TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. | |
|
|
|
|
| |
A function does not work when the button is pressed. |
| |
• Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. | |
|
|
|
|
|
|
Sound is not produced. |
|
|
• Is the Mute function on? | ¼ | (Mute) button to cancel the Mute |
| ¼Press the | |
• Is the volume set to minimum? | function. |
|
¼ |
| |
| ¼Adjust the volume. | |
|
|
|
The remote control does not work. |
|
|
• Are the batteries drained? | ¼¼Replace with new batteries. | |
• Is the distance between the remote control and main | ¼¼Move closer to the unit. | |
unit too far? |
|
|
|
|
|
The TV SoundConnect (TV pairing) failed. |
|
|
• Does your TV support TV SoundConnect? | ¼¼TV SoundConnect is supported by some Samsung | |
| TVs released from 2012 on. Check your TV to see if it | |
| supports TV SoundConnect. | |
• Is your TV firmware the latest version? | ¼¼Update your TV with the latest firmware. | |
• Does an error occur when connecting? | ¼¼Contact the Samsung Call Centre. | |
| ¼¼Reset TV SoundConnect and connect again. | |
| To reset the TV SoundConnect connection, press | |
| and hold the p button for 5 seconds. | |
| ||
The red LED on the subwoofer blinks and the subwoofer is not producing sound. | ||
• Your subwoofer may not be connected to the | ¼¼Try to connect your subwoofer again. | |
main unit of the product. | (See Page 15) |
|
ENG
31