Samsung HW-H500/EN manual Troubleshooting

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

• Is there static electricity in the air?	¼¼Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?	¼¼Press the Mute button to cancel the function.
• Is the volume set to minimum?	¼¼Adjust the volume.
The remote control does not work.
• Are the batteries drained?	¼¼Replace with new batteries.
• Is the distance between the remote control and main	¼¼Move closer to the unit.
unit too far?
The TV SoundConnect (TV pairing) failed.

ENG

•Does your TV support TV SoundConnect?

•Is your TV firmware the latest version?

•Does an error occur when connecting?

•Reset the TV MODE and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released after 2012. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware.

¼¼Contact the Samsung call center.

¼¼Press and hold the Soundconnect button for 5 seconds to reset the TV SoundConnect connection.

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