Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

• Check the region number of the Blu-ray/DVD disc.

 

Playback does not start.

A Blu-ray/DVD disc purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

Play/Pause button is

• Wipe the disc clean.

pressed.

 

 

Sound is not produced.

• The home cinema does not play sound during fast playback, slow playback, and step motion

 

playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

Sound can be heard only

• On certain Blu-ray/DVD discs, sound is output from the front speakers only.

from a few speakers and not

• Check if the speakers are connected properly.

all 6.

• Adjust the volume.

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Surround Sound is not

produced only if the disc is recorded with 5.1 channel sound.

produced.

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?

 

The remote control does not

• Are you operating the remote within its operational range and within the proper angle relative to

work.

the sensor?

 

• Are the batteries drained?

 

• The disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

• A poorly manufactured disc may not be playable.

 

Audio language and subtitles

• Audio language and subtitles will not work if the disc does not contain them.

do not work.

 

 

The menu screen does not

• Are you using a disc that does not contain menus?

appear even when the menu

 

 

function is selected.

 

 

 

 

 

 

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07 Appendix

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Samsung E3500, HT-E3550, HT-E3530 user manual Troubleshooting
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HT-E3550, HT-E3530, E3500 specifications

The Samsung E3500, HT-E3530, and HT-E3550 are notable products in Samsung's lineup, particularly aimed at enhancing your home entertainment experience. Each device offers a blend of advanced technology and user-friendly features, catering to diverse audio and video needs.

The Samsung E3500 is a compact Blu-ray player that emphasizes convenience and performance. It supports playback of various disc formats, including Blu-ray, DVD, and CD, ensuring a wide range of media compatibility. One of its standout features is Smart Hub, which provides access to a variety of streaming services, such as Netflix, Hulu, and YouTube, directly from the device. Additionally, it boasts built-in Wi-Fi connectivity for seamless internet access. The E3500 also includes AllShare technology, allowing users to stream content wirelessly from compatible devices, enhancing the convenience of sharing videos, photos, and music with family and friends.

The HT-E3530, on the other hand, is a home theater system designed to immerse users in superior sound quality. It comprises a 5.1-channel surround sound setup that offers deep bass and clear audio, making it ideal for movie nights and music playback. With features like Dolby Digital and DTS technologies, users can enjoy a cinematic experience in the comfort of their homes. The HT-E3530 also includes USB connectivity, enabling easy playback of media files directly from external drives. Its compact design allows it to fit into various living spaces without compromising on audio performance.

The HT-E3550 elevates the home cinema experience with its enhanced audio capabilities and Bluetooth feature. This system also features a 5.1-channel surround sound setup, ensuring a rich audio experience. In addition to USB playback, the HT-E3550 supports various audio formats, making it versatile for music lovers. Its Bluetooth technology enables users to connect their smartphones or tablets wirelessly, allowing for easy streaming of favorite playlists or podcasts. Furthermore, the HT-E3550 integrates seamlessly with Samsung Smart TVs for a unified multimedia experience.

Together, the Samsung E3500, HT-E3530, and HT-E3550 exemplify innovation in home entertainment technology. With their diverse features, stunning audio-visual quality, and ease of use, they cater to a wide audience, from casual viewers to serious audiophiles, transforming any living space into a home theatre. Whether you seek a powerful Blu-ray player or a sophisticated audio setup, these Samsung products promise to deliver compelling performance and enjoyment.
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