Samsung EC-WB350FBPNUS, 7862, 7855 Your computer does not, Recognize your camera, Files, Properly

Before contacting a service center

Situation	Suggested remedies
	‡ Make sure that the camera is correctly
The TV does not display your	connected to the TV with the A/V cable.
photos	‡ Make sure that your memory card contains
	photos.
	‡ Make sure that the USB cable is connected
Your computer does not	correctly.
	‡ Make sure that the camera is switched on.
recognize your camera
	‡ Make sure that you are using a supported
	operating system.
Your computer disconnects	The file transmission may be interrupted by static
the camera while transferring	electricity. Disconnect the USB cable and connect
files	it again.
	Videos may not play on some video player
Your computer cannot play	programs. To play video files captured with your
	camera, use the Multimedia Viewer program that
videos
	you can install with the i-Launcher program on
	your computer.

Situation	Suggested remedies
	‡ End i-Launcher and restart the program.
	‡ Make sure that i-Launcheris set to On in the
	settings menu. (p. 140)
	‡ Depending on your computer's specifications
	and environment, the program may not launch
i-Launcher is not functioning	automatically. In this case, click Start →
	All Programs → Samsung → i-Launcher →
properly
	Samsung i-Launcher on your Windows
	computer. (For Windows 8, open Start
	screen, and then select All apps → Samsung
	i-Launcher.) Or, click Applications →
	Samsung → i-Launcher on your Mac OS
	computer.
Your TV or computer	microSDXC memory cards use the exFAT file
cannot display photos and	system. Ensure that the external device is
videos that are stored on a	compatible with the exFAT file system before
microSDXC memory card.	connecting the camera to the device.
	microSDXC memory cards use the exFAT file
Your computer does not	system. To use microSDXC memory cards on a
recognize a microSDXC	Windows XP computer, download and update
memory card.	the exFAT file system driver from the Microsoft
	website.

Appendixes 157