Other Information
Issues | Solutions and Explanations |
You have intermittent loss of | Check the cable connections and reconnect them. |
audio or video. | Loss of audio or video can be caused by using overly rigid or thick cables. Make sure |
| |
| the cables are flexible enough for long term use. If mounting the product to a wall, we |
| recommend using cables with 90 degree connectors. |
You see small particles when | This is part of the product’s design and is not a defect. |
you look closely at the edge of |
|
the frame of the product. |
|
The PIP menu is not available. | PIP functionality is available when you are using a TV, PC, AV, Component, HDMI1/ |
| DVI, EXT., or HDMI2 source. |
POP (product’s internal | Select Home Use under Setup mode. For details, refer to the Setup Feature. |
banner ad) appears on the | Watch these troubleshooting on video at www.samsung.com |
screen. | ✎✎ |
| |
| Some functions and pictures shown in this manual are available on specific |
| ✎✎ |
| models only. |
| To keep your product in optimum condition, upgrade to the latest firmware on |
| ✎✎ |
| the Samsung web site by USB (samsung.com → Support → Downloads). |
The product won’t turn on. | Make sure the AC power cord is securely plugged in to the wall outlet and the |
| product. |
| Make sure the wall outlet is working. |
| Try pressing the P button on the product to make sure the problem is not the remote. |
| If the product turns on, refer to “Remote control does not work” below. |
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|
There is no picture/video. | Check the cable connections. Remove and reconnect all cables connected to the |
| product and external devices. |
| Set the video outputs of your external devices (Cable/Sat Box, DVD, |
| match the product's input connections. For example, if an external device’s output is |
| HDMI, it should be connected to an HDMI input on the product. |
| Make sure your connected devices are powered on. |
| Be sure to select the correct input source. |
| Reboot the connected device by unplugging it, and then reconnecting the device’s |
| power cable. |
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|
The remote control does not | Replace the remote control batteries. Make sure the batteries are installed with their |
work. | poles |
| Clean the sensor’s transmission window on the remote. |
| Try pointing the remote directly at the product from 5~6 feet away. |
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