9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

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Samsung LU28D590DS/XV, LU28D590DS/EN Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LU28D590DSG/XV, LU28D590DS/XV, LU28D590DS/UE, LU28D590DS/KZ, LU28D590DS/CI specifications

The Samsung LU28D590DS/EN is a versatile and high-performance 28-inch 4K UHD monitor designed to cater to both professional users and gamers alike. Boasting a stunning resolution of 3840 x 2160 pixels, this monitor delivers exceptionally sharp images that bring your content to life. Whether you're editing high-resolution photos, creating intricate designs, or enjoying the latest games, the clarity offered by the LU28D590 is truly impressive.

One of the most noteworthy features of the LU28D590DS/EN is its IPS panel technology, which provides wide viewing angles of up to 178 degrees. This feature ensures that colors remain consistent and accurate, regardless of the angle from which the screen is viewed. Coupled with a 1ms response time, the monitor minimizes motion blur, making it ideal for fast-paced gaming where every millisecond counts.

The monitor supports a billion shades of color thanks to its 10-bit color depth and has a 1000:1 contrast ratio, which results in vivid color reproduction and deeper blacks. Additionally, it supports both the sRGB and Adobe RGB color spaces, making it a great choice for graphic designers and photographers who require precise color representation.

Connectivity is another strong suit of the Samsung LU28D590. It comes equipped with multiple input options, including DisplayPort 1.2 and HDMI 2.0 ports. This flexibility allows users to connect multiple devices, such as laptops and gaming consoles, without the need to frequently switch cables. The monitor also features picture-in-picture (PiP) functionality, which enables users to multitask by viewing content from two sources simultaneously.

Ergonomically designed, the LU28D590DS/EN includes a sleek and modern stand that supports tilt adjustments, ensuring comfortable viewing angles during extended usage. Its ultra-slim bezels provide a seamless multi-monitor setup for enhanced productivity.

The monitor also incorporates Samsung’s Eye Saver Mode and Flicker-Free technology, effectively reducing eye strain during long hours of use. This makes it an excellent fit for both work and leisure activities, where eye comfort is a priority.

In conclusion, the Samsung LU28D590DS/EN is a powerful monitor packed with features that appeal to a diverse range of users. With its stunning 4K resolution, impressive color accuracy, and user-friendly technologies, it stands out as an ideal choice for anyone looking to enhance their visual experience.