Samsung GT-I7500OKAPTR, GT-I7500OKAVIA If using a headset, ensure that it is properly connected

•If using a headset, ensure that it is properly connected.

The sound quality of a call is poor

•Ensure that you are not blocking the internal antenna on bottom of the device.

•When you are in areas with weak signals, you may lose reception. Move to another area and try again.

The battery does not charge properly or sometimes your device turns itself off while charging

•Disconnect the device from the charger, remove and reinstall the battery, and try charging again.

•The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft cloth and try charging the battery again.

•If the battery no longer charges completely, dispose of the old battery properly and replace it with a new battery.

Your device is hot to the touch

When you use several applications at once, your device requires more power and may heat up. This is normal and should not affect your device’s lifespan or performance.

Your device prompts you to delete some data

The available memory is low. Move your data to a memory card or delete old items from applications.

Your device cannot connect to the internet

•Ensure that you have entered valid settings for your internet service provider.

troubleshooting

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