Samsung EC-NV9ZZSBA/E2, EC-NV9ZZSBA/FR, EC-NV9ZZPBA/FR manual Before contacting a service centre

Before contacting a service centre

Situation	Suggested remedies
The buttons on the	Remove the battery and insert it again.
camera do not work
The memory card has	The memory card has not been reset.
an error	Format the card. (p. 79)
	If you change the name of a file, your
	camera may not play the file (the name of
Cannot play back files	the file should meet the DCF standard). If
	you encounter this situation, play back files
	on your computer.
	•	Make sure the focus option you set is
		suitable for close-up shots. (p. 43)
The photo is blurry	•	Make sure that the subject is within
		range of the flash. (p.87)
	•	Make sure the camera lens is clean. If
		not, clean the lens. (p. 82)
The colours in the photo	An incorrect white balance can create
	unrealistic colour. Select the proper white
do not match the actual	balance option to suit the light source.
scene
	(p. 48)
	•	Your photo is overexposed. Adjust the
The photo is too bright		exposure value. (p. 47)
	•	Turn the flash off. (p. 41)

Situation	Suggested remedies
	•	Make sure the camera is correctly
The TV does not display		connected to the external monitor with
		the A/V cable.
your photos
	•	Make sure your memory card contains
		photos.
	•	Make sure that the USB cable is
Your computer does not		connected correctly.
	•	Make sure your camera is switched on.
recognise your camera	•	Make sure you are using a supported
		operating system.
Your computer	The file transmission may be interrupted by
disconnects the camera	static electricity. Disconnect the USB cable
while transferring files	and connect it again.

Appendix 86