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Samsung GT-I9060EGAITV The touch screen responds slowly or improperly, Calls are not connected

Models: GT-I9060ZODBTC GT-I9060MKDKSA GT-I9060ZWDECT GT-I9060ZODXSG GT-I9060ZWAEUR GT-I9060MKDPHE GT-I9060ZWATIM GT-I9060MKDXFE GT-I9060EGDECT GT-I9060MKATEM GT-I9060MKAITV

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →Accounts →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make back-up copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Samsung GT-I9060EGAITV manual The touch screen responds slowly or improperly, Your device freezes or has fatal errors

Contents

User Manual GT-I9060/DS GT-I9060About this manual Instructional icons CopyrightAbout this manual Trademarks About this manualTable of Contents Getting startedBasics CommunicationSettings Table of ContentsMedia Travel & localGetting started Device layoutPower VolumeButtons Getting startedPackage contents Getting startedInstalling the SIM or USIM card and battery Getting started3 Insert the battery Getting startedRemoving the SIM or USIM card Dual SIM models Pull out the battery, and then the SIM or USIM cardGetting started 4 Replace the back coverCharging the battery Charging with the chargerGetting started Checking the battery charge status Getting startedReducing the battery consumption Inserting a memory cardGetting started Removing the memory card Formatting the memory cardGetting started Turning the device on and off Getting startedAdjusting the volume Switching to silent modeHolding the device Locking and unlocking the deviceSwitching between networks Activating SIM or USIM cardsSwitching between networks dual SIM models Changing the display name and icon of SIM or USIM cardsIndicator icons BasicsIcon MeaningUsing the touch screen Finger gesturesTapping BasicsTapping and holding DraggingDouble-tapping BasicsFlicking PinchingBasics Control motions Rotating the screenBasics Picking up Turning overBasics Palm motions SweepingCovering BasicsUsing the Multi Window panel Activating Multi WindowMulti window BasicsUsing Multi Window applications NotificationsBasics Changing the Home screen mode Home screenRearranging items Adding an application iconSetting wallpaper Rearranging panelsMoving an item Removing an itemUsing widgets Using the setting shortcut widgetLocked screen Adding widgetsUsing applications Opening an applicationRearranging panels Moving a panelApplications screen Opening from recently-used applicationsClosing an application Rearranging applicationsInstalling applications Uninstalling applicationsHelp Entering textUsing the Samsung keyboard Entering text by voiceEntering uppercase Changing the keyboard typeConnecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Adding Wi-Fi networksSetting up accounts Forgetting Wi-Fi networksAdding accounts Removing accountsConnecting with Samsung Kies Transferring filesBasics Connecting with Windows Media Player Connecting as a media deviceSetting a face unlock Securing the deviceSetting a face and voice unlock Setting a patternSetting a PIN BasicsSetting a password Upgrading the deviceUnlocking the device Upgrading with Samsung KiesUpgrading over the air BasicsCommunication PhoneMaking calls Making a callFinding contacts Making an international callDuring a call CommunicationAdding contacts Sending a messageViewing call logs Fixed dialling numberReceiving calls Answering a callRejecting a call Automatically rejecting calls from unwanted numbersPage Listening to a voice message Swapping imagesCommunication Setting a speed dial number ContactsManaging contacts Creating a contactSearching for contacts Displaying contactsMoving contacts Moving contacts to GoogleImporting and exporting contacts Favourite contactsImporting contacts Exporting contactsContact groups Business cardAdding contacts to a group Managing groupsMessages Sending messagesSending scheduled messages CommunicationSetting up email accounts EmailTranslating and sending messages Viewing incoming messagesReading messages Sending scheduled messagesCommunication Mark the message as a reminder Open attachmentsGoogle Mail Sending messagesCommunication Labels Reading messagesCommunication Hangouts Google+G+ Photos CommunicationChatON CommunicationWeb & network InternetViewing webpages Opening a new pageChrome HistorySaved pages LinksBluetooth Syncing with other devicesSearching the web by voice Web & networkPairing with other Bluetooth devices Samsung LinkSending and receiving data Web & networkManaging contents on a web storage service Group PlaySending files Sharing filesCreating a group for Group Play Joining Group PlayWeb & network Media MusicPlaying music Setting a song as ringtone CameraCreating playlists Playing music by moodShooting mode Taking photosTaking a photo MediaTap MODE →Panorama Taking videosPanoramic photos Applying filter effectsRecording mode Zooming in and outShare shot MediaConfiguring settings for Camera MediaTap →Edit quick settings GalleryShortcuts Viewing imagesPlaying videos Trimming segments of a videoEditing images Zooming in and outModifying images Favourite imagesDeleting images Sharing imagesSetting as wallpaper Using Tag BuddyVideo Tagging facesUsing Popup Video player Deleting videosSharing videos Playing videosYouTube Watching videosUploading videos Sharing videosRadio Listening to the FM radioMedia Scanning radio stations Adding stations to the favourites listMedia Application & media stores Play StoreInstalling applications Uninstalling applicationsPurchasing multimedia content Managing content on the deviceSamsung Hub Samsung AppsPlay Books Play MusicPlay Magazines Play GamesUtilities S MemoComposing memos Browsing memos Inserting multimedia files or a voice recordingUtilities →DeleteS Planner Creating events or tasksViewing a memo UtilitiesUtilities To add an event or task more briefly, tap a date to select it and tap it againSyncing with Google Calendar Changing calendar typeSearching for events Deleting eventsDropbox CloudSyncing with the Samsung account UtilitiesClock Syncing with DropboxUtilities Alarm Setting alarmsStopping alarms Deleting alarmsTimer Using S TranslatorCalculator S TranslatorVoice Recorder Starting a conversation with the translatorRecording voice memos UtilitiesPlaying voice memos Managing voice memosSaving files with contextual tags UtilitiesHands-free mode S VoiceUtilities Using wake-up commands on the locked screen GoogleWaking up the device with voice Searching the deviceVoice Search My FilesViewing files UtilitiesDownloads Searching for a fileAdding shortcuts to folders UtilitiesTravel & local MapsLocal Searching for locationsNavigation Travel & localSettings About SettingsWi-Fi Setting Wi-Fi sleep policyBluetooth Setting Network notificationWi-Fi Direct SettingsFlight mode More networksMobile networks Tethering and portable hotspotKies via Wi-Fi My deviceNearby devices Lock screenDisplay WallpaperSettings Home screen mode SoundSettings Call accessories CallAnswering/ending calls Call alertsBlocking mode Additional settingsRingtones and keypad tones SettingsSafety assistance SIM card manager dual SIM modelsHands-free mode SettingsPower saving mode AccessoryAccessibility SettingsText-to-speech options SettingsDefault One-handed operationLanguage and input LanguageSamsung keyboard Voice recogniserAdvanced SettingsVoice search SettingsMotions and gestures Text-to-speech optionsPointer speed MotionBackup and reset AccountsSmart screen Add accountLocation services MoreSecurity SettingsBattery Set up SIM card lockApplication manager SettingsGoogle Settings StorageDate and time About deviceTroubleshooting Your device displays network or service error messagesYour device does not turn on Your device freezes or has fatal errors TroubleshootingThe touch screen responds slowly or improperly Calls are not connectedThe battery icon is empty The battery does not charge properly For Samsung-approved chargersThe battery depletes faster than when first purchased Sound echoes during a callError messages appear when launching the camera Error messages appear when opening multimedia filesYour device is hot to the touch Photo quality is poorer than the previewAnother Bluetooth device is not located Your device cannot find your current locationTroubleshooting Data stored on the device has been lost A small gap appears around the outside of the device caseTroubleshooting English EU. 01/2014. Rev.1.0