Other Information
Issues
Solutions and Explanations
RF(Cable/Antenna) Connection
The TV is not receiving all channels. | • Make sure the Antenna cable is connected securely. |
| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
| System - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 15). |
| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macro block error | • Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization | such as sports and action movies. |
| • A low signal can cause picture distortion. This is not a TV problem. |
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Others |
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Purple/green rolling horizontal bars and | • Remove the left and right audio connections from the |
buzzing noise from the TV speakers with | that the |
Component cable connection. | connection. |
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Image Retention (Burn In) Issue. | • To minimize the possibility of screen burn, this unit is equipped with screen burn reduction technology. |
| Pixel Shift technology enables you to set picture movement up / down (Vertical Line) and side to side |
| (Horizontal Dot). |
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A “Mode Not Supported” message | • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. | accordingly (p. 19). |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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The TV is tilted to the side. | • Remove the base stand from the TV and reassemble it. |
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Your settings are lost after 30 minutes or | • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change |
every time the TV is turned off. | the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. |
| Press the SOURCE button to select TV mode, and go to MENU → System → Plug & Play (Initial |
| setup) → ENTERE(p. 15). |
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You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are |
| flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 |
| degree connectors. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the TV. |
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The PIP menu is not available. | • PIP functionality is only available when you are using a HDMI, PC or components source (p. 30). |
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You turned the TV off 45 minutes ago, and | • It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware |
it turned on again. | downloaded whilst your watching TV. |
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There are recurrent picture/sound issues. | • Check and change the signal/source. |
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A reaction may occur between the rubber | • To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture. |
cushion pads on the base stand and the |
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top finish of some furniture. |
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✎✎This panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
