Samsung HT-J7750W 59 - English, Troubleshooting

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom		Check/Remedy
You cannot eject the disc.	~	Is the power cord plugged securely into the outlet?
	~	Turn off the power, and then turn it back on.
Playback does not start.	~	Check the region number of the Blu-ray/DVD disc.
		A Blu-ray/DVD disc purchased from abroad may not be playable.
	~	CD-ROMs and DVD-ROMs cannot be played on this product.
	~	Make sure that the rating level is correct.
Playback does not start	~	Are you using a deformed disc or a disc with scratches on the surface?
immediately when you	~	Wipe the disc clean.
press the p button.
No sound.	~	The home cinema does not play sound during fast playback, slow playback, and
		step motion playback.
	~	Are the speakers connected properly? Is the speaker setup correctly customized?
	~	Is the disc severely damaged?

HT-J7500W : You can only hear sound from a few speakers, but not all 6.

HT-J7750W : You can only hear sound from a few speakers, but not all 8.

~On certain Blu-ray/DVD discs, sound is output from the front speakers only.

~Check if the speakers are connected properly.

~Adjust the volume.

~When playing audio from a CD, the radio, or a TV, the unit outputs sound to the front speakers only.

Appendix

HT-J7500W : Dolby Digital ~ Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround

5.1CH Surround Sound is Sound is produced only if the disc is recorded with 5.1 channel sound.

not produced.	~ Is the audio language correctly set to Dolby Digital 5.1-CH in the information
	display?

HT-J7750W : Dolby Digital ~ Is there "Dolby Digital 7.1 CH" marked on the disc? Dolby Digital 7.1 CH Surround

7.1CH Surround Sound is Sound is produced only if the disc is recorded with 7.1 channel sound.

not produced.	~	Is the audio language correctly set to Dolby Digital 7.1-CH in the information
		display?
The remote control does	~	Are you operating the remote within its operational range and within the proper
not work.		angle relative to the sensor?
	~	Are the batteries drained?
~ The disc is rotating but	~	Is the TV power on?
there is no picture.	~	Are the video cables connected properly?
~ Picture quality is poor	~	Is the disc dirty or damaged?
and the picture is	~	A poorly manufactured disc may not be playable.
shaking.
Audio language and	~	The Audio Language and subtitle functions will not work if the disc does not
subtitles do not work.		contain them.

59 - English