Before contacting a service centre

The flash does not fireFlash off mode has been selectedDis-engage flash off modeThe camera mode can't use the flashRefer to the FLASH instruction (p.32)Incorrect date and time is displayed

The date and time have been set incorrectly or the camera has adopted the default settings

Reset the date and time correctlyThe camera buttons do not operateCamera malfunctionRemove/re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera.

Incorrect memory card formatRe-format the memory cardThe images don't play backIncorrect file name (Violation of DCF format)Do not change the image file nameColour of image is different to the original sceneWhite balance or effect setting is incorrectSelect appropriate White balance and effectImages are too brightExposure is excessiveReset exposure compensation
No image on external monitorThe external monitor has not been connected properly with the cameraCheck the connection cablesThere are incorrect files in the memory cardInsert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show Cable connection is incorrect

Check the connection The camera is off

Turn the camera on

The operating system is not Windows 2000, XP, Vista / Mac OS 10.3. Alternatively the PC does not support USB

Install Windows 2000, XP, Vista / Mac OS 10.3 to PC that sup- ports USB

A part of the LCD screen does not occasionally turn on or a spot appears.

Although the LCD screen is manufactured with high precision technology, the precision pixels are not occasionally lighted or the red, white and blue spots appear.

→This phenomenon does not affect the quality of the recorded im- age and it is not a malfunction.

A vertical line appears on the LCD screen when taking a picture of a bright object.

If a subject is exposing bright lights, a gray, black, red or purple vertical line may appear.

→This is a phenomenon called smear and it does not affect the quality of the recorded image. This is not a malfunction.

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