Another Bluetooth device is not located

Ensure that the Bluetooth wireless feature is activated on your device.

Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to, if necessary.

Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a PC

Ensure that the USB cable you are using is compatible with your device.

Ensure that you have the proper drivers installed and updated on your PC.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power key for 8-10 seconds until the SAMSUNG logo appears. The device will reboot automatically.

If this does not solve the problem, perform a factory data reset. In Menu mode, select Settings General Reset Factory reset Yes Yes.

Troubleshooting

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