Before contacting a service center

The flash does not fireFlash off mode has been selectedDis-engage flash off modeThe camera mode can't use the flashRefer to the FLASH instruction (p.34)Incorrect date and time is displayed

The date and time have been set incorrectly or the camera has adopted the default settings

Reset the date and time correctly

The camera buttons do not operate Camera malfunction

Remove/re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera. Incorrect memory card format

Re-format the memory card (p.61)The images don't play backIncorrect file name (Violation of DCF format)Do not change the image file name

Color of image is different to the original scene White balance or effect setting is incorrect

Select appropriate White balance and effect

Images are too bright Exposure is excessive

Reset exposure compensation
No image on external monitorThe external monitor has not been connected properly with the cameraCheck the connection cablesThere are incorrect files on the memory cardInsert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show Cable connection is incorrect

Check the connection The camera is off

Turn the camera on

The operating system is not Windows XP, Vista, 7 / Mac OS 10.4. Alternatively the PC does not support USB

Install Windows XP, Vista, 7 / Mac OS 10.4 to PC that supports USB

A part of the LCD screen does not occasionally turn on or a spot appears

Although the LCD screen is manufactured with high precision technology, the precision pixels are not occasionally lighted or the red, white and blue spots appear

This phenomenon does not affect the quality of the recorded image and it is not a malfunction

A vertical line appears on the LCD screen when taking a picture of a

bright object

If a subject is exposing bright lights, a gray, black, red or purple vertical line may appear

This is a phenomenon called smear and it does not affect the quality of the recorded image. This is not a malfunction

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