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Troubleshooting
ƈPlease check the following if the USB connection malfunctions.
[Case 1] The USB cable is not connected or you are using a cable with an incorrect specification.
ƍUse a USB cable with the correct specification.
[Case 2] The camera is not recognized by your PC. Sometimes, the camera may appear under
[Unknown Devices] in Device Manager.
ƍTurn off the camera, remove the USB cable, plug in the USB cable again, and then
turn on the camera.
[Case 3] There is an unexpected error during file transfer
ƍTurn the camera power off and on again. Transfer the file again.
[Case 4] When using the USB hub.
ƍThere may be a problem in connecting the camera to the PC through the USB hub if
the PC and the hub are not compatible. Wherever possible, connect the camera to
the PC directly.
[Case 5] Are other USB cables connected to the PC?
ƍThe camera may malfunction when it is connected to the PC at the same time as
another USB cable. In this case, disconnect the other USB cable, and connect only
one USB cable to the camera.
[Case 6] When I open the Device Manager (by clicking Start ƍ(Settings) ƍControl Panel ƍ
(Performance and Maintenance) ƍSystem ƍ(Hardware) ƍDevice Manager), there
are èUnknown Deviceséor èOther Deviceséentries with a yellow question mark (?)
beside them or devices with an exclamation mark (!) beside them.
ƍRight-click on the entry with the question (?) or exclamation (!) mark and select
"Remove". Restart the PC and connect the camera the again. For Windows 98 PC,
remove the camera driver also, restart the PC, and then reinstall the camera driver.