Before contacting a service center

Situation

Suggested remedies

 

 

 

• Make sure that the camera is correctly

The TV does not

connected to the TV with the A/V cable.

display your photos

• Make sure that your memory card

 

contains photos.

 

 

 

• Make sure that the USB cable is

Your computer does

connected correctly.

• Make sure that your camera is switched

not recognize your

on.

camera

• Make sure that you are using a supported

 

 

operating system.

 

 

Your computer

The file transmission may be interrupted by

disconnects the

static electricity. Disconnect the USB cable

camera while

and connect it again.

transferring files

 

 

 

 

Videos may not play on some video player

Your computer cannot

programs. To play video files captured with

play videos

your camera, install and use the Intelli-studio

 

program on your computer. (p. 120)

Situation

Suggested remedies

 

 

 

• End Intelli-studio and restart the program.

 

• You cannot use Intelli-studio on

 

Macintosh computers.

Intelli-studio is not

• Depending on your computer's

specifications and environment, the

functioning properly

program may not launch automatically. In

 

 

this case, click Start → All Programs

 

→ SAMSUNG → Intelli-studio →

 

Intelli-studio on your computer.

Appendixes 168