Other Information
Issues
Solutions and Explanations
Aerial (Terrestrial/Cable) Connection
The TV is not receiving all | •• Make sure the Aerial cable is connected securely. |
channels. | •• Please try Setup to add available channels to the channel list. Go to MENU - |
| |
| System - Setup and wait for all available channels to be stored. |
| •• Verify the Aerial is positioned correctly. |
The picture is distorted: macro | •• Compression of video contents may cause picture distortion, especially on fast |
block error small block, dots, | moving pictures such as sports and action movies. |
pixelization | •• A low signal can cause picture distortion. This is not a TV issue. |
| |
Others |
|
The picture will not display in | •• HD channels will have black bars on either side of the screen when displaying up |
full screen. | scaled SD (4:3) contents. |
| •• Black bars on the top and bottom will appear during movies that have aspect |
| ratios different from your TV. |
| •• Adjust the picture size options on your external device or TV to full screen. |
The remote control does not | •• Replace the remote control batteries with the poles |
work. | •• Clean the sensor’s transmission window on the remote. |
| |
| •• Try pointing the remote directly at the TV from 1.5~1.8 m away. |
The cable/set top box remote | •• Programme the Cable/Set top box remote control to operate the TV. Refer to the |
control doesn’t turn the TV on | Cable/Set top box user manual for the SAMSUNG TV code. |
or off, or adjust the volume. |
|
A “Mode Not Supported” | •• Check the supported resolution of the TV, and adjust the external device’s output |
message appears. | resolution accordingly. |
There is a plastic smell from | •• This smell is normal and will dissipate over time. |
the TV. |
|
The TV Signal Information | •• This function is only available with digital channels from an Aerial / RF / Coax |
is unavailable in the Self | connection. |
Diagnosis Test menu. |
|
TV is tilted to the right or left | •• Remove the stand base from the TV and reassemble it. |
side. |
|
There are difficulties | •• Make sure the TV is placed on a flat surface. If you cannot remove the screws |
assembling the stand base. | from the TV, please use a magnetized screw driver. |
The Broadcasting menu is | •• The Broadcasting menu is only available when the TV source is selected. |
grey out (unavailable). |
|
Your settings are lost after 5 | •• If the TV is in the Store Demo mode, it will reset audio and picture settings every |
minutes or every time the TV is | 5 minutes. If you want to change the settings from Store Demo mode to Home |
turned off. | Use, press the SOURCE button to select TV mode, and go to MENU → Support |
| → Use Mode. |
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