Troubleshooting
Before requesting service (troubleshooting), please check the following.
No operations can be
performed with remote.
The screen ratio cannot be
changed.
No audio.
Play mode differs from the
Setup Menu selection.
Disc Menu doesn’t appear.
The icon appears on
screen.
Forgot password
If you experience other
problems.
5.1 channel sound is not
being reproduced.
Disc does not play.
• Check the batteries in the remote. May need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote to reset it.
Reinstall batteries and try remote again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following conditions
are met. :
1) The DVD player is connected with the proper amplifier
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “Dolby 5.1 ch” mark on
the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4.You’ve requested a title or chapter number or search time that is
out of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
• Press power on from a cold start with no disc in the unit. Press the STOP
and PLAY buttons simultaneously on the front panel for three seconds. The
Select Menu Language display will appear. Select the desired language
button. Press the SETUP button on the remote control to select the Parental
Mode. The Parental Mode is now unlocked as indicated on the display.
Press the DOWN button to select Parental. Press ENTER and the Create
Password display will appear. You can now set your rating level and
change your password to a new number.
• Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow
the procedure once again.
• If the problem still cannot be solved, please contact your nearest
authorized service center.
Action
Problem Page
P6
P9
P20
P23
P40~41
P40~45
P45
P44
P43
47
REFERENCE
REFERENCE