Troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

When you turn on your phone or while you are using the phone, if prompts you to enter one of the following codes:

	Code	Try this to solve the problem:
		When the phone lock feature is
	Password	enabled, you must enter the password
		you set for the phone.
		When using the phone for the first time
		or when the PIN requirement is
	PIN	enabled, you must enter the PIN
	PIN	supplied with the SIM or USIM card.
		supplied with the SIM or USIM card.
		You can disable this feature by using
		the PIN lock menu.

Code	Try this to solve the problem:
	Your SIM or USIM card is blocked,
	usually as a result of entering your PIN
PUK	incorrectly several times. You must
	enter the PUK supplied by your
	service provider.
	When you access a menu requiring
	the PIN2, you must enter the PIN2
PIN2	supplied with the SIM or USIM card.
	For details, contact your service
	provider.

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Samsung GH68-24684A manual Troubleshooting

Contents

English SEA /2009. Rev GT-M8910 Instructional icons Using this manual Copyright information DivX Certified to play DivX video up to Contents Using camera functions Convert currencies or measurements Vii Safety warnings Keep your phone away from small children and petsProtect your hearing Install mobile phones and equipment with caution Handle and dispose of batteries and chargers with careAvoid interference with pacemakers Safety precautions Handle your phone carefully and sensibly Never use a damaged charger or batteryTurn off the phone near medical equipment Protect batteries and chargers from damage Do not use the phone if the screen is cracked or broken Avoid interference with other electronic devices Use your phone in the normal position Allow only qualified personnel to service your phoneEnsure maximum battery and charger life Important usage information Specific Absorption Rate SAR certification information Ensure access to emergency services Correct disposal of this product Disclaimer Correct disposal of batteries in this product Safety and usage information Unpack Supplied accessories perform best for your phone Icon on the screen Phone layout Access KeysCamera Learn about the icons that appear on your display Icons Icon Definition Assembling and preparing your mobile phone Install the SIM or Usim card and battery Assembling and preparing your mobile phone Insert the battery Replace the battery cover Charge the battery Insert a memory card optional Assembling and preparing your mobile phone Switch to the offline profile Turn your phone on and offTo turn your phone on Press and hold Use the touch screen Switch from one active application to another Access menusSwitch applications Organise applications in Menu mode Move the widgets to the idle screen Use widgetsClose applications Open the widget toolbar Use widget packages Access help informationAdjust the volume of the key tones Customise your phone Change your ringtone Adjust the vibration intensity on the touch screenSwitch to or from the silent profile Calibrate the screen Select a wallpaper Idle mode Activate Etiquette pauseLock your phone Answer a call Use basic call functionsUnlock the touch screen with smart unlock Make a call Use the headset Adjust the volumeUse the speakerphone feature Send and view messages Enter text Send an email Enter text using the writing full screen Select Abc or T9AbYou can use the following text input modes View an email Learn the basics of using the phonebook featureAdd and find contacts View text or multimedia messages Idle mode, select Phonebook Listen to musicFind a contact Listen to the FM radio Listen to music files Control the FM radio using the following icons Browse the web Control playback using the following iconsLearn to access and bookmark your favourite web pages Navigate web pages using the following icons Connect to Google Search Use the Google servicesLearn how to use various Google services Bookmark your favourite web pages Connect to Google Maps Download media files Use basic camera functions Capture photosLearn the basics to capture and view photos and videos Capture photos automatically with the best settings View photosCapture videos View videos Capture photos by using options preset for various scenesLearn how to capture photos in various modes Use advanced camera functions Capture panoramic photos Capture photos in Beauty shot modeCapture photos in Smile shot mode Capture a series of photos Capture photos with an effect Capture videos in slow motionSelect to save the panoramic photo Capture photos with touch focus Use camera settingsLearn how to capture photos with various camera settings Erase parts of photos Capture photos with anti-shake Capture photos with blink detection Use camera options GPS Customise camera settings Learn about your phone’s additional calling capabilities Use advanced call functionsView and dial missed calls Call a recently dialled number Make a multiparty call conference call Hold a call or retrieve a held callDial a second call Answer a second call Call an international number Call a contact from the phonebookReject a call Create a group of contacts Use advanced phonebook functionsCreate your namecard Set favourite numbers Use advanced messaging functions Link your photos to contactsMake calls or send messages from photos Create a message from a multimedia template Create a text templateCreate a multimedia template Insert text templates in new messages Copy music files to a memory card Use advanced music functionsCreate a folder to manage messages Copy music files via Samsung PC Studio Create a playlist Synchronise your phone with Windows Media Player Customise your music player settings Access the album list Record songs from the FM radio Store radio stations automaticallyFind information of music Turn on the Bluetooth wireless feature Use the Bluetooth wireless feature Find and pair with other Bluetooth- enabled devices Send data using the Bluetooth wireless featureReceive data using the Bluetooth wireless feature Activate a Wlan Activate and connect to a wireless LAN WlanUse Remote SIM mode Learn to activate and connect to a wireless LAN Search for and connect to a Wlan Activate the mobile tracker Select Save → Accept View the phone display on a TVMake fake calls Make a fake call Play a voice memo Record and play voice memosRecord a voice Record a voice memo Edit images Apply effects to imagesLearn to edit images and apply fun effects Adjust an image Transform an imageCrop an image Insert a visual feature Print imagesAdd a memo by handwriting Edit videos Trim any segmentLearn to edit video files and apply visual effects Split videos Insert textInsert an image or video as desired between the clips Upload photos and videos to the web Add sound trackSet your favourite destination list Upload a file Customise the Communities settings Launch applications Use Java-powered games and applicationsDownload games or applications Play games Synchronise data Synchronise data with a web serverSynchronise data with a Microsoft Exchange server Add an RSS feed address Use RSS feed Update the GPS functionality Update and read RSS feedsView your current position Create a world clock Set and use alarmsSet a new alarm Create and view world clocks Use the calculator Set a countdown timerStop an alarm Deactivate an alarm Create sketches Use the stopwatchCreate new tasks Create text memos Add motion to a sketch Using the tools, make a sketch View events Manage your calendarChange the calendar view Create events Troubleshooting Your phone displays Service unavailable or Network error Ensure that the SIM or Usim card is installed correctly Phone beeps and the battery icon flashes

troubleshooting

Code

Try this to solve the problem:

PIN

PUK

PIN2