Symptom

Check/Remedy

 

 

Aspect ratio cannot be changed.

• You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or 4:3

 

Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only. Refer to the

 

Blu-ray Disc jacket and then select the appropriate function.

 

 

• The product is not working.

• Press the STOP ( ) button (on front panel) for more than 5 seconds with no

(Example: The power goes out

disc inside.

or a strange noise is heard.)

- Using the RESET function will erase all stored settings.

• The Product is not working

Do not use this unless necessary.

normally.

 

The rating level password has

• With no disc in the product, press and hold the product's STOP ( ) button for

been forgotten.

longer than 5 seconds. INIT appears on the display and all settings will return

 

to the default values.

 

And then press the POWER button.

 

- Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

 

 

Can't receive radio broadcasts.

• Is the antenna connected properly?

 

• If the antenna's input signal is weak, install an external FM antenna in an area

 

with good reception.

 

 

While listening to TV audio

• If the EJECT ( ) button is pressed while listening to TV audio using the D.IN or

through the Product, no sound is

AUX functions, the BD/DVD functions are turned on and the TV audio is muted.

heard.

 

"Not Available" appears on

• The features or action cannot be completed at this time because:

screen.

1. The BD/DVD’s software restricts it.

 

2. The BD/DVD’s software doesn’t support the feature (e.g., angles)

 

3. The feature is not available at the moment.

 

4. You’ve requested a title or chapter number or search time that is out of range.

 

 

If the HDMI output is set to a

• Press the STOP ( ) button (on front panel) for more than 5 seconds with no

resolution your TV cannot support

disc inside. All settings will revert to the factory settings.

(for example, 1080p), you may not

• When the factory default settings are restored, all the user data stored in the

see a picture on your TV.

BD data will be deleted.

 

 

No HDMI output.

• Check the connection between the TV and the HDMI jack of the Product.

 

• Check if your TV supports 576p(480p)/720p/1080i/1080p HDMI input

 

resolution.

 

 

Abnormal HDMI output screen.

• If random noise appears on the screen, it means that TV does not support

 

HDCP (High-bandwidth Digital Content Protection).

 

 

06 Other information

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Samsung HT-C9959W/XEG manual Product is not working, Disc inside, Using the Reset function will erase all stored settings
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HT-C9950W/XEN, HT-C9959W/XEG, HT-C9950W/EDC, HT-C9950W/XEF, HT-C9950W/XEE specifications

The Samsung HT-C9950W/XEE and HT-C7550W/EDC are part of Samsung's impressive lineup of home theater systems designed to deliver high-quality audio and video experiences for movie enthusiasts and music lovers alike. These systems epitomize modern home entertainment technology, combining sophisticated design with powerful features.

The HT-C9950W/XEE stands out with its state-of-the-art 3D Blu-ray playback capabilities, allowing users to enjoy their favorite films in stunning three-dimensional clarity. The system supports various formats, including Dolby TrueHD and DTS-HD Master Audio, ensuring an immersive sound experience that brings movies to life. The sleek, wireless speaker setup eliminates the need for cumbersome cabling, enabling a clean installation without sacrificing audio quality.

Meanwhile, the HT-C7550W/EDC model offers impressive audio performance paired with its stylish design. Its Crystal Clear Voice technology enhances the clarity of dialogue, making it easier to hear and understand conversations amidst complex soundtracks or background noise. This model also features a built-in iPod dock and USB ports for easy connectivity and playback, catering to modern multimedia needs.

Both systems boast Samsung’s AllShare technology, allowing users to stream content from compatible devices effortlessly. Users can connect smartphones, tablets, or computers to access their favorite movies, music, and photos on the big screen. With Smart Hub functionality, these devices also provide access to a variety of streaming services and apps, making it easier than ever to enjoy diverse content.

The HT-C9950W/XEF and HT-C7550W/XEF models offer similar features with slight variations in regional compatibility and aesthetics. Both systems prioritize user experience through intuitive controls and remote access, ensuring seamless operation.

Furthermore, the HT-C6930W/EDC complements the lineup with its distinguished design and robust audio capabilities. This model is equipped with advanced audio processing technologies, optimizing sound output for any content type.

Overall, the Samsung HT-C9950W/XEE, HT-C7550W/EDC, HT-C9950W/XEF, HT-C7550W/XEF, and HT-C6930W/EDC deliver unmatched home entertainment experiences. With their blend of cutting-edge technology, stunning audio performance, and user-friendly features, these systems exemplify Samsung's commitment to creating products that enhance modern lifestyles. As the demand for high-quality home entertainment continues to grow, these models stand ready to meet consumer needs with style and functionality.
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