Other Information

Issues

Solutions and Explanations

Others

 

 

 

The cable/set top box remote control

• Program the Cable/Sat remote control to operate the TV. Refer to the Cable/Sat user manual

does not turn the TV on or off, or adjust

for SAMSUNG TV code.

the volume.

 

 

 

‘Mode Not Supported’ message.

• Check the supported resolution of the TV and adjust the external device’s output resolution

 

accordingly. Refer to resolution settings in this manual.

 

 

Caption on TV menu is greyed out.

• Caption can not be selected in the TV menu when connected via HDMI or Component.

 

• Caption must be activated on the external device.

 

 

There is a plastic smell from the TV.

• This smell is normal and will dissipate over time.

 

 

TV Signal Strength is unavailable in the

• This function is only available with digital channels with an Antenna (RF/Coax) connection (Air

Self Diagnosis Test menu.

or Cable). (P. 20)

 

 

TV is tilted to the right or left side.

• Remove the stand base from the TV and reassemble.

 

 

Channel menu is grey out (unavailable).

• Channel menu is only available when the TV source is selected (Antenna or Cable).

 

 

Your settings are lost after 30 minutes

• If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes.

or every time the TV is turned off.

Please change from Store Demo mode to Home Use mode in the Plug & Play procedure.

 

Press the SOURCE button to select TV mode, go to MENU → Setup → Plug & Play →

 

ENTERE.

 

 

You have intermittent loss of audio or

• Check the cable connections and reconnect them.

video.

• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the

 

 

cables are flexible enough for long term use. Mounting the TV to the wall, we recommend using

 

cables with 90 degree connectors.

 

 

You see small particles when you look

• This is part of the product’s design and is not a defect.

closely at the edge of the frame of the

 

TV.

 

 

 

POP (TV’s internal banner ad) appears

• Select Home Use under Plug & Play mode.

on the screen.

For details, refer to Plug & Play (Initial Setup). (P. 7)

 

 

Watch these troubleshooting on video at www.samsung.com/spsn.

This TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

¦¦ Storage and Maintenance

If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean it before watching the TV.

The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using the cloth provided or a soft cloth to prevent scratches.

Do not spray water directly onto the product. Any liquid that goes into the product may cause a failure, fire, or electric shock.

32 English

[LD550-ZA] BN68-04313A.indb 32

Clean the product with a soft cloth dampened with in a small amount of water. Do not use a flammable liquid (e.g. benzene, thinners) or a cleaning agent.

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Samsung LN46E550 user manual Storage and Maintenance, Volume ‘Mode Not Supported’ message