Samsung HT-H7750WM/XN manual Troubleshooting, Step motion playback, Is the disc severely damaged?

✎If the TV you connected to the product does not support Movie Frame or the resolution you selected, the message "If no pictures are shown after selecting 'Yes', please wait for 15 seconds to return to the previous resolution. Do you want to change the resolution?" appears. If you select Yes, the TV's screen will go to blank for 15 seconds, and then the resolution will revert to the previous resolution automatically.

✎If the screen stays blank after you have changed the resolution, remove all discs, and then press and hold the

@ button on the top of the product for more than 5 seconds. All settings are restored to the factory default. Run the Initial Settings procedure again. Then, go to Settings > Picture > Resolution in the Menu, and select the correct resolution for your TV.

✎When you run the Initial Settings procedure, re-select the language and aspect ratio (screen size and format) only. Resetting does not affect your network settings, so you should be able to skip Network Setup and Software Update.

✎When the factory default settings are restored, all stored user BD data will be deleted.

✎The Blu-ray Disc must have the 24 frame feature for the product to use the Movie Frame (24fps) mode.

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom		Check/Remedy
You cannot eject the disc.	•	Is the power cord plugged securely into the outlet?
	•	Turn off the power, and then turn it back on.
Playback does not start.	•	Check the region number of the Blu-ray/DVD disc.
	•	Blu-ray/DVD disc purchased from abroad may not be playable.
		CD-ROMs and DVD-ROMs cannot be played on this product.
	•	Make sure that the rating level is correct.
Playback does not start	•	Are you using a deformed disc or a disc with scratches on the surface?
immediately when you	• Wipe the disc clean.
press the p button.
No sound.	• The home cinema does not play sound during fast playback, slow playback, and
	•	step motion playback.
		Are the speakers connected properly? Is the speaker setup correctly customized?
	•	Is the disc severely damaged?

Appendix

HT-H7500WM : You can only hear sound from a few speakers, but not all 6.

HT-H7750WM : You can only hear sound from a few speakers, but not all 8.

•On certain Blu-ray/DVD discs, sound is output from the front speakers only.

•Check if the speakers are connected properly.

•Adjust the volume.

•When playing audio from a CD, the radio, or a TV, the unit outputs sound to the front speakers only.

HT-H7500WM : Dolby	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Digital 5.1 CH Surround		Sound is produced only if the disc is recorded with 5.1 channel sound.
Sound is not produced.	• Is the audio language correctly set to Dolby Digital 5.1-CH in the information
		display?
HT-H7750WM : Dolby	•	Is there "Dolby Digital 7.1 CH" marked on the disc? Dolby Digital 7.1 CH Surround
Digital 7.1 CH Surround	•	Sound is produced only if the disc is recorded with 7.1 channel sound.
Sound is not produced.		Is the audio language correctly set to Dolby Digital 7.1-CH in the information
		display?

59 - English