Samsung EC-WB350FBPWUS, 7862 Before contacting a service center, Situation Suggested remedies

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
	‡ Ensure that the battery is inserted.
Cannot turn on the camera	‡ Ensure that the battery is inserted correctly.
	(p. 24)
	‡ Charge the battery.
	‡ Charge the battery.
	‡ Your camera may be in Auto Power Off mode.
The power turns off suddenly	(p. 142)
	‡ The camera may turn off to prevent the
	memory card from being damaged due to an
	impact. Turn on your camera again.
	‡ The battery may lose power more quickly in
	low temperatures (below 0 °C/32 °F). Keep the
	battery warm by putting it into your pocket.
The camera is losing battery	‡ Using the flash or recording videos depletes the
power quickly	battery quickly. Recharge if needed.
	‡ Batteries are consumable parts that must be
	replaced over time. Get a new battery if the
	battery life is diminishing quickly.

Situation	Suggested remedies
	‡ There is no space on the memory card. Delete
	unnecessary files	or insert a new card.
	‡ The memory card is not initialized. Format the
	memory card.
Cannot capture photos	‡ The memory card is defective. Get a new
	memory card.
	‡ Make sure that the camera is switched on.
	‡ Charge the battery.
	‡ Ensure that the battery is inserted correctly.
	The camera may freeze unexpectedly if it
The camera freezes	malfunctions. Remove the battery and insert it
	again.
	While you use the camera, it may heat up. This
The camera heats up	is normal and should not affect your camera’s
	lifespan or performance.
The flash does not work	‡ The flash option	may be set to Off. (p. 70)
	‡ You cannot use the flash in some modes.

Appendixes 155