¦Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply,
visit samsung.com, then click on Support or call Samsung customer contact centre.
Issue | Solution |
Picture Quality |
|
TV image does not look as good | ● If you have an analogue Cable/Set top box, upgrade to the box. Use HDMI or |
as it did in the store. | Component cables to deliver HD picture quality. (Not applied to HD Tuner |
| models) |
| ● Cable/Satellite subscriber : Try HD(High Definition) stations from channel line up. |
| ● Antenna connection: Try HD stations after performing Auto programme. |
| N Many HD channels are upscaled from SD(Standard Definition) contents. |
| ● Adjust Cable/Set top box video output resolution to 1080i or 720p. (Not applied to HD |
| Tuner |
Picture is distorted : macroblock, | ● Compression of video contents may cause picture distortion especially on fast moving |
small block, dots, pixelization. | pictures such as sports and action movies. |
| ● Low signal level can cause picture distortion. This is not a TV issue. Have the antenna |
| accessed. |
Wrong or missing color with | ● Make sure the Component cables are connected to the correct jacks. Incorrect or loose |
Component connection. | connections may cause color problems or the screen will be blank. |
Poor color or brightness. | ● Adjust Picture options in the TV menu (Picture mode, Colour, Brightness, |
| Sharpness). |
| ● Adjust Energy Saving option in Setup menu. |
| ● Try picture reset to view the default picture setting (Go to MENU - Picture - |
| Picture Reset). |
Dotted line on the edge of screen. | ● If picture size is set to Screen Fit, change to 16:9. |
| ● Change cable/set top box resolution. |
Picture is black and white with AV | ● Confirm Composite (yellow) cable is in yellow jack in source as well as TV. |
(Composite) input only. |
|
Picture freezes or is distorted | ● If connected with Cable/ set top box, please try to reset the cable/set top box. |
when changing channels or | (reconnect AC cord and wait until cable box reboots. It may take up to 20 minutes) |
picture is delayed. | ● Set output resolution of the settop box to 1080i or 720p. |
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Sound Quality |
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No sound or sound is too low at | ● Please check the volume of external device connected to your TV. Then, adjust the TV |
maximum volume. | volume accordingly. |
Picture is good but no sound. | ● Set the Speaker Select option to TV speaker in the sound menu. |
| ● Make sure audio cables from an external device are connected to correct audio input |
| jacks on the TV. |
| ● Check connected device’s audio output option. |
| (ex: You may need to change your external device’s audio option to HDMI when you |
| have HDMI connected to your TV.) |
| ● If you are using a DVI to HDMI cable, a separate audio cable is required. |
| ● Remove plug from headphone jack (if available on your TV). |
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Noise from speaker. | ● Check cable connections. Make sure a video cable is not connected to an audio input. |
| ● For Antenna/Cable connection, check signal strength. Low signal level may cause |
| sound distortion. |
