Chapter 6. Troubleshooting
Other issue
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The product smells like plastic. |
| The plastic smell is normal and disappears over time. |
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The monitor appears tilted. |
| Remove and then attach the stand again to the product. |
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Audio orvideo cuts out intermittently. |
| Check the cable connection and connect it again if required. |
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| Using a very hard or thick cable may corrupt audio and video files. |
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| Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is | |||
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Small particles are found on the edges of the product. |
| The particles are part of the product design. The product is not defective. |
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The PIP menu is not available. |
| The menu is enabled or disabled depending on the Source mode. |
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When I try to change the PC resolution, a message “The |
| The message “The defined resolution is not supported.” appears if the input source resolution exceeds the | |||
defined resolution is not supported.” appears. |
| maximum resolution of the display. |
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| To resolve the issue, change the PC resolution to a resolution supported on the display. |
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There is no sound from the speakers in HDMI mode when |
| DVI cables do not transmit sound data. |
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| Make sure to connect the audio cable to the correct input jack to enable audio. |
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HDMI Black Level is not functioning properly on an HDMI |
| This function is available only when a source device, such as a DVD player and STB, is connected to | |||
device with YCbCr output. |
| the product via an HDMI (RGB signal) cable. |
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There is no sound in HDMI mode. |
| Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device | |||
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| that only supports an olderversion of the HDMI standard is connected to the product. |
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| If these issues occur, connect an audio cable along with the HDMI cable. |
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| Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. | |||
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| In this case, manually select a sound input. |
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| Sound input | Screen mode |
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| PC | Auto | PC settings | |
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| DVI PC | Audio In (Stereo ports) | PC settings | |
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In power saving mode, when the input source is DisplayPort, PC display settings cannot be saved.
Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC display output settings again. Ensure the set is turned on.