FAQ

Please check the following if the USB connection malfunctions.

Case 1 The USB cable is not connected or you are using a cable with an incorrect specification.

Use a USB cable with the correct specification.

Case 2 The camera is not recognized by your PC. Sometimes, the camera may appear under [Unknown Devices] in Device Manager.

Install the camera driver correctly. Turn off the camera, remove the USB cable, plug in the USB cable again, and then turn on the camera.

Case 3 There is an unexpected error during file transfer

Turn the camera power off and on again. Transfer the file again.

Case 4 When using the USB hub.

There may be a problem in connecting the camera to the PC through a USB hub if the PC and the hub are not compatible. Wherever possible, connect the camera directly to the PC.

Case 5 Are other USB cables connected to the PC?

The camera may malfunction when it is connected to the PC at the same time as another USB cable. In this instance, disconnect the other USB cable so that only the camera's USB cable is connected to the computer.

Case 6

When I open the Device Manager (by clicking Start

(Settings)

 

Control Panel

(Performance and Maintenance)

System

 

(Hardware)

Device Manager), there are Unknown Devices

Other Devices entries with a yellow question mark(?) beside them or devices with an exclamation mark(!) beside them.

Double-click on the entry with the question (?) or exclamation (!) mark, and remove them (Click the right mouse button and ‘Remove’ menu will display). Re-boot your computer and connect the computer and the camera. In Windows 98SE, remove the camera driver and reboot the computer. And then connect the computer and the camera.

Case 7 In some security programs (Norton Anti Virus, V3, etc.), the computer may not recognise the camera as a removable disk.

Stop the security programs and connect the camera to the computer. Refer to the security program instructions about how to stop the program.

Case 8 The camera is connected to the USB port located on the front of the computer.

When the camera is connected to the USB port located on the front of the computer, the computer may not recognise the camera.

Connect the camera to the USB port located on the back of the computer.

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