Other Information

Issues

Solutions and Explanations

You have intermittent loss of

Check the cable connections and reconnect them.

audio or video.

Loss of audio or video can be caused by using overly rigid or thick cables. Make sure

 

 

the cables are flexible enough for long term use. If mounting the product to a wall, we

 

recommend using cables with 90 degree connectors.

You see small particles when

This is part of the product’s design and is not a defect.

you look closely at the edge of

 

the frame of the product.

 

The PIP menu is not available.

PIP functionality is available when you are using an TV, PC, AV, Component, HDMI1/

 

DVI, SCART, or HDMI2 source.

POP (product’s internal

Select Home Use under Setup mode. For details, refer to the Setup Feature.

banner ad) appears on the

Watch these troubleshooting on video at www.samsung.com

screen.

✎✎

✎✎

 

 

Some functions and pictures shown in this manual are available on specific

 

models only.

 

✎✎

 

To keep your product in optimum condition, upgrade to the latest firmware on

 

the Samsung web site by USB (samsung.com → Support → Downloads).

The product won’t turn on.

Make sure the AC power cord is securely plugged in to the wall outlet and the

 

product.

 

Make sure the wall outlet is working.

 

Try pressing the P button on the product to make sure the problem is not the remote.

 

If the product turns on, refer to “Remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the

 

product and external devices.

 

Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to

 

match the product's input connections. For example, if an external device’s output is

 

HDMI, it should be connected to an HDMI input on the product.

 

Make sure your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it, and then reconnecting the device’s

 

power cable.

 

 

The remote control does not

Replace the remote control batteries. Make sure the batteries are installed with their

work.

poles (+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the product from 5~6 feet away.

 

 

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Samsung LT19C350EXQ/RU Recommend using cables with 90 degree connectors, Frame of the product PIP menu is not available
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LT23C370EX/CI, LT24C350AR/XV, LT22C350MW/ZR, LT27C370MW/KZ, LT22C350MWQ/UE specifications

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