Your device freezes or has fatal errors | Samsung GT-B5330 specification

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the following:

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Remove any protective covers from the touch screen. Protective covers may prevent the device from recognising your inputs and are not recommended for touch screen devices.

Ensure that your hands are clean and dry when tapping the touch screen.

Restart your device to clear any temporary software bugs. Ensure that your device’s software is upgraded to the latest version.

If the touch screen is scratched or damaged, take your device to a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reset the device to regain functionality. If your device is still responsive and an application is frozen, close the application with the task manager. If your device is frozen and unresponsive, press and hold the Power key for 8-10 seconds.

If this problem persists, perform a factory data reset. In the application list, select Settings → Back up and reset → Factory data reset → Reset device → Erase everything.

Calls are being dropped

When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.

Troubleshooting

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Samsung GT-B5330 user manual Your device freezes or has fatal errors

Contents

GT-B5330 Using this manual Read me first Using this manual Instructional icons Copyright Trademarks Contents Personal information Tools 137 132134 138 Assembling Unpack Device layout Front view ››Rear view Keys Backspace ››QWERTY keyboardEnter characters that appear Enter Start a new line in a text input Field Shortcut ››QWERTY keyboard shortcut key Others Stop reloading+S Send the web page address to Internet +J View the download history Insert the SIM or Usim card and the battery Shuffle Insert the battery Replace the back cover Charge the battery ››Charge with a travel adapter About the battery charging icons Charging ››Charge with a USB cable ››Reduce the battery consumptionDecrease the brightness of the display Insert a memory card optional ››Format a memory card ››Remove a memory cardUnmount SD card → OK Getting started Turn on or off your device Use the touch screen Drag TapTap and hold Double-tap Flick Pinch Lock or unlock the touch screen and the keys ››Indicator iconsGet to know the Home screen Getting started ››Use the notifications panel ››Move an item on the Home screen ››Remove an item from the Home screen ››Customise the quick access panelTap and hold an item, and then drag it to the rubbish bin Press the Back key to return to the previous screen ››Use widgetsAdd, remove, or reorganise panels Application list, select Widgets to open the widget panel Access applications Select an application ››Download an application ››Uninstall an application››Organise applications Apps ››Set application shortcuts ››Access recently-used applicationsLaunch multiple applications ››Manage applications ››Change the display language ››Adjust the device’s volumeCustomise your device ››Turn on or off the touch tones ››Select a wallpaper for the Home screen ››Switch to Silent mode››Adjust the brightness manually ››Change the display font ››Lock your device Application list, select Settings → Security →Screen lock → Pattern ››Lock your SIM or Usim card Screen lock → PasswordScreen lock → PIN Change Alert ››Activate the Find my mobile featureApplication list, select Settings → Security → SIM Select Sign ››Enter text using the Qwerty keyboard Enter text ››Enter text with the Samsung keypad → Portrait keyboard types → a keypad type Select to switch to Symbol mode Select To switch to ABC modeSelect to switch to Number mode Select a number Select a symbol ››Change the text input method ››Copy and paste text Clipboard ››Use Qwerty keyboard shortcut keyCut the highlighted text onto Copy the highlighted text onto Calling ››Make a call ››Reject a call ››Answer a call››Make an international call ››Use a headset ››Use options during a voice call ››View and dial a missed call ››Set auto rejection Select Auto reject list Select Enable FDNSelect Create Enter a number and select Save ››Set call barring Additional settings → Call barring → a call type››Set call diverting Select a call barring option ››Set call waiting ››Customise call settings››View a call or message log Call alert → Call Be sent when you reject a callAdd or edit the message that will Vibrations Bluetooth headset, even when Set to allow outgoing calls with Enter the voicemail server For all calls or only for IP calls Messages ››Send a text message ››View a text or multimedia message ››Send a multimedia messageApplication list, select Messaging → Add recipients ››Send an email message Google Mail››Listen to a voicemail message Application list, select Google Mail → ››View an email message ››Set up an email account ››View an email message Talk ››Set your status ››Start a conversation ChatON››Add a contact to your friend list Application list, select Talk Messenger Google+ Camera ››Take a photo Select to take a photo Photo is saved automatically Entertainment Timer ››Change the shooting mode››Customise camera settings Fi Direct ››Record a video Adjust the exposure value to change the brightness Select Video is saved automatically To a multimedia message or for saving ››Customise camcorder settingsRecording Normally ››Play a video Video Player››Edit the shortcut icons Application list, select Video Player Select a video Entertainment ››Customise video player settings Gallery ››View an image ››Play a video Music player ››Play music ››Add music files to your deviceCopy to your memory card Entertainment ››Create a playlist ››Customise music player settingsSelect Add music FM Radio ››Listen to the FM radio ››Add a radio station to the favourites list ››Save radio stations automaticallyPlug a headset into your device ››Customise FM radio settings ››Create a contact Contacts››Find a contact ››Create your namecard ››Set a speed dial number››Create a group of contacts From SIM card ››Copy a contact››Import or export a contact To SIM card ››Create an event or task PlannerEnter the details of the event and select Save ››Change the view mode ››View an event or task ››Create a memo ››Stop an event or task alarmMemo ››View a memo Learn to operate your device’s voice recorder Voice recorderRecord a voice memo Select to start recording ››Customise voice recorder settings Play a voice memo Application list, select Internet Internet››Browse a webpage Navigate webpages with the following keys Web and GPS-based services ››Bookmark your favourite webpage ››Search for information by voiceSelect a search result ››Download a file from the Internet ››View your recent history Game HubLatitude Friends Maps ››Search for a location While viewing the map, use the following options When you are finished, press the Option key and select››Get directions to a specific destination Clear Map Local NavigationLearn to get spoken directions to your destination Play Books Play Movies Select Uninstall → OK Play Store Samsung Apps YouTube 105 ››Upload a video ››Connect with Windows Media Player USB connections››Connect with Samsung Kies Connect your device to a computer with a USB cable Select Connected as a media device → Media device MTP ››Connect as a media device››Connect as a camera device Transfer files between your device and the computer ››Find and connect to a Wi-Fi AP Wi-Fi››Activate the Wi-Fi feature ››Add a Wi-Fi AP manually Advanced options Application list, select Settings → Wi-FiPress the WPS button on the AP within 2 minutes ››Customise Wi-Fi settings ››Set the static IP settingsNotification Open Wi-Fi AP is available Keep Wi-Fi on ››Receive data via Wi-Fi Wi-Fi Direct››Send data via Wi-Fi Wi-Fi Direct → Tethering and portable hotspot → Portable Wi-Fi hotspot Mobile network sharing ››Share your device’s mobile network via Bluetooth Tethering and portable hotspot Bluetooth ››Activate the Bluetooth feature ››Find and pair with another device ››Send data via BluetoothApplication list, select Settings → Bluetooth → Scan ››Receive data via Bluetooth Select Accept to confirm the connection between two devices ››Activate location services VPN connections ››Set up a VPN profile VPN → Add VPN network IPSec server Server will use to identify you. You ››Connect to a private networkOption Function To the VPN server Clock ››Set an alarmCalculator ››Perform a calculation ››Use the stopwatch ››Stop an alarm››Create a world clock City Desk clock displays the current time, date, and weather ››Use the countdown timer››Use the desk clock Change the following options Option Function My Files Learn to access various types of files saved in your deviceDownloads ››Supported file formats ››View a file QuickofficeApplication list, select My Files Select a folder ››Open a Quickoffice document SearchSIM Toolkit Application list, select Quickoffice Access the setting options Data usage ››Wi-Fi Direct More settings››Flight mode Set up and manage virtual private networks VPNs ››Mobile networks SoundNetwork operators Display Wallpaper Storage BatteryLocation services Applications manager Security Encrypt external SD card SIM Change Alert Activate the Find my mobile featureSet up SIM card lock Add account Add or view your Samsung and Google accounts Language and input ››DefaultCustomised keys ››Language ››Samsung keyboard To change the Samsung keypad settings, select››Google voice typing Portrait keyboard types Select a keypad type ››Physical keyboard ››Voice Search Backup account Set up or edit your Google backup account Back up and resetChange the settings for managing settings and data ››Text-to-speech output Call answering/ending AccessibilityDate and time Answering key Set to answer calls by pressing the Home key Developer options Change the settings for application developmentDevelopment device ID View your device’s development ID About device Using Lock SIM card Your device freezes or has fatal errors Number you are dialling If using a headset, ensure that it is properly connectedEnsure that you have pressed the Dial key Ensure that your device is turned on Device beeps and the battery icon is empty Another Bluetooth device is not located 146 Index Memory card Videos To install Samsung Kies PC Sync