Before contacting a service centre

The flash does not fire

Flash off mode has been selected

Dis-engage flash off mode

The camera mode can't use the flash

Refer to the FLASH instruction (p.28)

Incorrect date and time is displayed

The date and time have been set incorrectly or the camera has adopted the default settings

Reset the date and time correctly

The camera buttons do not operate

Camera malfunction

Remove / re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera.

Incorrect memory card format

Re-format the memory card

The images don't play back

Incorrect file name (Violation of DCF format)

Do not change the image file name

Colour of image is different to the original scene

White balance or effect setting is incorrect

Select appropriate White balance and effect

Images are too bright

Exposure is excessive

Reset exposure compensation

No image on external monitor

The external monitor has not been connected properly with the camera Check the connection cables

There are incorrect files in the memory card Insert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show

Cable connection is incorrect Check the connection

The camera is off Turn the camera on

The operating system is not Windows 98SE, 2000, ME, XP, Vista / Mac OS 10.1 ~ 10.4. Alternatively the PC does not support USB

Install Windows 98SE, 2000, ME, XP, Vista / Mac OS 10.1 ~ 10.4 to PC that supports USB

The camera driver is not installed Install a [USB Storage Driver]

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