Before contacting a service center, 115

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or authorized Samsung service center.

	Situation	Suggested remedies

		•	Make sure that the battery is inserted.
	Cannot turn on the camera	•	Make sure that the battery is inserted correctly.
		•	Charge the battery.

115		•	Charge the battery.
	The power turns off suddenly	• Your camera may be in Power save mode. (p. 106)
	The power turns off suddenly	•	The power automatically turns off to preven the camera from malfunctoning in the case
		•
			that the unit overheats.
		•	The battery may lose power more quickly in low temperatures (below 0° C). Keep the
	The camera is losing battery		battery warm by putting it into your pocket.
	The camera is losing battery	•	Using the ﬂash or recording videos depletes the battery quickly. Recharge if needed.
	power quickly	•
	power quickly	•	The ability of a Lithium battery to hold a charge dimishes over time. If your battery
		•
			looses its charge rapidly on a regular basis, purchase a new battery.
		•	There is no space on the memory card. Delete unnecessary ﬁles or insert a new card.
		•	Format the memory card. (p. 105)
		•	The memory card is defective. Get a new memory card.
		•	The memory card is locked. Unlock the card. (p. 112)
	Cannot take photos	•	Make sure that the camera is switched on.
	Cannot take photos	•	Charge the battery.
		•	Charge the battery.
		•	Make sure that the battery is inserted correctly.
		•	When you use the AF Priority function, you cannot take a picture without adjusting
			the focus on the subject correctly. Disable the AF Priority function, or set the focus
			accurately.
	The camera freezes	Remove the battery, and then insert it again.
	The ﬂash does not work	•	The ﬂash option may be set to Off. (p. 55)
	The ﬂash does not work	• You cannot use the ﬂash in the mode, or some		modes.
		• You cannot use the ﬂash in the mode, or some		modes.
	The ﬂash ﬁres unexpectedly	The ﬂash may ﬁre due to static electricity.
	The ﬂash ﬁres unexpectedly	This is not a malfunction of the camera.
		This is not a malfunction of the camera.

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Before contacting a service center

Situation

Suggested remedies

115

EV-NX10ZZBCBHU, EV-NX10ZZBABVN, EV-NX10ZZBABME, EV-NX10ZZBCBFR, EV-NX10ZZBABFR specifications