM reception. | The radio waves from the broadcasting station are weak. | Install an FM outdoor antenna or use cable TV/FM. | |
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Cannot get programmed station | Preset data has been erased. |
| Disconnecting power plug for long periods of time will erase preset |
when the PRESET button is |
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| data. If that happens, input the preset data again. |
pressed. |
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Nothing appears on the remote | Batteries are consumed. |
| Replace all the batteries with new ones. |
commander display. |
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Control with the remote control unit | Batteries are consumed.. |
| Replace all the batteries with new ones.. |
fails. | Remote controller's | Select different position from which equipment will be controlled. | |
| The distance between this | Move closer to this | |
| commander is too far. |
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| Something is blocking SR- 19EX and the remote | Remove offending object. | |
| commander. |
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No sound is output from the | The surround speaker cable connection is incomplete. | Connect the cable correctly. | |
surround back speaker. | STEREO has been selected for Surround mode. |
| Surround back channel is active in THX surround EX mode, in |
| Surr. Back = NONE has been selected in SETUP mode. | other Surround mode, no sound will be output from the surround | |
| surround back speaker. |
| speaker. |
| Surround mode is not THX surround EX. |
| Set THX Surround EX mode. |
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ENGLISH
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