Troubleshooting | Samsung GT-S5780YKDXXV, GT-S5780YKDXEV manual

Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

	Code	Try this to solve the problem:
		When the device lock feature is enabled,
	Password	you must enter the password you set for the
		device.

		When using the device for the first time or
	PIN	when the PIN requirement is enabled, you
	PIN	must enter the PIN supplied with the SIM or
		USIM card. You can disable this feature by
		using the PIN lock menu.

		When your SIM or USIM card is blocked,
	PUK	usually as a result of entering your PIN
	PUK	incorrectly several times, you must enter the
		incorrectly several times, you must enter the
		PUK supplied by your service provider.

		When you access a menu requiring the PIN2,
	PIN2	you must enter the PIN2 supplied with the
	PIN2	SIM or USIM card. For details, contact your
		SIM or USIM card. For details, contact your
		service provider.

Your device displays network or service error messages

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When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

You cannot access some options without a subscription. Contact your service provider for more details.

Troubleshooting

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Samsung GT-S5780YKDXXV, GT-S5780YKDXEV manual Troubleshooting

Contents

GT-S5780D Read me first Using this manual Please keep this manual for future reference Represents the Power/Lock keyInstructional icons Copyright 2011 Samsung Electronics CopyrightTrademarks Contents Entertainment 104 102105 110 Unpack Assembling Assembling Insert the battery Replace the back cover Charge the battery ››Charge with a travel adapter ››Charge with a PC data cable Insert a memory card ››Format the memory card ››Remove the memory card Attach a hand strap Getting started → Flight modeTurn your device on and off Next ››Device layout Get to know your device ››Idle screen Keys ››Indicator icons ››Shortcuts panel Use the touch screen Select a menu or application Access menus Select Done at the top left of the screen ››Organize applications in Menu modePress to return to Idle mode ››Add new main menu screens Launch and manage applications››Launch multiple applications ››Use the task manager ››Open the widget toolbar Use widgets ››Manage web-based widgets Customize your device››Add new panels to the idle screen ››Set the current time and date ››Switch to the silent profile ››Adjust the volume of system soundsMenu mode, select Settings → Sound profiles ››Set-up a sound profile Menu mode, select Settings → Display and light ››Adjust the brightness of the display››Select a wallpaper for the idle screen ››Lock your device ››Lock your SIM or Usim card Select Mobile tracker ››Activate the mobile tracker ››Change the text input method Enter text Keyboard ››Enter text using input methods Symbol Symbol You wantSelect an appropriate virtual key until Green Repeat steps 2-5 to complete your text ››Copy and paste text Access help information Calling Communication››Make and answer a call Make a call Reject a call Answer a callCall an international number Or select to dial the number ››Use options during a voice call Switch to video call››Use a headset Select → Transfer. You will be disconnected ››Use options during a video call Settings ››Use additional features››View and dial missed calls Set auto rejection Make a fake call Set call diverting Use Fixed Dialing Number FDN modeSelect Fake caller image Select Back → Save Log Select Activate Your setting will be sent to the networkSet call barring Set call waiting ››View the log manager ››View call and message logs ››Send a text message MessagesOption Function Cost of all calls. You can also set Select Send to send the message ››Set-up an MMS profile Linger Time ››Send a multimedia messageSec Responses from the network Advanced → Multimedia messages → Multimedia message profiles → Delete ››View a text or multimedia messageSearch → Broadcast messages Create a text template ››Listen to voice mail messages››Use message templates Create a multimedia template ››Create a folder to manage messagesAttachments, to use as your template. p Select → My folders → Create Set-up an Email account ››Set-up an Email account and profile Select an Email profile ››Send an Email messageNetwork → Connections → Yes Email profiles → Email accounts → Add account → Exchange ActiveSync ››View an Email message››Synchronize Emails with the Exchange server Server URL Option Function PasswordDomain Social Hub Camera Entertainment››Capture a photo Idle mode, press to turn on the camera Entertainment ››Capture a photo by using preset options for various scenes ››Capture a photo in Smile shot mode ››Capture a photo in Self shot modeMake any necessary adjustments Press to take a photo Select → Self-portrait ››Capture a panoramic photo Customize camera settings ››Record a video Recorded according to available memory Upload Post the video to a community website or blog To use additional features, selectVideo is saved automatically Reset menus and recording options Customize camcorder settingsVideo player ››Play a video Control playback with the following keys Number Function ››Add music files to your device Customize video player settingsMusic ››Play music Select Playlists → → Create ››Create a playlistFile, or repeating all files ››Find information of music ››Add a song to the quick list››Add a song to the wish list Recognition FM radio ››Customize music player settings››Listen to the FM radio Music library screen Entertainment ››Add a radio station to the favorites list ››Save a radio station automaticallyRecord a song from the FM radio Select My files→ Sounds → Go to Signal is weak ››Customize FM radio settingsGames Frequency ››Play games or launch applications ››Download games and applications Contacts Personal information››Create a contact ››Find a contact Menu mode, select Contacts → Favorites → Add ››Set a favorite number ››Retrieve contacts from your community accounts ››Create your namecard››Create a group of contacts Friends Copy contacts Calendar››Create an event ››View events ››Create a task ››Stop an event alarmTask Memo → Print via BluetoothView tasks ››Create a memo ››View memos Voice recorder››Record a voice memo ››Play a voice memo → Yes Playback ››Set-up an internet profile WebInternet ››Browse web pages ››Bookmark your favorite web pages Update and read RSS feeds ››Customize browser settings››Use the RSS reader Add an RSS feed address Cookies, IDs, and passwords Password or delete data stored whileInformation from recently accessed Navigating the web Samsung Apps Navigation Sync type Synchronize››Set-up a synchronization profile ››Start synchronization YouTubeOption Function Sync server Be synchronized Connectivity Bluetooth››Turn on the Bluetooth wireless feature To allow other devices to locate your device, select ››Find and pair with other Bluetooth-enabled devices→ Settings → My phone’s visibility → Always On → Set Select a paired device and use the following options ››Receive data using the Bluetooth wireless featureList Delete ››Use Remote SIM mode Wi-Fi››Activate the Wlan feature Select → Settings → Remote SIM mode Select the discovered Wlan AP ››Find and connect to a Wlan››Customize the connection profile Forget Setup WPSMobile AP Activate the tethering function to When you are finished, select BackDevice Select Enable location services ››Activate the GPS featureSelect Enable advanced GPS ››Enhance the GPS functionality ››View your location Select Enable network positionPC connections ››Connect as a mass storage device ››Install Samsung Kies ››Use your device as a wireless modem Clock ToolsCalculator ››Delete an alarm ››Stop an alarm››Create a world clock ››Use the stopwatch My accounts ››Use the count-down timer››Create a web account Select Add account ››Change the auto sync schedule My files››Delete or edit my accounts Your device supports the following file formats Supported file formats››View a file Visibility ››Edit an image Adjust an imageApply effects to images Edit images and apply fun effects Select → Print via Bluetooth Insert a visual feature››Print an image Transform an image ››Set an image as your wallpaper Search››Set a sound clip as your ringtone ››Search by keyword Access the Settings menu SettingsFlight mode Menu mode, select Settings Message and Email Sound profilesCall General Display and light Date and time Applications Menu and widgets››Call Widget ››Messages General settingsVoice call Video call Sending options Text messages Push messages Receiving options Broadcast messages ››Email 120 ››Contacts Customize the settings for the internet browser. p››Calendar ››Internet ››Installation settings ››Photo upload settings››Media player ››Samsung Apps Memory Change PIN Change the PIN used to access SIM or Usim dataSecurity About phone ResetSoftware update Troubleshooting Calls are being dropped Others cannot hear you speaking on a call If using a headset, ensure that it is properly connected Your device is hot if touched Another Bluetooth device is not located Handle and dispose of batteries and chargers with care Safety precautions Turn off your device where prohibited Turn off the device in potentially explosive environments Proper care and use of your mobile device Do not store your device near magnetic fields Do not bite or suck on the device or the battery Do not disassemble, modify, or repair your device Specific Absorption Rate SAR certification information Correct disposal of this product Disclaimer To install Kies PC Sync