10 Solución de problemas

10.1Requisitos antes de ponerse en contacto con el Centro de servicio técnico de Samsung

10.1.1Prueba del producto

Antes de llamar al Centro de servicio técnico de Samsung, pruebe el producto de este modo. Si el problema continúa, póngase en contacto con el Centro de servicio técnico de Samsung.

Utilice la función de prueba para comprobar si el producto funciona normalmente.

Si la pantalla se apaga y el indicador de alimentación parpadea aunque el producto esté correctamente conectado a un PC, lleve a cabo una prueba de autodiagnóstico.

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Apague el PC y el producto.

Desconecte el cable del producto.

Encender el producto.

Si aparece el mensaje Comprobar cable señal, el producto funciona normalmente.

Si la pantalla permanece en blanco, compruebe el sistema de PC, la controladora de vídeo y el

cable.

10.1.2Comprobación de la resolución y la frecuencia

En el caso de un modo que supere la resolución admitida (consulte "11.3 Tabla de los modos de señal estándar"), aparecerá brevemente el mensaje Modo no óptimo.

10.1.3Compruebe lo siguiente.

Problema de instalación (modo PC)

La pantalla se enciende y se apaga continuamente.

Compruebe que el cable esté bien conectado al producto y al PC, así como que los conectores estén firmemente enchufados. (Consulte "3.2 Conexión y uso de un PC".)

Problema de la pantalla

El LED de encendido está apagado. La pantalla no se encenderá.

Compruebe que el cable de alimentación esté bien conectado. (Consulte "3.2 Conexión y uso de un PC".)

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Samsung LF24TOWHBDM/EN manual Solución de problemas, Prueba del producto, Comprobación de la resolución y la frecuencia

LF24TOWHBDM/EN, LF19TOWHBDM/EN, LF19TOWHBFM/EN specifications

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