68_ Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Food does not broil
properly.
The oven controls have been set
incorrectly.
• Press the BROIL pad.
The rack has not been properly
positioned.
• See the broiling guide on page 46.
Cookware not suited for broiling. • Use suitable cookware.
In some areas the power (voltage)
may be low.
• Preheat the broil element for 10 minutes.
• See the broiling guide on page 46.
The oven
temperature is too
hot or too cold.
The oven sensor needs to be
adjusted.
• See the section on adjusting the
thermostat on page 53.
Scratches or
abrasions on
cooktop surface.
The cooktop is being cleaned
improperly.
• Scratches are not removable. Tiny
scratches will become less visible in time
as a result of cleaning.
Cookware with rough bottoms was
used on the cooktop or there were
coarse particles (eg. salt or sand)
present between the cookware
and the surface of the cooktop.
• To avoid scratches, use the recommended
cleaning procedures. Make sure cookware
bottoms are clean before use and use
cookware with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked onto
the surface.
• Use the blade scraper to remove soil.
• See the section on the care and cleaning
of the glass cooktop on page 61.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
• Remove using a ceramic-glass cooktop
cleaning cream.
• Use cookware with clean, dry bottoms.
The oven will not
self-clean.
The oven temperature is too high
to start a self-clean operation.
• Allow the range to cool and reset the
controls.
The oven controls have been set
incorrectly.
• See the section on self-cleaning on page
56.
You cannot start a self-cleaning cycle if you have activated the oven lockout
feature or if a radiant surface element is on.
“Crackling” or
“popping” sound.
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
• This is normal.
Excessive smoke
during a self-
cleaning cycle.
There is excessive soiling in the
oven.
• Press the CLEAR/OFF pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot. • Allow the oven to cool.
Oven not clean
after a self-cleaning
cycle.
The oven controls were not set
correctly.
• See the section on self-cleaning on page
56.
The oven was heavily soiled. • Wipe up heavy spillovers before starting
the self-cleaning cycle. Heavily soiled
ovens may need to self-clean again or for
a longer period of time.
FE710DRS_XAA_DG68-00333A-07.indd 68 31/10/2012 17:31:33