Samsung HT-H4500R/ZF Symptom Check/Remedy Dolby Digital 5.1 CH, Surround Sound is not, Produced

Appendix

	Symptom		Check/Remedy
Dolby Digital 5.1 CH		•	Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH
Surround Sound is not			Surround Sound is produced only if the disc is recorded with 5.1 channel
produced.			sound.
		•	Is the audio language correctly set to Dolby Digital 5.1-CH in the information
			display?
The remote control does		•	Are you operating the remote within its operational range and within the
not work.			proper angle relative to the sensor?
		•	Are the batteries drained?
•	The disc is rotating but	•	Is the TV power on?
•	no picture is produced.	•	Are the video cables connected properly?
	Picture quality is poor	•	Is the disc dirty or damaged?
	and picture is shaking.	•	A poorly manufactured disc may not be playable.
Audio language and		•	Audio language and subtitles will not work if the disc does not contain them.
subtitles do not work.
The menu screen does not		•	Are you using a disc that does not contain menus?
appear even when the
menu function is selected.
The aspect ratio cannot be		•	You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode,
changed.			or
			4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only.
			Refer to the Blu-ray Disc jacket and then select the appropriate function.
The product is not		•	Press and hold the remote control's 5 button for 5 seconds in NO DISC
working.			mode. This will reset the unit.
			- Using the RESET function will erase all stored settings.
			Do not use this unless necessary.
You have forgotten the		•	With no disc in the product, press and hold the product's 5 button for
rating level password.			longer than 5 seconds. INIT appears on the display and all settings will return
			to the default values.
			- Using the RESET function will erase all stored settings.
			Do not use this unless necessary.
Can't receive radio		•	Is the antenna connected properly?
broadcasts.		•	If the antenna's input signal is weak, install an external FM antenna in an
			area with good reception.
While listening to TV audio		•	If the OPEN/CLOSE ^ button is pressed while listening to TV audio using the
through the Product, no			D. IN or AUX functions, the Blu-ray/DVD disc functions are turned on and the
sound is heard.			TV audio is muted.
"Not Available" appears		•	The features or action cannot be completed at this time because:
on screen.			1. The Blu-ray/DVD disc's software restricts it.
			2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
			3. The feature is not available at the moment.
			4. You’ve requested a title or chapter number or search time that is out of
			range.

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