Chapter 6. Troubleshooting

Other issue

80

The product smells like plastic.

 

The plastic smell is normal and disappears over time.

 

 

 

 

 

 

 

The monitor appears tilted.

 

Remove and then attach the stand again to the product.

 

 

 

 

 

 

 

Audio orvideo cuts out intermittently.

 

Check the cable connection and connect it again if required.

 

 

 

 

 

 

 

 

 

Using a very hard or thick cable may corrupt audio and video files.

 

 

 

 

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is

 

 

recommended to use right-angle cables.

 

 

 

 

 

 

 

 

Small particles are found on the edges of the product.

 

The particles are part of the product design. The product is not defective.

 

 

 

 

 

 

 

The PIP menu is not available.

 

The menu is enabled or disabled depending on the Source mode.

 

 

 

 

 

 

When I try to change the PC resolution, a message “The

 

The message “The defined resolution is not supported.” appears if the input source resolution exceeds the

defined resolution is not supported.” appears.

 

maximum resolution of the display.

 

 

 

 

 

To resolve the issue, change the PC resolution to a resolution supported on the display.

 

 

 

 

 

 

 

 

There is no sound from the speakers in HDMI mode when

 

DVI cables do not transmit sound data.

 

 

 

a DVI-HDMI cable is connected.

 

Make sure to connect the audio cable to the correct input jack to enable audio.

 

 

 

 

 

 

 HDMI Black Level is not functioning properly on an HDMI

 

This function is available only when a source device, such as a DVD player and STB, is connected to

device with YCbCr output.

 

the product via an HDMI (RGB signal) cable.

 

 

 

 

 

 

 

There is no sound in HDMI mode.

 

Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device

 

 

that only supports an older version of the HDMI standard is connected to the product.

 

 

 

 

If these issues occur, connect an audio cable along with the HDMI cable.

 

 

 

 

 

 

 

 

Some PC graphics cards may not automatically recognize HDMI signals that do not include sound.

 

 

In this case, manually select a sound input.

 

 

 

 

 

 

Sound input

Screen mode

 

 

PC

Auto

PC settings

 

 

 

 

 

 

 

 

DVI PC

Audio In (Stereo ports)

PC settings

 

 

 

 

 

 

 

 

 

 

 

 

In power saving mode, when the input source is DisplayPort, PC display settings cannot be saved.

Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output settings again. Ensure the set is turned on.

Page 79 Page 81
Page 80
Image 80
Samsung LH55PMFXTBC/XV, LH32PMFXTBC/UE, LH43PMFXTBC/UE manual Other issue, Defined resolution is not supported. appears
Page 79 Page 81

LH32PMFXTBC/CH, LH32PMFXTBC/UE, LH55PMFXTBC/CH, LH32PMFXTBC/XV, LH43PMFXTBC/UE specifications

The Samsung LH32PMFXTBC/CH is a cutting-edge display solution designed to meet the demands of modern commercial and professional environments. This model is particularly well-suited for digital signage, retail, and corporate applications, offering an impressive combination of performance, image quality, and versatility.

At the heart of the LH32PMFXTBC/CH is a 32-inch full HD display with a resolution of 1920 x 1080 pixels. This high resolution ensures that content appears sharp and detailed, making it ideal for showcasing images, videos, and presentations with clarity. The screen features Samsung's advanced LED technology, which delivers vibrant colors and deep blacks, enhancing the overall viewing experience.

One of the standout features of this display is its ultra-slim design, allowing it to fit seamlessly into various environments without occupying too much space. Its lightweight construction also facilitates easy installation and mounting, whether it’s placed on a wall or used as part of a larger display setup.

The Samsung LH32PMFXTBC/CH is equipped with a high-refresh-rate panel that ensures smooth motion for video playback. This is particularly beneficial in dynamic environments where visuals need to be fluid and engaging. Additionally, the display supports a wide viewing angle, making it suitable for larger audiences who may be viewing the screen from different positions in a room.

Connectivity options are abundant, with multiple HDMI and USB ports allowing easy integration with various devices. The built-in media player enables users to display content directly from USB storage, eliminating the need for additional hardware for simple presentations or advertising displays.

Another important aspect of this model is its durability and reliability. Designed for 16/7 operation, the LH32PMFXTBC/CH can be used continuously for extended periods, making it an ideal choice for busy retail environments or corporate settings that require constant display of information.

The display is also equipped with Samsung's MagicINFO technology, which allows for content management and scheduling from a central server. This feature enhances the ease of use, enabling businesses to update their messaging quickly and efficiently across multiple displays remotely.

In summary, the Samsung LH32PMFXTBC/CH is a versatile and powerful display solution capable of meeting the rigorous demands of commercial use. With its full HD resolution, exceptional color accuracy, robust connectivity options, and user-friendly features, it stands as an excellent choice for any business looking to enhance its visual communication strategies.
Top Page Image Contents