Issue | Solution |
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Others |
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Remote control does not work. | ● Replace the remote control batteries with correct polarity (+ |
| ● Clean the transmission window located on the top of the remote. |
| ● Try pointing the remote directly at the TV from 5~6 feet away. |
Can not control TV power or | ● programme the Cable/Set top box remote control to operate the TV. Refer to Cable/Set |
volume with Cable/Set top box | top box user manual for SAMSUNG TV code. |
remote control. |
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‘Not Supported Mode’ message. | ● Check the supported resolution of the TV and adjust the external device’s output |
| resolution accordingly. Refer to resolution settings in this manual. |
Plastic smell from TV. | ● This smell is normal and will dissipate over time. |
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TV is tilted to right or left side. | ● Remove the stand base from TV and reassemble. |
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Can not assemble stand base. | ● Make sure TV is placed on flat surface. If can not remove screws from TV, please use |
| magnetized screw driver. |
Channel menu is grey out | ● Channel menu is only available when TV source is selected. |
(unavailable). |
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Your settings are lost after 30 | ● If TV is in the Store Demo mode, it will reset audio and picture settings every 30 |
minutes or every time TV is | minutes. Please change from Store Demo mode to Home Use mode in the |
turned off. | Plug & Play procedure. Press the SOURCE button to select TV mode, go to MENU → |
| Setup → Plug & Play → ENTERE. |
Intermittent loss of audio or | ● Check cable connections and reconnect. |
video. | ● Can be caused by using overly rigid or thick cables. Make sure the cables are flexible |
| |
| enough for long term use. If wall mounting, we recommend using cables with 90 |
| degree connectors. |
You may see small particles if you | ● This is part of the product’s design and is not a defect. |
look closely at the edge of the |
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bezel surrounding the TV screen. |
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NSome of above pictures and functions are available at specific models only.
